The year crypto broke: How customers, investors lost millions and what's being done (2024)

It seemed like cryptocurrency was having a moment.

At the start of 2022, the Super Bowl featured celebrities like Tom Brady, Larry David and Matt Damon in commercials for crypto companies. Logos for crypto companies like FTX could be seen plastered on multiple sports arenas and a new wave of crypto influencers emerged, garnering hundreds of thousands of followers. Cryptocurrency was everywhere.

It was supposed to be an alternative to traditional finance.

Instead of exchanging money through a third party, like a bank, cryptocurrency allows users to transfer digital currency directly. However, unlike traditional forms of currency such as the U.S. dollar, the government does not insure deposits and federal agencies have taken limited steps to regulate the crypto industry.

But the major crash of the crypto market last year has brought headaches, fear and anger among the millions of people around the world who invested their savings and are left wondering whether they'll ever see their money again.

Curt Dell, a father of three from California, told ABC News' Rebecca Jarvis that he's lost over $200,000 in Bitcoin after the digital crypto lending company Celsius went bankrupt last year.

MORE: Feds seize more than $600 million in assets from FTX founder Sam Bankman-Fried: Court filing

"It robbed [my family] of so much potential," said Dell, a California resident who works in sales. "It's such a bad situation."

"Impact x Nightline" takes a closer look at the chaos throughout the industry, speaking with executives at some of the biggest crypto companies, top officials at regulatory agencies, and the regular customers who suffered from the collapse. This episode is streaming now on Hulu.

"Crypto kind of rose out of the 2008 financial crisis," David Yaffe-Bellany, a New York Times reporter who covers crypto, told "Impact."

"That whole catastrophe was an example of the failures of the centralized financial system, and it helped inspire this movement to create a parallel financial system that didn't rely on the types of institutions whose bad behavior had caused a lot of people to suffer."

The crash shook the entire industry - and multiple companies, including Celsius Network, filed for bankruptcy.

"What the crash did was prompt a kind of run on the bank. People panicked," Yaffe-Bellany said. "They thought that their cryptocurrencies were in danger, and they moved to withdraw everything that they deposited in Celsius, and that's what kind of exposed the kind of shaky foundations of the whole company."

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Celsius was founded by Alex Mashinsky and two partners in 2017. Mashinsky used social media to promote his company and its high-yield crypto earnings.

"The whole idea of Celsius network was that it was a kind of crypto bank, except better than a bank," Yaffe-Bellany said. “You'd deposit your crypto. It would be safe there, but you'd also get these enormous returns on top of that.”

MORE: Was 2022 the year cryptocurrency died? Experts weigh in

At its peak, Celsius had 2 million customers and a $3 million valuation. The company filed for bankruptcy in July.

In early January, New York Attorney General Letitia James sued Mashinsky, accusing him of defrauding investors. He didn't respond to multiple requests by ABC News for an interview or comment.

It’s too early to know how the Celsius bankruptcy process will play out, and whether customers will get back any of their money.

"I'd like to stay optimistic and think that I'll get at least a significant portion of it back," Dell said of his investment. "I don't think anybody really knows."

Celsius' bankruptcy has also been intertwined with the biggest scandal rocking the crypto industry: the fall of one of the largest cryptocurrency exchanges, FTX.

The year crypto broke: How customers, investors lost millions and what's being done (3)

Sam Bankman-Fried, the founder and CEO of FTX, posted on social media suggesting he might bid to take over Celsius’ assets shortly after the company filed for bankruptcy.

But that was before FTX found itself in trouble as well.

MORE: What to know about Sam Bankman-Fried, FTX's embattled founder

In early November, FTX filed for bankruptcy after a series of events exposed a multi-billion-dollar hole in the company’s balance sheet. A little over a month later Bankman-Fried was charged in federal court with eight counts of fraud. He has pleaded not guilty and his trial is slated to begin in October.

The series of high-profile collapses in the crypto industry has prompted calls for more regulation from the federal government.

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The high-profile crypto collapses have prompted calls from activists, elected officials and others for more regulation from the federal government.

Christy Goldsmith Romero, a commissioner at the Commodity Futures Trading Commission, told "Impact" that she agrees that the industry does need more oversight.

"We need, as regulators, the ability to go in to inspect, to go in and have exams, to set rules. And we need to ensure that there's no commingling of assets," she said.

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Gary Gensler, the chair of the U.S. Securities and Exchange Commission, told "Impact" he is willing to work more with the CFTC to protect consumers from shady crypto investments. In the meantime, he warned consumers to think hard before they invest their money in crypto.

"Don't get caught up in the FOMO, but you're also at risk of a field that the business model is taking your assets [and] co-mingling them, often in ways that are not allowed by our current laws," he said.

The year crypto broke: How customers, investors lost millions and what's being done (2024)

FAQs

Did everyone who invested in crypto lose money? ›

Losing more money than you make

It's not that no one has made money off crypto. In fact, our survey finds that of those who've had crypto, 28% sold it for more than it was worth. But a higher rate of investors — 38% — sold their crypto for less than it was worth when they bought it.

What percentage of people lost money on crypto? ›

About 80% of Americans targeted in crypto and investment scams last year lost money, the BBB reported. The median dollar amount lost was $3,800, "but many people lose much more than that" in crypto scams, said CBS News national consumer investigative correspondent Anna Werner.

Who lost $500,000 on Bitcoin now he is celebrating? ›

Joe Oathout lost $500,000 on bitcoin, but he didn't lose faith. Few would have the stomach to hold on after watching a $20,000 investment soar halfway to $1 million in 2021 only to have nearly all of it evaporate.

How did FTX customers lose money? ›

FTX was a leading cryptocurrency exchange that went bankrupt in November 2022, amid allegations that its owners had embezzled and misused customer funds. Sam Bankman-Fried, the CEO of the exchange, was sentenced to 25 years in prison and ordered to repay $11 billion.

Who lost the most money on crypto? ›

CharacteristicNet worth loss in billion U.S. dollars
Changpeng Zhao (Binance)82
Sam Bankman-Fried (FTX)23
Brian Armstrong (Coinbase)4.7
Gary Wang (FTX)1.7
1 more row
Nov 27, 2023

How many US citizens own cryptocurrency? ›

Cryptocurrency awareness and ownership rates have increased to record levels: 40% of American adults now own crypto, up from 30% in 2023. This could be as many as 93 million people. Among current crypto owners, around 63% hope to obtain more cryptocurrency over the next year.

What percent of people get rich from crypto? ›

The firm's report on Tuesday says says 88,200 people have crypto assets worth at least $1 million — less than 1% of overall crypto users. Some 40,500 of them hold their investments in bitcoin, just under 46% of the total.

How much does the average person invest in crypto? ›

Most investors in crypto have only small holdings. Cumulating transfers at the individual level, the median gross amount transferred to crypto accounts over the period 2015 through the first half of 2022 was approximately $620.

Who has gone to jail for Bitcoin? ›

NEW YORK (AP) — Crypto entrepreneur Sam Bankman-Fried was sentenced Thursday to 25 years in prison for a massive fraud on hundreds of thousands of customers that unraveled with the collapse of FTX, once one of the world's most popular platforms for exchanging digital currency.

Who is the Bitcoin guy who went to jail? ›

Bankman-Fried, 32, sentenced for fraud on customers of the FTX cryptocurrency exchange he founded. Former crypto tycoon Sam Bankman-Fried has been sentenced to 25 years in United States federal prison for stealing $8bn from customers of the now-bankrupt FTX cryptocurrency exchange he founded.

Did anyone get rich off of Bitcoin? ›

Prominent figures associated with substantial cryptocurrency wealth include individuals such as Changpeng Zhao (founder of Binance), Cameron and Tyler Winklevoss (founders of Gemini), and Chris Larsen (co-founder of Ripple). Their fortunes are tied to successful ventures in the crypto space.

How much money did FTX steal from customers? ›

Kaplan found that FTX customers lost $8 billion, FTX's equity investors lost $1.7 billion, and that lenders to the Alameda Research hedge fund Bankman-Fried founded lost $1.3 billion. He imposed an $11 billion forfeiture order and authorized the government to repay victims with seized assets.

Did everyone using FTX lose their money? ›

Rees is one of more than an estimated 1 million customers potentially facing losses after FTX, one of the largest crypto exchanges at the time, suddenly collapsed and filed for bankruptcy in November. It soon emerged that customer funds had gone missing.

Did people get their FTX money back? ›

FTX bankruptcy: What customers should know about getting crypto and Bitcoin money back. According to the company, all customers will be recouped for their losses—but there's a catch. It's been more than a year since FTX, a one-time mammoth cryptocurrency exchange, collapsed and subsequently declared bankruptcy.

Did most people lose money in crypto? ›

Some estimates suggest that as many as 20-30% of Bitcoin investors have lost money. It's important to remember that investing in any asset comes with risk, and Bitcoin is no exception.

Do people lose money with cryptocurrency? ›

Cryptocurrencies are still relatively new and extremely volatile assets that can gain or lose significant value in a single day. While the long-term trend has been bullish, there is still skepticism and opportunism in these markets.

Is it possible to lose all money in crypto? ›

Can investors lose all their money in bitcoin? Yes, they certainly can. Crypto is very risky and not like conventional investing in the stock market. Bitcoin's value is based purely on speculation.

How much has the average crypto investor lost? ›

The study assumes that each new user bought $100 of Bitcoin in the month of the first app download and in each subsequent month, 81 percent of users would have lost money, as shown in the above graph. The median investor would have lost $431, corresponding to 48 percent of their total $900 in funds invested.

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