Security FAQ | Helium Documentation (2024)

The security of the network and Hotspot owners is of the utmost importance to us. While the Internetconnection is necessary, it is only used to provide backhaul to the Hotspot for blockchainpeer-to-peer and LoRaWAN networking. As security concerns are ever present, here is what we havedone, and are doing, to combat potential risks:

  • The most common attack vector to get into a device like the Hotspot is inbound ports. As of May2022, the Helium Hotspot no longer requires any inbound ports to be open or forwarded.
  • Helium-enabled LoRaWAN devices are hardware-secured to protect the traffic from the utilizedspectrum. This means the security is built-in since devices using the network have AES private keyencryption at the chip level.
  • All approved Helium Hotspots comply with the relevant radio and wireless regulations in thecountry or region where they are deployed. For example, Hotspots in the US comply with FCCregulations for operating in the unlicensed 902-928MHz spectrum, the CE mark for the European868MHz spectrum, etc.
  • Expected bandwidth utilized by devices is 1-5kb/s (about the size of a long text message) anddevices communicate with the Hotspot over LoRaWAN, not IP (Internet Protocol).
  • While very inexpensive to use, the Helium network is not free. Any transaction requires datacredits. This is inherently a deterrent for potential scammers.
  • Helium wallets (included within the Helium App) use asymmetric keys to keep your private keysecure.

We will be diligent in our approach to maintaining and improving all aspects of the network’ssecurity to help ensure that you, The People who constitute The People’s Network, can continue tohelp define a new era of IoT.

Security FAQ | Helium Documentation (2024)

FAQs

Why is my helium hotspot showing inactive? ›

It is usual for the device to enter offline or inactive status because the data is not transmitted from the validator to the hotspot. In this scenario, please kindly pay attention to the Helium official website to determine whether there has been a version update or if any bugs have been fixed.

How secure is a helium hotspot? ›

Helium-enabled LoRaWAN devices are hardware-secured to protect the traffic from the utilized spectrum. This means the security is built-in since devices using the network have AES private key encryption at the chip level.

Is helium mobile safe? ›

At Helium Mobile, data security is a priority. Your data is secure with us, and your voice and messaging will not be tracked.

Why wont my hotspot activate? ›

Update to the latest firmware version for all devices. Restart the Hotspot device or phone. Restart the devices you are trying to connect to the Hotspot. Delete the Wi-Fi profile on the connecting device and re-add it.

How do I reactivate my Personal Hotspot? ›

Android: Open Settings > Connections > Mobile Hotspot and Tethering. If you don't see these options, open Settings > Network & internet > Hotspot & tethering.

Why did Helium fail? ›

In July 2022, cryptography investor Liron Shapira announced on social media that the decentralized wireless communication network Helium had secured massive funding of $365 million but that the monthly revenue of the Helium network and a single mining machine were insufficient.

Can anyone connect to a Helium hotspot? ›

Helium Mobile Wi-Fi is a new feature that provides additional functionality for Helium Mobile Hotspots by offering connectivity for everyone, even if they are not Helium Mobile subscribers yet.

How does Helium hotspot make money? ›

Helium makes make money when devices pay to send or receive data or to gelocate themselves. Miners earn both Helium tokens and transaction fees. They also designed an open-source standards-compliant wireless network protocol called WHIP. They claim WHIP can provide coverage to low powered devices over vast areas.

What cell phone towers does Helium Mobile use? ›

Our agreement with T-Mobile® gives our subscribers nationwide 5G coverage and enables us to offer mobile products and services that use both networks.

Who is behind Helium Mobile? ›

About Nova Labs/Helium Mobile

Helium Mobile, a Nova Labs business, has a mission to solve the unnecessary fragmentation that plagues connectivity and enable its customers to reduce costs while maintaining high-quality service.

What are the disadvantages of Helium network? ›

Disadvantages of Helium Network

The network may not work well if there are not enough hotspots in an area. Limited bandwidth: Helium's network uses a low-bandwidth protocol called LoRaWAN, designed to be energy-efficient but may not be suitable for applications requiring high-bandwidth connections.

Why is my hotspot button inactive? ›

Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.

Why is my miner inactive? ›

An inactive state happens when the system is online and the mining client is mining, but there is no speed (i.e, speed is 0 H/s). Such an event can happen because of the wrongly configured pool, wrong authentication on the pool, wrong port, or a hardware error in ASIC.

How do I activate my Helium hotspot? ›

Connect the power cord to the power port.
  1. Firmware Upgrade. ...
  2. Download and install the Helium Mobile Builder App. ...
  3. Log in to Helium. ...
  4. Set location of the Hotspot. ...
  5. Connect to the Hotspot. ...
  6. Register the Hotspot. ...
  7. View your Helium Mobile Hotspot. ...
  8. Testing Connectivity.

Why is my Nebra hotspot inactive? ›

If your device is offline or inactive you will need to power it on and connect it to the internet to receive an update. Failure to power on your device during this time may require your device to be re-flashed in the future, and users will have to complete this process themselves.

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