SPACE: AgenaSpace Home ENManuel Sonnleithner2019-10-24T21:24:34+02:00
Our support team is regularly confronted with similar questions. We have summarized answers to these questions here and would like to ask you first to browse through the FAQ’s where you may already find the answer to your questions.
This will save you time and the support team will find more time to answer your important support cases quickly and with high quality.
Common License Questions
– My license has been deactivated
–AgenaTrader broker license (single)
–Does a sponsored (branded) license contain all functions?
Answer…
Chart display and analysis
– When is the candle considered “ended” in the candle chart?
–Can I import my own data sources (tick data histories)?
–Summer and winter time (daylight savings)
–Holidays
Answer…
Chart is ticking without displaying candles
– Most probable reasons and solutions
Answer…
Semi and Full automated trading
–Due to a multitarget setup, no OCO link can be generated between Stop and Target
–Deviation in the PnL statement
–Will my AT ++ or Scripted trading strategy also run when I am offline?
–Can AgenaTrader acquire a trading logic for automated trading? (Strategies, indicators, conditions)
Answer…
Hard and Soft stops: Automatic stop movement
– What is the difference between Hard and Soft stops
–Example
Answer…
AddOns (packages) and their content
Answer…
Import packages (AddOns)
– Entering the package license key
–Creating or importing a package
–Import package – setup
Answer…
Сonditions and Scripts are disappeared
Answer…
Technology, download and installation
– AgenaTrader on several computers
–Resetting AgenaTrader to older settings: backup
–Does AgenaTrader support MAC OSX (Apple)?
–Are my data still available after Backup?
–Backup Service Anbieter
–Download of the current AgenaTrader Release
–Update 32bit to 64bit System
Answer…
Which data feeds can be connected to AgenaTrader?
– Is a broker connection possible with the basic version?
– Broker and data feed connection instructions
Answer…
Hardware and system requirements
– AgenaTrader does not start or keeps crashing
–The loading times of the charts are too long
–My CPU and memory utilization are too high
–AgenaTrader freezes
Answer…
Infos regarding 'No security definition found'
– Definition of the problem
–Request instruments / mappings
–Instrument Lists and Mappings Import
Answer…
Connection issues
– Correctly establishing a connection to a broker or data feed
–Connection guides for brokers and data feeds
Answer…
Brokers and data feed providers
– Which data feeds can be connected to AgenaTrader?
–Is a broker connection possible with the Mercury or Neptune version?
–Broker and data feed connection instructions
Answer…
Histories and market data
– Missing market data
–Do I have the latest version?
–Have I connected AgenaTrader to the broker and data feed correctly?
–Do I have the right account settings?
–Have I imported the instrument lists and mappings?
–Are the trading times set correctly?
–Have I selected the right chart style?
–Have I subscribed to market data for the instrument (symbol)?
–(Only for futures) Has the correct contract month been set?
Answer…
Trading or transmission of orders doesn´t work
– Trading function is deactivated
– Transmission of order doesn´t work
Answer…
Historical requests overflow at IB
– AgenaTrader issues a warning via a popup:
–HistoryRequestOverflow
–Charts are depicted partially incorrectly and contain erroneous data
–Histories are missing and charts do not tick
Answer…
Connecting to more than one CFD-Broker simultaneously
Answer…
Which order connections does my broker support
– Overview order connections
–Supported versus locally simulated connections
Answer…
Create your instruments
– Creating an instrument
– Practical examples
Answer…
Further FAQ’s you can findhere…
We offer highly qualified software training online toour customers 100% free of cost. Find out more on the following pages.
Visit our weekly live trading webinars of our partners on trading theory and practice.
Here you can contact the AgenaTrader sales team.
For contact to our technical support please use the contact form directly in your AgenaTrader.
The AgenaTrader software is documented in detail in our wiki where you will find everything you need to know about the trading platform.
In order to be able to comply with the GDPR and to be able to cope with a structured and comprehensible data processing process in the support area – which is not possible with simple e-mail traffic – please use this contact option only:
- If for some reason you can not start the AgenaTrader,
- or you do not have the AgenaTrader installed on this machine.
In all other cases, we ask you, your concerns and technical problems
- directly via the support ticket popup from the AgenaTrader platform
to send it to our team, as this is the only way we have all the necessary data and information to ensure a smooth and rapid settlement in your favor.
Many thanks!
Good product and price advice is important to us so that you can choose the right one. If you need support with online shopping, then you are in the right place here:
- Address your inquiry via contact form to us or
- Use live sales chat in the TradersYard shop.
- We are there for you at the usual office hours.
Note: Our sales team is fully trained on product and price inquiries and therefore can not answer questions about technical issues or detailed user questions. For technical questions please send a ticket directly from the AgenaTrader platform.
Please clickhere… – Many thanks!