If your assets are frozen, please refer to the following situations:
1. Please check if there are any open orders.
If your order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.
How to cancel your open order?
Click Orders--Spot Orders-Open Orders-Cancel
2. Please check whether there is any pending withdrawal.
If your withdrawal is in pending, the funds will be frozen. Please contact customer service to check it for you.
Click Asset--Funding Account (Deposit&Withdraw)--Deposit&Withdrawal History--Withdrawal History.
3. Please check whether the account has issued a red envelope.
If you have issued a red envelope and the red envelope is not claimed, your funds will be temporarily frozen. Please don't worry, the funds that have not been claimed will be returned to your account after 4 days.
4. Please check whether there are any lending orders not filled.
If your lending order is not filled, the funds will be frozen and you can choose to cancel the open order. Meanwhile, if you enabled the Auto-Lend function and all the extra funds beyond the specified amount you reserved will be lent out automatically, please check if you have any lending orders that not filled, and you can also choose to cancel them.
5. Only for P2P trader
For P2P User
Please check if there is a selling order in pending. You may find it at this page: https://www.kucoin.com/otc/sell/USDT-USD.
For P2P Merchant
1) Please confirm if you submitted merchant application recently, kindly note the merchant deposit will remain frozen during the application period.
2）Please check if you have any pending Ads or posted Ads.
3) Please notice there should be related deposit margin in your Funding Account and which is frozen.
Note:
If the above conditions are not met, please submit a request or contact online customer, and provide your UID/registered email/registered mobile phone number, and we will make a detailed inquiry for you. At the same time, in order to solve your problem as soon as possible, please do not submit the request repeatedly. Thank you for your support.
FAQs
U.S. federal prosecutors charged crypto exchange KuCoin and two of its founders with violating anti-money laundering laws on Tuesday, saying the exchange operated in the U.S., lied to at least one of its investors about operating in the U.S. and failed to both register with U.S. government entities and maintain an anti ...
Why is my withdrawal temporarily blocked on KuCoin? ›
To enhance the security of your account and assets, your withdrawals will be temporarily suspended for 24 hours after changing key security settings such as your trading password and Google 2FA.
How do I unfreeze my KuCoin account? ›
Log into your KuCoin account in the app, tap the button in the upper left corner, and tap on "Support” >> “Online Support". Once your account is totally safe, you can apply to unfreeze the account on your own via the login page or contact the customer service if your account was frozen manually.
Why are my assets frozen on KuCoin? ›
If your trade order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.
Why is KuCoin not allowed in USA? ›
The indictment, filed in the Southern District of New York, accuses KuCoin and associated entities registered in the Cayman Islands, the Republic of Seychelles, and Singapore, of willfully failing to implement an anti-money laundering (AML) program that complied with the stringent AML and Know Your Customer (KYC) ...
Is KuCoin in danger? ›
Like any other cryptocurrency exchange, Kucoin has not been immune to security breaches. In 2020, the exchange suffered a major hack that resulted in the theft of over $200 million in crypto assets. This incident understandably raised concerns among users regarding the security of their funds on the platform.
Is KuCoin shady? ›
March 26 (Reuters) - Federal prosecutors in Manhattan on Tuesday charged KuCoin, one of the world's largest cryptocurrency exchanges, with violating U.S. anti-money laundering laws by failing to vet customers, allowing billions of dollars in illicit funds to be transferred since its founding in 2017.
How do I get my money out of KuCoin? ›
How to Withdraw from KuCoin in 4 Steps
- Step 1: Access Your KuCoin Account. The first step is to log into your account. ...
- Step 2: Choose a Token. The next step is to choose the type of token you'd like to withdraw. ...
- Enter 2-Factor Authentication and Trading Password. ...
- Finalize the Withdrawal.
You can check the remaining time until unlocked on the withdrawal page. The restriction will be automatically lifted in 24 hours.
How do I unfreeze my account? ›
Here are some steps you can take to unfreeze your account.
- Contact your bank immediately. The first thing you should do is to contact your bank. ...
- Halt any outgoing payments. ...
- Dig up records for proof of payments. ...
- Seek professional help.
Verification of Identity: Provide identification documents to unlock your cryptocurrency if security concerns or suspicious activity led to the freeze. Legal Assistance: Seek legal advice to understand your options for unfreezing your assets and navigate the legal process effectively.
How do I unfreeze my trading account? ›
To unfreeze a demat account, you need to remove the freeze by completing the KYC process again. This is crucial for safeguarding your interests. Reactivating your account involves a straightforward KYC procedure. Simply fill out the unfreezing form and attach the necessary documents and identification proofs.
Why are my assets frozen? ›
Account freezes are normally the result of a court order, though, in some cases, the financial institution itself may initiate them. Freezes typically occur when the account holder has unpaid debts to creditors or the government, or when suspicious activity has been detected in the account.
What is the problem with KuCoin? ›
The indictment, unsealed Tuesday by prosecutors in Manhattan, charged KuCoin with violating the Bank Secrecy Act and operating an unlicensed money transmitting business, along with related conspiracy charges.
How do I recover my KuCoin? ›
➡️ Log in to your KuCoin account. Proceed to our Help Center, and select "Didn't Receive Crypto Deposits". ➡️ You will need to provide the following information: Deposit Network: Select the blockchain network which was used for the transfer.
Is my money safe in KuCoin? ›
The Commodities Futures Trading Commission (CFTC) and US Southern District of New York (SDNY) prosecutors have filed criminal and civil charges, but cryptocurrency exchange KuCoin has assured its users that their money is safe.
Will KuCoin survive? ›
The exchange had a net outflow of $278 million in stablecoins on Tuesday, the most in a day since the November 2022 collapse of FTX, based on data from CryptoQuant data. “KuCoin is operating well, and the assets of our users are absolutely safe,” the company said in a statement in response to the allegations.
When did KuCoin stop operating in the US? ›
According to the complaint, KuCoin offered and executed commodity derivatives and leveraged, margined, or financed commodity transactions to and for people in the U.S. from approximately July 2019 to approximately June 2023, and failed to implement required know-your-customer (KYC) compliance procedures.
What countries is KuCoin banned? ›
As mentioned earlier, the United States and Canada are among the regions where Kucoin has completely banned its services. This decision is primarily driven by the complex regulatory landscape in these countries, which requires exchanges to obtain specific licenses and approvals to operate legally.
