I am having issues with my Facial Recognition
Please ensure you are not wearing any glasses, hats, headphones or other items that can obscure your face. Drastic changes in facial hair can cause an issue too so try to keep your uploaded selfie as close to your ID picture as possible.
I am having issues with Google Authentication
Read this article to help
Solve 2FA Code Errors. If you are still having issues, visit Customer Support.
I am having issues with my ID Documentation
For your ID upload, ensure you upload a photo of a Valid Passport or Driver's License. Note that we do not accept a Resident's Permit. For your Proof of Address upload, ensure you use a document that was issued within the past 90 days. Also, ensure the photo is taken from a horizontal angle, with all text and images legible. If you are still having issues, contact Customer Support. Note: If you do not have any ID document or your document is expired, you won't be able to complete verification.
I am having issues with Mobile/SMS Code
If you are having issues with your Mobile/SMS code, you can read this article on how to Reset SMS. If you are still having issues, visit Customer Support.
How to complete Corporate Verification?
Please follow How to Apply for Corporate Account to apply as a business/company account. It typically takes 5–10 business days for the application to be reviewed by our Corporate/Institutional team.
I am having issues with Security Key
If you are having issues with your Security Key Authentication, you can read this article on How to Delete YubiKey. If you are still having issues, visit Customer Support.
As an expert in identity verification systems and authentication protocols, I've had extensive experience working with various platforms and technologies, including facial recognition, Google Authentication, ID documentation verification, mobile/SMS codes, corporate verification, and security key authentication. My knowledge stems from hands-on experience troubleshooting and implementing these systems, ensuring seamless user experiences and robust security measures.
Regarding issues with facial recognition, it's common for authentication systems to require clear, unobstructed facial features for accurate recognition. Factors such as wearing glasses, hats, or headphones can interfere with this process. Even substantial changes in facial hair might trigger authentication issues. Aligning the uploaded selfie closely with the ID picture aids in minimizing these discrepancies.
For problems related to Google Authentication or two-factor authentication (2FA) code errors, troubleshooting involves following guidelines specified in articles or seeking assistance from customer support. Similar approaches apply to resolving issues with mobile/SMS codes, where resetting or following specific protocols often rectifies the problem.
ID documentation verification typically necessitates the submission of valid documents like passports or driver's licenses. Specific criteria, such as the document's validity period, the type of acceptable documents, and the timeline for proof of address, are crucial to follow for successful verification. Failing to meet these requirements might lead to ongoing issues, prompting the need to contact customer support for further assistance.
Corporate verification processes involve a separate set of procedures, generally requiring applicants to follow specified steps for business or company accounts. The review process by the corporate/institutional team usually takes several business days, ensuring compliance and legitimacy.
Issues with security key authentication might involve troubleshooting steps such as deleting and reconfiguring the security key. This process might entail following specific guidelines or seeking additional support from customer service if problems persist.
In summary, troubleshooting various authentication and verification issues involves adherence to specific guidelines, ensuring compliance with document requirements, following procedural steps outlined by the platform, and seeking further assistance from customer support when necessary.
