TD Insurance Travel Insurance Review 2024 (2024)

TD Insurance is part of the TD Bank Group (TD) and offers insurance in two sectors: General insurance (including travel insurance) and life and health insurance. TD is the fifth largest bank in North America by assets and serves over 27 million customers.

TD Travel Medical Insurance is underwritten by TD Life Insurance Company. TD Trip Cancellation and Trip Interruption Insurance is underwritten by TD Life Insurance Company (medical covered causes) and TD Home and Auto Insurance Company (non-medical covered causes). Global Excel Management Inc. provides claims and assistance services.

Related: TD Bank Travel Insurance Review

Here are the key types of travel insurance coverage offered by TD Insurance:

• Emergency medical insurance: If you get ill or are injured on your trip, travel medical insurance can pay for emergency medical expenses, up to the coverage limits in your plan. These expenses can include doctor and hospital bills, medication and lab work.
• Trip cancellation insurance: If you cancel a trip for a reason listed in your travel policy before departure, trip cancellation insurance can reimburse you for prepaid, non-refundable costs. Some of the covered causes include if you or your travelling companion gets sick, your airline goes on strike or you lose your job.
• Travel interruption insurance: Trip interruption insurance, which kicks in after you leave home, can pay for a last-minute flight home in an emergency and money that you lose by cutting a trip short, such as non-refundable activities and hotel stays. It may also cover expenses if your return is delayed to a medical emergency or if your flight is cancelled due to weather, an accident or your plane’s mechanical failure.
• Baggage insurance: Baggage travel insurance compensates you up to your policy limits if your luggage is lost or stolen. It will reimburse the depreciated value of your suitcases and what you packed. If your bags are delayed, it can reimburse you for the cost of the necessities you’ll have to buy to tide you over. It also extends to your personal belongings, if lost, damaged or stolen.
• Travel accident insurance. This coverage offers compensation in the event of accidental death or dismemberment from an accident during your trip. Flight Accident Insurance covers injury while you’re on a commercial plane, during a connection or in an airport. Travel Accident Insurance covers death or dismemberment, including the loss of limbs or eyesight, while on your trip.

TD Insurance offers two single-trip insurance plans for trips outside of Canada: The Medical Plan and the Trip Cancellation and Interruption Plan. You can buy one or both plans within a single policy. There are three coverage options available: Single coverage, couple coverage and family coverage. There’s also two multi-trip insurance options: The Multi-Trip All-Inclusive Plan that offers both medical and trip insurance for multiple trips within one year and the Multi-Trip Medical Plan for medical-only coverage for multiple trips within one year.

Medical: This coverage offers financial protection if you are injured or become unexpectedly ill while travelling outside of Canada.

Emergency medical treatment includes:

• Hospital accommodation up to semi-private room
• Physicians’ fees
• Private duty nursing
• Diagnostic services including MRI, CAT scan, sonogram, ultrasound and biopsies
• Ambulance (ground and air)
• Professional fees for paramedical treatment by a chiropractor, physiotherapist, chiropodist, podiatrist, osteopath
• Medical appliances including casts, splints, trusses, braces, crutches or the rental of a wheelchair
• Prescription drugs as a result of an emergency (limited to 30-day supply, unless you are hospitalized)
• Emergency dental treatment due to a blow to the face
• Emergency dental treatment due to illness, excluding roots canals or crowns
• Hospital allowance for long distance calls, TV rental when hospitalized for at least 48 hours
• Meals and accommodation due to delayed return because of an emergency

It’s important to note many treatments require prior approval to be eligible for reimbursem*nt.

Trip Cancellation and Trip Interruption: Trip cancellation offers financial protection if unexpected events happen before you leave on your trip and you have to cancel your plans. Trip interruption kicks in once you’re on your trip and covers interruptions due to medical emergencies, a change in travel advisories, delays in return due to weather or cancelled flights due to mechanical issues, for example.

We’ve highlighted key benefits of TD Insurance travel insurance to help you identify which plan is the best fit for you. For a single-trip plan, you can select one or both coverage options within one policy. If you travel more than once a year, the Multi-Trip All-Inclusive plan offers higher levels of coverage.

The price of a TD Insurance travel insurance plan depends on factors such as the cost of your trip, your age and the amount of coverage you choose.

Here are some examples of the cost for TD Insurance travel insurance single trip plans for healthy travellers based in Ontario.

CAA Travel Insurance

Emergency medical: $5 million
Cancel For Any Reason: Yes, 50% to 75%
Baggage insurance (maximum): $1,500

Related: CAA Travel Insurance Review

Manulife Financial

Emergency medical: $10 million
Cancel For Any Reason: No
Baggage insurance (maximum): $1,000

Related: Manulife Financial CoverMe Travel Insurance Review

Blue Cross

Emergency medical: $5 million
Cancel For Any Reason: No
Baggage insurance (maximum): $1,500

Related: Blue Cross Travel Insurance Review

When getting a quote for TD Travel Insurance, answering yes to any of these options will give you a discounted premium:

• I’m a TD Insurance Home and/or Auto customer
• I’m a TD employee or retiree
• I’m a member of a professional association or university or college that has a partnership with TD Insurance

Yes. You can save money by buying multi-trip insurance if you travel more than once a year for multiple individual trips. TD Insurance offers a Multi-Trip All-Inclusive Plan for 22, 30 or 60 days (maximum 22 or 30 days for you are 60 years and older) and a Multi-Trip Medical Plan for four, nine, 16 or 30 days (maximum four, nine or 16 days if you are 80 years and older).

Here’s how the prices between single trip and multi-trip insurance compare for a 16-day maximum trip length for the medical plan and 60 days for the all-inclusive plan (except for the couple, age 65, that can only purchase a trip maximum of 30 days):

Emergency Assistance is available 24/7, 365 days of the year via Global Excel, TD’s claims and assistance partner. Support includes:

• Referrals to the closest hospital, clinic or physician
• Information about your benefits and the eligibility of your claim(s)
• Case management, including monitoring the services given in response to an emergency as well as repatriation back to Canada for further treatment
• Urgent message relay to your travelling companion and family with medical updates
• Connection with a foreign language interpreter
• Assistance in replacing lost or stolen travel documents and recovering misdirected luggage

When you call, you’ll need to provide your name, policy number, your location and the nature of your emergency.

If you don’t contact Global Excel before receiving medical treatment, you may be limited to reimbursem*nt of 80% of eligible medical expenses, to a maximum of $25,000.

TD Insurance will not pay for expenses that arise from a pre-existing medical condition that is not stable at the time you leave for your trip. For a condition to be considered stable, all of the following conditions must be met:

1. There has been no new diagnosis, treatment or prescribed medication.
2. There has been no change in treatment or change in medication, including the amount of medication to be taken, how often it is taken, the type of medication or change in treatment frequency or type. Exceptions include 1) the routine adjustment of coumadin, warfarin, insulin or oral medication to control diabetes, as long as medication is not newly prescribed or stopped, and 2) a change from a brand name to a generic brand, as long as the dosage is not modified.
3. There has been no new symptom, more frequent symptoms or more severe symptoms.
4. There have been no test results showing deterioration.
5. There has been no hospitalization or referral to a specialist (made or recommended) and you are not awaiting results and/or further investigations for that medical condition.

The time period within which your medical condition must be stable is either 90 days or 365 days and depends on your age.

There are a number of scenarios not covered by travel insurance and it’s critical to know what not to do before you make a claim only to be told you’re on the hook for all associated costs. The following are some of the most common issues or items not covered by TD Insurance:

• Any sickness, injury or medical condition that was not stable before departure
• A claim related to an illegal or criminal act
• Participation in or voluntary exposure to war, riot, rebellion, revolution, etc.
• Abuse of alcohol, drugs or intoxicants, as well as symptoms of withdrawal or overdose
• An accident while being impaired
• Suicide or intentional self-inflicted injury
• Radiotherapy or chemotherapy
• Claims related to pregnancy, delivery or complications of either in the nine weeks before or after your
  expected date of delivery
• Any child born on the trip
• Non-emergency, experimental or elective treatment, including cosmetic surgery, chronic care and rehabilitation
• General health exams, treatment of an ongoing condition or chronic conditions, investigative testing,
  drug or alcohol rehabilitation or treatment
• Non-compliance to prescribed medical treatment
• Sports and high-risk activities, including scuba diving (unless you have a basic scuba certification), hang-gliding, rock climbing, paragliding, skydiving, parachuting, bungee jumping, mountain climbing with
  ropes, rodeo, heli-skiing, downhill skiing or snowboarding outside marked trails, ski racing, or any cycling racing event
• Participation in any sport for which you are paid or any sport where the winners are awarded cash prizes
• Participating in a motorized events or motorized speed contests
• Purchase or replaced of hearing aids, eyeglasses, prosthetic teeth or limbs due to loss or damage
• Cataract surgery
• Replacing an existing prescription
• Loss during an “Avoid all travel” or “Avoid all non-essential travel” travel advisory
• Loss or damage from moths, vermin, deterioration or wear and tear
• Loss or damage by theft from an unlocked vehicle
• Jewellery, cameras, camera equipment and sports equipment while held by a common carrier, defined as a bus, taxi, train, boat, airplane or other vehicle
• Money, credit cards, securities, tickets, documents, paintings, china, glass objects or art objects

There are several factors that can make you ineligible for travel insurance. For example:

• You must be a Canadian resident and be covered by your provincial health plan for the duration of your trip.
• You must be 15 days or older.
• You must not be travelling against the advice of a physician.
• You must not have been diagnosed with a terminal illness or metastatic cancer.
• You must not have kidney disease requiring dialysis.
• You must not have been prescribed or used home oxygen during the 12 months prior to your date of application.

You can submit a claim online via the TD Insurance website. There you can start your claim, upload your required documents and track your claim status.

You will also need to provide documentation to substantiate your claim, such as:

• Original itemized bills from the medical providers stating the patient’s name, diagnosis, all dates and types of treatment, and the name of the medical facility and/or physician
• For prescription drugs, the original prescription drug receipts from the pharmacist, physician or hospital, indicating the name of the prescribing physician, prescription number, name of preparation, date, quantity and total cost.
• For out-of-pocket expenses, an explanation of expenses accompanied by original receipts
• A loss report from the police, hotel manager or tour guide
• Original unused travel tickets and vouchers
• Written evidence of the covered caused of cancellation, interruption or delay

You must report your claim and provide supporting documentation no later than 90 days after the date of the incident to be eligible for reimbursem*nt.