Automatic renewals
By default, your storage purchase is set to automatically renew at the end of your subscription. At any point during your subscription, you can upgrade to a larger storage plan. You'llupgradeto your new storage level immediately, and your credit card will be charged when you run out of credit.
If you purchased a storage subscription under the old pricing plan,you can renew your subscription until you choose to upgrade or until your payment information expires.
If the auto-renewal fails, a seven-day grace period will be added to your subscription so that you're able to update your payment information. During this grace period, you won't lose access to anything in your Google Account or your current storage plan.
If you use Gmail and the auto-renewal fails, your storage plan will be extended for sevendays so you canupdate yourpayment information. You can use those extra seven days to clear space in your account or buy a new storage plan.
If your storage plan is canceled or expires
If you cancel your storage plan, you’ll lose all additional storage for your account. At the end of your billing cycle, you may be over quota.
If you’re over your storage quota for 2 years, all the content that counts toward your storage quota may be deleted.
Once you reach or exceed the no charge storage quota:
- Gmail: You can’t send or receive messages. Messages sent to you are returned to the sender.
- Google Drive:
- You can’t sync or upload new files.
- Syncs stop between your computer's Google Drive folder and My Drive.
- You can’t create new files in:
- Google Docs
- Sheets
- Slides
- Drawings
- Forms
- Jamboard
- Until you reduce the amount of storage you use, no one can edit or copy your files.
- Google Photos: You can’t back up any photos or videos. If you want to add more photos and videos, you can clean up Google storage space or buy more Google storage.
Cancel your subscription
You can cancel your storage subscription at any time.
Cancel a Drive storage plan
- Go to www.google.com/settings/storage.
- Sign into the Google Account where you purchased storage.
- Under your plan, click Cancel.
- Review changes to storage that will take place after cancellation. Confirm by clickingCancel plan.
- You'll receive a confirmation email of your subscription cancellation. On the start of the next month of your plan, you'll be downgraded to the 15GB of personalstoragefor Google Drive, Google Photos, and Gmail.
Cancel storage on your Google One membership
Refund policy
Google storage plan purchases are non-refundable. The amount of storage you purchased is yours for the length of the subscription, even if you decide to cancel it.In some countries/regions, you can end your subscription immediately and receive a partial refund.
For Play Store purchases, go to YouTube Premium and Music Premium refunds.
For Apple App Store purchases, request a refund from Apple support.
As a seasoned expert in digital subscriptions and cloud storage services, I have extensive experience navigating the intricacies of various platforms, including Google's storage plans. Over the years, I've closely monitored and analyzed the policies, procedures, and user experiences associated with automatic renewals, subscription management, and potential issues such as payment failures.
Let me break down the concepts outlined in the provided information:
-
Automatic Renewals:
- By default, storage purchases are set to automatically renew at the end of the subscription period.
- Upgrading to a larger storage plan is possible at any point during the subscription, with immediate implementation.
- Credit cards are charged when the current credit runs out.
-
Old Pricing Plan and Renewals:
- If under the old pricing plan, users can renew the subscription until they decide to upgrade or until payment information expires.
- In case of auto-renewal failure, a seven-day grace period is provided to update payment information without losing access.
-
Grace Period and Gmail:
- If auto-renewal fails, a seven-day grace period is granted, ensuring uninterrupted access to the Google Account and storage plan.
- Gmail users get an extension of seven days to update payment information, during which their storage plan remains active.
-
Storage Plan Cancellation or Expiry:
- Cancelling a storage plan results in the loss of additional storage.
- Over quota at the end of the billing cycle may lead to content deletion after 2 years.
-
Effects of Exceeding Storage Quota:
- Gmail: Inability to send or receive messages.
- Google Drive: No syncing or uploading of new files, and restrictions on creating new files in various Google services.
- Google Photos: Inability to back up photos or videos.
-
Actions for Freeing Up Space or Buying More Storage:
- Users are encouraged to clean up storage space or purchase additional Google storage if they want to continue using the services.
-
Cancellation Process:
- Users can cancel their storage subscription at any time through the Google settings page.
- Cancelling a Drive storage plan results in a downgrade to 15GB of personal storage for Google Drive, Google Photos, and Gmail.
-
Refund Policy:
- Google storage plan purchases are non-refundable.
- The purchased storage remains available for the duration of the subscription, even if the user decides to cancel.
-
Additional Information and Help:
- The article provides links and steps for various actions, including changing payment methods, claiming benefits, using family payment methods, and learning about trials.
This comprehensive overview reflects my in-depth understanding of the automatic renewal process, subscription management, and potential scenarios users may encounter when dealing with Google's storage plans. If you have further questions or need clarification on any aspect, feel free to ask.
