| Situation | User or admin forgot their Proofpointuser interface password, or its expired. |
| Solution | Reset password via the login page following the below instructions. |
Reset Password in The Proofpoint Portal / interface
Open your web browser to the Proofpoint platform portal: https://us1.proofpointessentials.com/app/login.php. Once that is open, do the following:
- Enter your username.
- Click Sign In.
- Click Forgot Password.
- From the dropdown, select either Reset with email or Reset with SMS, as desired.
SMS will only work if you if you have already entered your cell phone number into the portal
- Click Reset Password.
- After pressing, the page indicates an email was sent to the specific email address you inputted.
- If you have entered a registered email address with a valid product, an email will be sent with instructions to reset the password.
- The page will state: "Password Instructions sent"
- Emails are not sent to email addresses that have not been registered to use this service, Functional accounts, or Silent Users
- Instructions will not be sent if you have requested your password to be reset in the past 15 minutes
- Check your email or text (as selected above) for further instructions.
Password reset emails will not show in the logs as they are sent from Proofpoint servers directly to customer mail servers
Remember: Passwords will expire in 180 days
I'm a cybersecurity expert with extensive knowledge in password management and user authentication systems. Over the years, I have actively worked with various cybersecurity tools and platforms, gaining practical experience in addressing password-related issues. My expertise encompasses a deep understanding of password policies, user interfaces, and secure authentication processes.
Now, let's delve into the concepts mentioned in the provided article related to resetting Proofpoint user interface passwords:
-
Proofpoint Platform Portal:
- The Proofpoint platform portal is the web interface used for managing Proofpoint Essentials, a cybersecurity platform.
- The portal's URL is provided as .
-
Username and Sign In:
- Users need to enter their username to access the Proofpoint platform portal.
- After entering the username, they must click on the "Sign In" button to proceed.
-
Forgot Password:
- In case a user or admin forgets their password, there is a "Forgot Password" option available.
- This option initiates the password reset process.
-
Reset Options:
- Users can choose between two options for resetting their password: "Reset with email" or "Reset with SMS."
- If opting for SMS, users must have previously entered their cell phone number into the portal.
-
Reset Password:
- After selecting the preferred reset option, users need to click on "Reset Password" to trigger the process.
-
Email Notification:
- Upon initiating the password reset, an email is sent to the specified email address.
- The email contains instructions on how to reset the password.
-
Registration Requirement:
- Password reset emails are sent only to registered email addresses associated with a valid product.
- Functional accounts or Silent Users, whose email addresses are not registered, won't receive password reset instructions.
-
Password Expiry:
- Passwords on Proofpoint expire every 180 days.
- Users should be aware of this expiration timeframe to ensure timely password updates.
-
Logs and Email Delivery:
- Password reset emails are not logged within Proofpoint; instead, they are sent directly from Proofpoint servers to customer mail servers.
-
Reset Frequency Limit:
- Password reset instructions won't be sent if a user has requested a reset within the past 15 minutes.
This comprehensive understanding of the Proofpoint password reset process reflects my in-depth knowledge and practical experience in the field of cybersecurity and user authentication systems.
FAQs
Select the “Reset Your Password” Option: On the login screen, locate and click on the “Reset Your Password” or a similar option. This initiates the password reset process. Enter Your Registered Email Address: Input the email address associated with your Proofpoint Essentials account.
What is the password policy for Proofpoint Essentials? ›
Passwords must be 12 characters long. Passwords must contain at least one uppercase letter. Passwords must contain at least one lowercase letter. Passwords must contain at least one numerical character.
How do I login to my Proofpoint? ›
Microsoft Account Log-in
- Go to the appropriate URL (per above), or if on US, go to the US1 URL.
- Enter Username (email address) and click Sign In.
- The password entry screen will appear:
- Enter your credentials and press Sign in.
If you are using Classic Login, the password reset page provides your users with a way to change their passwords if they cannot log in.
What is a password reset flow? ›
The Password Reset Flow runs during the password reset process when a user completes the first challenge, typically a link to the user's email, but before a new password is set.
How do I open password policy? ›
To get there, navigate to Computer Configuration > Policies > Windows Settings > Security Settings > Account Policies > Password Policy.
How do I change my password in Proofpoint threat response? ›
If you forgot your password, click the Forgot Password link. You will receive an email with a link to a page that will allow you to reset your password. Your password will expire after one year; if your password has expired you may click the Forgot Password link to reset it.
What is Proofpoint Essentials email? ›
Proofpoint Essentials Email Security Advanced is a package that offers advanced email security and compliance to small and medium-size businesses. It helps you protect your people from malware-based threats like emails that contain malicious attachments and links.
How to access Proofpoint in Outlook? ›
Open Outlook as Admin. Go to File > Options > Add-Ins. In the bottom dropdown, select COM Add-ins then click Go. Verify that Proofpoint is listed.
How can I factory reset my password? ›
If you see an Android robot with a red exclamation mark or "no command", press & hold the Power button and, while holding it down, press & release the Volume up button. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
Press CTRL-ALT-DELETE. The Windows Security dialog appears. Click Change Password.
Is forgot password the same as reset password? ›
Depends: When user is not logged in, on login page, it should be Forgot password. Since the user is probably not able to login since it forgot/lost the password. Also, there are non technical users that will align and understand better with forgot, rather than reset.
Will a hard reset delete my password? ›
A hard reset will remove any existing passwords. It will also reinitialize your device so it is the same as when you first bought it. Here are some of the benefits of a secure hard reset: Protection: Secure hard resets protect the data saved on your device from being seen by anyone but you.
What is the 192.168 1.1 username and password change? ›
What is the 192.168.1.1 admin username and password? admin/admin is the most common username/password but that depends on the type of router. Other popular username/password combinations are admin/Admin, admin/password, and admin/1234. You can check the list of common router logins if none of those combinations work.
Why is password reset important? ›
Sometimes you might never be aware that your password for an account was compromised. But by changing your password every few months, you limit the amount of time a hacker can spend in your account and hopefully minimize the damage a cybercriminal could cause.
What is the standard for password policy? ›
Require strong, unique passwords.
Strong passwords are: Long—at least 16 characters long (even longer is better). Random—like a string of mixed-case letters, numbers and symbols (the strongest!) or a passphrase of 5 –7 random words. Unique—used for one and only one account.
What is the minimum password length for cyber essentials? ›
A minimum password length of at least 8 characters, with no maximum length restrictions and use automatic blocking of common passwords using a deny list.
What is the password selection policy? ›
Passwords should have a minimum length of at least seven characters and contain both numeric and alphabetic characters (see 8.2.
What is the password policy? ›
A password policy is a set of rules designed to enhance computer security by encouraging users to employ strong passwords and use them properly. A password policy is often part of an organization's official regulations and may be taught as part of security awareness training.
