The seven ‘Ps' essential for marketing of bank services (2024)

Updated - July 27, 2011 at 12:31 AM.| Mangalore, July 26

Seven ‘Ps' are essential for better marketing of bank services, according to Dr K. Rajesh Nayak, Director (Training), Central Bank of Oman's College of Banking and Financial Studies, Oman.

The seven ‘Ps' are: product, price, promotion, place, people, processes and physical evidence.

He was delivering aBusiness Line Club lecture on ‘Marketing of bank services' at the Department of Commerce of Manipal University at Manipal. The event was sponsored by Syndicate Bank.

Explaining the seven ‘Ps', he said the ‘product' satisfies the needs and wants of customers.

The ‘price' of the product is fixed in the form of interest, service charges and other fees to cover transaction costs, overheads, risk premium and to generate a reasonable surplus for the bank.

He said ‘promotion' includes all publicity vehicles that aim at customer information, education and image building.

On the ‘place' of a branch, he said suitable location and convenience determine the choice of a bank by a customer. A bulk of the banking business for any branch should come from its immediate neighbourhood.

On the ‘people' factor in marketing a bank service, Dr Nayak said a team of motivated and dedicated staff with positive attitudes in favour of business development and offering high service quality will make the bank the most preferred one for the customers.

Highlighting the role of ‘processes' in providing banking services, he said systems and procedures are viewed as vehicles for the delivery of customer satisfaction.

“Hence, banks keep on refining or reinventing or re-engineering their systems and procedures to keep managing customers' ever increasing expectations,” he said.

The seventh ‘P' – physical evidence – will help evaluate the service before its purchase and to assess the customers' comfort zone with the service during and after consumption. The conditions like lighting, temperature, noise and colour create favourable perceptions among customers, he said.

Dr Nayak said that the experience of a customer may differ with each interaction because he/she may be using the bank's services from a different branch or location each time. In such cases, staff may also be different.

Mr Sandeep Shenoy, Head of the Department of Commerce of Manipal University, welcomed the gathering, and Mr Guru Prasad Rao of the Department of Commerce, introduced the guest to the gathering.

Mr Christopher Devaraj, Deputy General Manager of Syndicate Bank, proposed a vote of thanks.

The seven ‘Ps' essential for marketing of bank services (2024)

FAQs

What are the 7 Ps of marketing in banking? ›

Product, Price Place, Promotion, People, Process, and Physical evidence are the 7 Ps of marketing mix. The same mix can alse be considered for online marketing mix as well.

What are the 7 Ps of service marketing? ›

The 7P's of Service Marketing encompass Product, Price, Place, Promotion, People, Process, and Physical Evidence. This framework is essential for effectively marketing intangible services, ensuring customer satisfaction, and building strong relationships.

Why are the 7 P's of marketing important? ›

As you can see, the 7 Ps (product, price, promotion, place, people, physical evidence, and processes) create a guide to marketing that allows you to better reach your customers and make sales. The 7 Ps are a marketing mix of proven strategies that work for small or large companies alike.

What are the 4Ps and 7Ps of marketing mix? ›

The term refers to a classification that began as the 4 P's: product, price, placement, and promotion, and has been expanded to Product, Price, Promotion, Place, People, Packaging, and Process.

What are the 7 C's of marketing? ›

In contrast to other marketing models, the 7 Cs Compass Model considers both the marketing strategies as well as the segment to which the strategies are being targeted. The seven Cs are Corporation, Commodity, Cost, Communication, Channel, Consumer and Circ*mstances.

What are the P's of marketing? ›

The four Ps are product, price, place, and promotion. They are an example of a “marketing mix,” or the combined tools and methodologies used by marketers to achieve their marketing objectives.

Who introduced 7 P's of marketing? ›

The 7Ps marketing model was originally devised by E. Jerome McCarthy and published in 1960 in his book Basic Marketing. A Managerial Approach.

Why 7Ps instead of 4Ps? ›

The 4Ps are more suitable for product-based businesses, where the focus is on creating and delivering a tangible and standardized offering. The 7Ps are more suitable for service-based businesses, where the focus is on creating and delivering a customized and interactive offering.

What is the difference between 7Ps and marketing mix? ›

Marketing Mix is a combination of different variables that any organization uses to attain its business objectives and maximize customer satisfaction. It represents the mixture of 7Ps – product, place, price, promotion, people, process and physical evidence – to optimize the revenue generation capacity.

How do you use 7Ps marketing mix? ›

The 7Ps of Marketing can be applied to every aspect of your marketing mix. Product, price, place, promotion, people, process and physical evidence should be considered holistically to ensure you're sending a coherent and consistent message about your business and brand.

What is the marketing mix of a bank? ›

Marketing mix in a bank involves the strategic combination of various elements to promote the bank's products and services and satisfy customer needs. These elements include product, price, place, promotion, people, process, and physical evidence.

What are the elements of the marketing mix of banking services? ›

The extended banking marketing mix consists of seven elements: product, price, promotion, place, people, process, and physical evidence. These elements are used by banks to strategically manage their offerings and meet the needs of their customers.

What is the bank marketing? ›

Bank marketing is the process of getting a brand in front of potential customers, increasing customer engagement, and acquiring leads through targeted campaigns and trends, recently through digital channels. Solid bank marketing strategies need to include digital elements.

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