Remote Deposit Batch Status Help (2024)

This page allows you to create a new Service Group, assign a Name, and to assign and configure Service Payment types to a new Service Group.

Batch Status Message Code Message Text What to Do

In Use

N/A

You or another user has the batch open.

Nothing to do. If you are trying to access the batch but you can’t. It is because another user has it open in another ScotiaConnect Session. You will have to contact that user and ask them to close the batch.

If you can’t contact the user please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Suspended

N/A

Your deposit batch is under review.

If the transaction does not change to submitted within 10 minutes.

Please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

If the transaction does not change to submitted within 10 minutes.

Please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Delivered

N/A

All successfully SUBMITTED deposit batches should move to a status of DELIVERED after an hour or so.

If you notice a transaction stuck in SUBMITTED status for over an hour or more please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

All successfully SUBMITTED deposit batches should move to a status of DELIVERED after an hour or so.

Submitted

0005

Your CAD Deposit was posted successfully.

Your RDC Daily Hold Limit was reached and standard 4 day holds were applied to some or all of your deposit value.

To check your daily deposit totals please navigate to the Remote Deposit menu page and click Refresh.

Message Code 0005

Nothing to do. Your transaction was posted successfully!

Remember: Access to your funds are subject to Remote Deposit Hold Limit policy.

For each day in which your aggregate deposits exceed your companies Remote Deposit Hold Limit Standard we will apply standard holds of:

4 days for CAD cheques issued in Canada.
9 days for USD cheques issued in Canada.
19 days for USD cheques issued in the US.

0010

Your USD Deposit was posted successfully.

Your RDC Daily Hold Limit was reached and standard 9 day holds were applied to some or all of your deposit value.

See Also

ScotiaConnect

Please contact Customer Support at 1-800-265-5613 or hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1001

There may be a slowdown on the system. Please wait for 10 or 15 minutes and check the status of the batch.

If the status has not changed from “Posting Rejected” please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1002

‘A valid CCP Customer Number is required. Please enter your13-digit CCP Customer Number and resubmit.’

The account you are trying to deposit to is setup for Location Reporting (CCP) and you did not key a CCP Customer Number in the CCP Customer Number field.

If you don’t know your CCP Customer numbers you can look them up on your last CCP Activity report.

If you still can’t find your CCP Customer Number listing please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1002

The account you are trying to deposit to is setup for Location Reporting (CCP) and you did not key a CCP Customer Number in the CCP Customer Number field.

If you don’t know your CCP Customer numbers you can look them up on your last CCP Activity report.

1003

‘Your CCP Customer Number is not required. Please remove and resubmit.’

You are not setup for CCP Activity Reporting (Location Activity Reporting) you do not need to key a 13 digit CCP customer number.

If you think you should be setup for CCP please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1003

You are not setup for CCP Activity Reporting (Location Activity Reporting) you do not need to key a 13 digit CCP customer number.

1004

‘Invalid CCP Customer Number. Please re-enter your 13-digit CCP Customer Number and resubmit.’

You most likely miss keyed your 13 digit CCP Customer Number or your CCP Customer Number is not setup properly.

If you think your CCP customer number is correct but your batch is still Rejecting, please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1004

You most likely miss keyed your 13 digit CCP Customer Number or your CCP Customer Number is not setup properly.

1005

‘Your CCP profile is set up for mandatory Serial Number reporting. Please enter your Serial Number and resubmit.’

You did not key anything into the Serial Number field. The account you are trying to deposit to is associated to a Consolidated Cash Plan (CCP) that is configured for Mandatory Serial Number Reporting.

Please refer to your CCP Setup notes to determine the required CCP Edit Rule Serial Number format.

If you still have problems please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1005

Please refer to your CCP Setup notes to determine the required CCP Edit Rule Serial Number format.

If you still have problems please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1006

‘The Serial Number you entered is invalid. Please re-enter your Serial Number and resubmit.’

You most likely miss keyed your 8 digit Serial Number. The account you are trying to deposit to is associated to a Consolidated Cash Plan (CCP) that is configured for Mandatory Serial Number Reporting. If you rekey your serial number and you still get this error.

Please refer to your CCP Setup notes or you last CCP Activity Report to determine the required CCP Edit Rule Serial Number format.

If you rekey it again and you still get this error, please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1006

Please refer to your CCP Setup notes or you last CCP Activity Report to determine the required CCP Edit Rule Serial Number format.

1007

‘Cheque(s) included in this deposit have the same account number as the deposit account.

You cannot deposit a cheque into the same account it was issued on. You will need to delete the batch of cheques, then rescan the batch without the cheque or change the deposit account to another account.

Please change your deposit account or remove the cheque(s) and resubmit.’

If you still are having difficulty please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1007

If you still are having difficulty please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Posting Rejected

9999

System error.

We are having a technical problem. Please wait for 10 or 15 minutes and check to see if the status of the batch has changed to Submitted or Suspended.

If batch status changes to “Suspended” you can edit the batch and then re-submit. You can also just re-submit the batch with-out editing it.

If the status stays in “Posting Failed” status for more than 15 minutes please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 9999

We are having a technical problem. Please wait for 10 or 15 minutes and check to see if the status of the batch has changed to Submitted or Suspended.

If batch status changes to “Suspended” you can edit the batch and then re-submit. You can also just re-submit the batch with-out editing it.

If the status stays in “Posting Failed” status for more than 15 minutes please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.comduring business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

FAQs

How long does it take for a remote deposit to clear? ›

It typically takes one business day for the funds to clear and become available for use. In some cases, it can take a few days for the bank to verify the check. The amount of the check can impact this timeline, as can the rules and processes each bank has surrounding mobile deposits.

Read On ›

Why is my check deposit still processing? ›

A bank may hold a check longer if it's an unusual deposit, such as if you've never deposited a check from that payer before. A check may take also longer to clear if it's for a larger amount or is from an international bank.

Discover More Details ›

Why is my remote online deposit on hold? ›

If you make an unusually large deposit, your bank may place a hold on bank account funds until they can verify that these funds will clear. The same applies to multiple large deposits made in a short-time period.

Why is my online deposit not going through? ›

This rejection can occur for various reasons, such as insufficient funds in the depositor's account, discrepancies in the provided account details, a hold or freeze on the account, or suspicious activity triggering security measures.

See Details ›

Why is my deposit taking so long to clear? ›

This normally happens when the bank needs to take extra steps verifying the transaction. Common causes of delay include: Depositing a large amount (more than $5,525) in checks in a single day. Making check deposits into accounts that are less than 30 days old.

Find Out More ›

Why is my electronic deposit taking so long? ›

A financial institution may put a hold on a direct deposited check in some situations, such as if the check is for a large amount, the account is new, the account has been overdrawn, or the bank has a concern about the ability to collect the funds from the payer.

Tell Me More ›

Can I ask my bank to release funds early? ›

Some banks or credit unions may make funds available more quickly than the law requires, and some may expedite funds availability for a fee. If you need the money from a particular check, you can ask the teller when the funds will become available.

Show Me More ›

Why has my deposit been pending for so long? ›

Sometimes when you make a deposit, the money isn't available to use right away. That's because the bank needs to verify that the deposit is legitimate and will place a hold on the funds until the issuing bank sends the money over to your bank.

Explore More ›

What time in the morning do checks clear? ›

Knowing when your check is going to clear can be tricky, we want to give you some insight on what to expect. Generally, we finish processing the current business day's transactions, and updating account balances, by 8 a.m. CT on the next business day.

Why is there a 7 day hold on my check? ›

One of the primary reasons banks hold checks is to validate them and ensure they're authentic and legitimate. They must ensure that the account from which the check is written has enough funds to clear the transaction (i.e., it's not an instance of check kiting).

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Why remote deposit capture? ›

Remote deposit capture helps to reduce the risk of fraudulent behavior by ensuring that checks are recognized far quicker than using physical checks.

Read The Full Story ›

How long does it take for a $30,000 check to clear? ›

Bottom line. In most cases, a check should clear within one or two business days. There are a few cases in which a check might be held for longer, such as if it's a large deposit amount or an international check. Make sure to review your bank's policies for what to expect in terms of check hold times.

See Details ›

Why hasn't my money been deposited into my bank account? ›

Your bank may hold the funds according to its funds availability policy. Or it may have placed an exception hold on the deposit. If the bank has placed a hold on the deposit, the bank generally should provide you with written notice of the hold.

Get More Info Here ›

Why is my online check deposit pending? ›

Pending check deposits that have not yet been processed or posted to your account or those that did not receive availability at the time we received the deposit. These funds will be available on the next business day, unless a hold is placed.

How long does it take for an online deposit to become available? ›

If everything was done according to your bank's instructions, the funds may be available to you the same day or the next business day, depending on the bank's policies and time of deposit.

How long does it take for electronic funds to clear? ›

EFT payments are usually processed in 1-4 business days. Keep in mind that once you initiate an EFT payment, you can't cancel it, unlike check payments. If you send funds by mistake, you must ask the receiving party to refund it once they get your payment.

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How long keep checks after remote deposit? ›

After completing your mobile deposit:

Write "Mobile deposit" and the date on the front of your check.
Store it in a safe place for 5 days, and then destroy it. Five days is enough time in case the original check is required for any reason.

What is the difference between remote deposit and mobile deposit? ›

Remote check deposit, or mobile check deposit, allows users to scan a check using a mobile device or a scanner and then electronically send it to a financial institution for deposit.

Learn More ›

How long does it take for a wire deposit to clear? ›

Transfers typically happen quickly. Generally, domestic bank wires are completed in three days, at most. If transfers occur between accounts at the same financial institution, they can take less than 24 hours. Wire transfers via a non-bank money transfer service may happen within minutes.

Discover More Details ›