Redeem a Google Play gift card, gift code, or promotional code (2024)

You can get Google Play gift codes by email, physical gift cards, or other methods of delivery. Find where to buy gift cards or digital gifts. When you redeem this code, the gift will add to your Google Play balance or Play Library. You can also get Google Play promo codes, which can add to your Google Play balance or give you specific apps and digital content.

These Google Play products are not refundable or transferable unless required by law (for instance, underage user accounts):

  • Play gift cards
  • Prepaid Play balance
    • Cash top-ups
  • Promotional Play balance

Google Play gift cards aren't eligible to be used as a family payment method or for underage user accounts.

Use your gift card, gift code, or promo code

  1. Open the Google Play app Redeem a Google Play gift card, gift code, or promotional code (1).
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions Redeem a Google Play gift card, gift code, or promotional code (2) Redeem gift code.
  4. Enter the code.

Redeem using your computer

  • Visit play.google.com/redeem.
  • Enter your code.
  • Click Redeem.

Redeem from Google Play gift emails

If you received a Google Play gift via email you can redeem it from the gift email.

  1. Find the email you received from the purchaser of your gift.
  2. Select Redeem Gift.
  3. Follow the on-screen instructions.

Tip: If you deleted or can't find the email, contact the purchaser and they can resend the email to you.

Redeem when making a purchase on Google Play

  1. Go through the checkout process until you see the payment method listed.
  2. Next to the payment method, select the down arrow Redeem a Google Play gift card, gift code, or promotional code (3) Redeem a Google Play gift card, gift code, or promotional code (4)Redeem.
  3. Enter your code.
  4. Follow the on-screen instructions.

Redeem codes for a subscription

Learn how to redeem codes for subscriptions.

Store banner promotions

Some promotions are available through banners in the Play Store. To turn on these promotions:

  1. Tap the banner.
  2. Follow the on-screen instructions.

Play Store rewards

Rewards are promotional codes that let you redeem discounted content in the Play Store app.

When you receive promotional codes for discounted items, you can use them immediately or save them for later. However, rewards expire if you don't use them.

To find active rewards:

  1. Open the Google Play Store app Redeem a Google Play gift card, gift code, or promotional code (5).
  2. At the top right, tap the profile picture.
  3. Tap Offers & notifications.
  4. Go to the "Offers" tab.
    • On older versions of the Play Store app, go to Account Redeem a Google Play gift card, gift code, or promotional code (6) Rewards.

Tip: We previously called some rewards "coupons."

Promotion redemption

Promotions require you to claim and redeem them in order to use them. Being sent an offer doesn’t redeem it.

To find offers available to you:

  1. Open the Google Play Store app Redeem a Google Play gift card, gift code, or promotional code (7).
  2. At the top right, tap the profile picture.
  3. Tap Offers & notifications.
  4. To find any eligible offers, tap the Offers tab.

If you find an offer in the "Notifications" tab that isn’t in the "Offers" tab:

  1. Find the promotion you want to use.
  2. Select either Claim Now or Get Reward.
  3. After you redeem the offer, you're taken to a new page with a description of the offer and the word "Saved" next to the offer's expiration date.
    • Depending on the promotion type, you may have the option to "use in game."

Tips:

  • Offers are linked to a single account. Other accounts can't use those offers, even on the same device.
  • Many promotions have a minimum spend amount. For example, a $1 USD credit for an app or game over $5 USD only works when you spend over $5 USD.
  • Offers for apps and games aren't eligible for subscription purchases.
  • Many promotions have an expiration date that you can find after you claim the promotions.
  • Notifications expire, but the expiration date for these notifications doesn't appear.
  • Offers that were already redeemed appear in the "Rewards" page.
  • If offers don't appear in the "Rewards" page, that means the offer expired, wasn't redeemed, or belongs to a different account.

Discount coupons

You can get discount coupons through Play Store Rewards or by exchanging Play Points.

All discount coupons:

  • Are tied to a specific account.
    • For example, if you have multiple profiles on one device, you can't apply discounts to purchases by other accounts.
  • Have a preset discount amount in a specific currency.
  • Can only be applied to a purchase in the same currency.
    • Play Store doesn't support currency conversion, so you should make the purchase with a form of payment that supports the same currency as the coupon.
  • Can only be applied to purchases made in the same country or region where the discount was redeemed.
    • For example, a $5 USD discount coupon redeemed while in the US only applies to USD purchases made while in the US.

Redeem a promotional code for a book

You can get Google Play promo codes to purchase specific books at reduced prices or at no charge.

  1. Before you buy a book, follow the steps under Promotion redemption.
    • If you don’tredeem the offer right away, you can find it later on your offers page.
    • If the book is available at no charge, it’s added to your library right away.
  2. Add the book to your cart.
  3. Complete your checkout.
    • Your offer isapplied toeligible purchases.
    • The book appears in your library.

To read your book, open it with the Google Play Books app oron the web.

Tip: Some promo codes have redemption limits and are applied in the order they are received.

Problems using your gift card, gift code, or promo code

Can't redeem your code

If you can't redeem your code, learn how to fix issues with gift card codes and issues with promotions.If you still have trouble or get an error message, you can contact us.

If you get an error message, contact us.

Tip: If you use a Google Account associated with an organization like your workplace or school, some features might not work. Contact your organization's technical staff for more information. Learn how to turn on Google services.

Problems with Play country

To use a gift card or redeem a promotional code:

  • You must live inthe country/region where the promotion is offered.
  • Your payment method must matchthe country where you live.
  • The country/region listed in your Google Play account must match the country/region where the gift card or promotional code is offered.
    • If you recently moved to another country/region and want to redeem gift cards, you may need to change your Google Play country.

For more information check the Google Play Gift Card and Prepaid Balance Terms of Service.

Request a refund

We can only issue a refund to the person who purchased the gift. See more information on refunds for Google Play gifts.

Purchased an item with a different account

It's not possible to share or transfer content between accounts on Google Play, even if you own both accounts. If you have multiple accounts on your device, make sure you sign in to the account you want to use before you complete your purchase.

These Google Play products are not refundable or transferable unless required by law (for instance, underage user accounts):

  • Play gift cards
  • Prepaid Play balance
    • Cash top-ups
  • Promotional Play balance

Google Play gift cards aren't eligible to be used as a family payment method or for underage user accounts.

If you’ve bought an app on the wrong account, contact the app developer. They may be able to refund your purchase so you can buy it again on the account you wanted to use.

Tip: You can share apps and digital content with your family with Google Play Family Library.

Use your gift

Redeemed gifts and some promo codes appear as part of your Google Play balance. This can be used for many purchases on Google Play (and purchases on YouTube in some countries).

  • Find information on the types of content you can buy with Google Play balance.
  • Browse all of Google Play’s apps, games, and digital content at play.google.com or using the Google Play Store app Redeem a Google Play gift card, gift code, or promotional code (8).

    Need more help?

    Try these next steps:

    Post to the help community Get answers from community members Contact us Tell us more and we’ll help you get there
    Redeem a Google Play gift card, gift code, or promotional code (2024)

    FAQs

    Why is my Google Play gift card saying need more info to redeem? ›

    The exact cause of this error is still unclear, but it does not mean that your gift card has been used or expired. It simply means that Google needs more information from you to verify the validity of the card.

    How do I redeem a Google Play gift code? ›

    Use your gift card, gift code, or promo code
    1. Open the Google Play app .
    2. At the top right, tap the profile icon.
    3. Tap Payments & subscriptions. Redeem gift code.
    4. Enter the code.

    How many digits is a Google Play redeem code? ›

    Generally, there are 16 digits of code on the back of a Google Play card.

    How do I redeem a Google promo code? ›

    Redeeming coupon in Google Play is quite simple, here are the steps:
    1. Open Google Play Store app on your Android phone.
    2. Find three horizontal stripe icon at the top corner of the screen, then tap it.
    3. Find "Redeem" menu, almost at the bottom of the list.
    4. Enter the coupon code I gave you, and finish the redeeming process.

    Why won't Google Play let me redeem my gift card? ›

    Another Google Play gift card error is the “Not Activated” error. This means that your Google Play gift card can not be used. Before you can redeem your Google Play gift card, it needs to be activated. You will need to either take it to where it was purchased or contact via your email if you bought the virtual form.

    Why won't Google Play let me redeem a code? ›

    Make sure you enter the code correctly. Don't use spaces or dashes when you enter the code, and check that you input the correct letters. If it still doesn't work, your gift card may not be activated. Gift cards bought at physical stores must be activated by the seller when they're purchased.

    How to get free Google Play credit? ›

    Free Google Play Credits
    1. Third-party survey sites: Websites and apps like Swagbucks, Qmee, and Survey Junkie offer rewards for completing surveys, watching videos, and playing games. ...
    2. Cashback apps and websites: Apps like Ibotta, Rakuten, and Fetch Rewards offer cashback on your purchases at certain stores and retailers.
    Jan 17, 2024

    How to activate a gift card? ›

    If a card needs to be activated, the ID number and activation code will be on the card, as well as a website and toll-free phone number via which you can activate the card. Gift cards that need activation may also require you to use a PIN.

    What is the 16 digit code on a gift card? ›

    It is used to verify that the person making the purchase has physical possession of the card. However, the 16-digit number on a debit gift card is different from the CVV. The 16-digit number is the card number, which is used for identifying the card and processing transactions. The CVV is a separate security feature.

    How do I know my redeem code? ›

    10 on Google Play. Open the app, tap your profile icon, go to Payments & subscriptions, choose Redeem gift code, enter the code, and tap Redeem. Your balance will be updated for purchases.

    What can I do with a Google Play gift card? ›

    Uses Of Google Play Gift Card
    1. It Can Be Used As A Gifting Option. The idea of gifting has been revolutionized since the invention of gift cards. ...
    2. Subscription Payments. ...
    3. To Buy Movies. ...
    4. Purchase Books And Magazines. ...
    5. To Purchase Premium Applications. ...
    6. Exchange For Cash.

    What is a promo code for Google Play? ›

    Promotions, or promo codes, enable you to give one-time products or trials to subscriptions free-of-charge to a limited number of users. The user enters a promo code, either in your app or in the Google Play Store app, and receives the item or subscription trial at no cost.

    What is promotion code in Google? ›

    Promotional codes (also known as coupons or vouchers) offer a credit to an advertiser's account. There's no way to ask for a promotional code, but Google and our partners will occasionally give out promotional codes as part of specific offers.

    What is the promo code number? ›

    What are promo codes? Promotional codes are alphanumeric strings that online stores offer to encourage purchases on their website and are typically associated with an overarching promotional marketing strategy. The discount associated with a promo code can apply to individual products or an entire order.

    How to fix error redeeming code? ›

    Troubleshooting Guide: Fixing “Error Redeeming Code” in Google Play
    1. Redemption Code Already Used. Gift cards and promotional codes are intended for single use only. ...
    2. Expired Code. ...
    3. Invalid Code. ...
    4. Ineligible Account. ...
    5. Code Verification. ...
    6. Sign In and Out. ...
    7. Clear Cache and Data. ...
    8. Alternate Device.
    Apr 5, 2024

    How do I contact Google Play customer support? ›

    If you are unable to find guidance about your concern on these resources, you may reach out through the Grievance Redressal Mechanism by sending an email to support-in@google.com.

    Why can't i spend money on Google Play? ›

    Check whether the billing address for your payment method matches the address in your GPay settings. If they don't match, update your address in Google Pay and try the transaction again. Try again and use a Google Play gift card to complete the transaction.

    What is the Google Play gift card lawsuit? ›

    Google is slapped with a class action lawsuit for allegedly profiting off gift card scams and refusing to help or refund the victims. Gift card scams amounted to $433.5 million between January 2018 to September 2021. More than 20% of Google Play gift cards end up in scams.

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