Shopping has become synonymous with online purchases, all thanks to the surge in number of online shopping portals. Millions of people wait in anticipation for the special online sale days and festivals to grab the best and cheapest deals.
Shopping has become synonymous with online purchases, all thanks to the surge in number of online shopping portals. Millions of people wait in anticipation for the special online sale days and festivals to grab the best and cheapest deals. However, these massive sales often lead up to a huge number of orders that the sellers are unable to fulfil on time or sometimes, at all.
It is ultimately the consumer who gets a month-late delivery of a product which had a guaranteed one-day delivery, or no delivery of the product at all for which they paid a hefty amount in advance.
How to take a legal action against Seller?
As a consumer, you have two options- either to keep waiting in anticipation for your undelivered product or take a legal action. If you’re also one of those avid buyers who is waiting for an undelivered product from any of the leading e-commerce websites, here’s what to do:
- Contact the seller: In majority of cases of undelivered product, there is a seller registered on the e-commerce website that sells their product through the online platform. The first step to take in case of undelivered product is to contact the seller who’s selling the product. Any confusions or reason for delay get cleared-up by simply informing the seller.
- Contact the e-commerce website’s Customer Care:When there’s no reply from the seller, contact the customer care of the website. The customer care will contact the seller and the logistics company that delivers the product to solve the issue of non-delivery. Also, when the e-commerce website is directly selling a product, the customer care of the website can be contacted to get your grievance resolved. The Order Number is relevant for any action to be taken.
- Ask for Refund:You can also ask for the refund of any advance paid for the product if you do not get it delivered within the stipulated delivery time. The customer care of the website usually refunds the amount paid in advance in case the product is not delivered due to the seller or logistics company’s fault.
- Send a legal notice: If all of the above-mentioned steps are exhausted and no action has been taken by the company to refund your money or attempt to deliver your product, you can hire a consumer court advocate and send a legal notice to the company asking them to take an immediate action. You can hire a consumer case lawyer to send a notice to the company.
- File a consumer complaint:If no reply is received from the company to the legal notice, you can hire a consumer law attorney to file a consumer complaint against it in the appropriate consumer forum.
How to file a consumer complaint?
You can file a case in consumer court with help of an experienced Consumer rights advocates . A consumer complaint can be filed in any of the following consumer forums:
District Consumer Dispute Redressal Commission: Cases which have a total value of less than Rs. 25 lakhs can be filed in district CDRC.
State Consumer Dispute Redressal Commission: Cases which have a total value of more than Rs. 25 lakhs, but less than Rs. 1 crore can be filed in state CDRC.
National Consumer Dispute Redressal Commission: Cases which have a total value of more than Rs. 1 crore can be filed in national CDRC.
Non-delivery of product purchased online may seem like a petty issue, but the number of fraud sellers and scams to dupe people of their money, are increasing with increase in the e-commerce business. You must consult an experienced consumer protection lawyer in India to know your best options if you’re also fallen victim to any e-commerce fraud or faulty services.
Hire the best consumer protection lawyers in India from MyAdvo and take a legal action against a seller for not delivering your property. Email us at info@myadvo.in or call us at +919811782573.
FAQs
If you bought something online and never got it, notify the seller as soon as possible. If the seller hasn't shipped the item within the timeframe they promised when you bought it, you can cancel the order.
What to do when a product is not delivered? ›
What to do if your online order never arrives
- First, contact the seller. ...
- If that doesn't work, you still didn't get your order and the charge shows up on your credit card statement, dispute the charge.
- If you paid by debit card, contact your debit card company (often your bank or credit union).
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. You might be able to get a refund in some circ*mstances.
What should I do if my order hasn't been delivered yet? ›
You can hire a consumer case lawyer to send a notice to the company. File a consumer complaint: If no reply is received from the company to the legal notice, you can hire a consumer law attorney to file a consumer complaint against it in the appropriate consumer forum.
What to do when a package is not delivered? ›
Contact the retailer to see if they can resend or refund. Some online retailers are able to recover a lost package. If not, they could agree to send a replacement or refund your purchase. Insure your package so that in the event it is lost, stolen, or misdelivered, you can receive a refund.
How do I get my money back if my goods are not delivered? ›
If you don't get something you paid for by credit, debit or charge card and the firm is refusing to refund you, you can ask your bank to 'reverse the transaction' and get your money back via chargeback.
What to do if the seller doesn't ship an item? ›
If the seller hasn't shipped the item within the timeframe they promised when you bought it, you can cancel the order. If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company.
Who is responsible if a package is not delivered? ›
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.
Who is responsible for non-delivery of goods? ›
Complain to the retailer - not the courier company
From the moment you pay for your goods or service to the second it's delivered, the retailer - not the courier or delivery company - is responsible, as that's who your contract is with. So it should always be your first port of call for any complaints.
What to do if a seller refuses to refund? ›
Contact your state attorney general or state consumer protection office. These government agencies might mediate complaints, conduct investigations, and take other action against those who break consumer protection laws.
Try to contact the trader
It's best to email or write to the trader - you can use a template letter. Keep a copy of anything you send, in case you need to check it later. If you can't contact the trader or they won't help, you can then ask your card provider or PayPal.
Can I dispute a charge if I never received the product? ›
If you paid for an item but never received it, or it arrived damaged, you may be frustrated and want your money back, justifiably. As a result, you may try to dispute it with your credit card issuer through the process of a chargeback.
What to do if a business won't give you a refund? ›
Company Won't Give You a Refund? Here's How to Get Your Money Back
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
Here is what to do if the item is a no show: Notify the seller first. Check to see if the order was shipped in the timeframe the seller promised. You can cancel the order if not. Dispute any charges that appear on your credit card statement when an item never arrives.
What happens if a package can't be delivered? ›
If you have received a No Access to Delivery Location notice, your package will be returned to your local office. If the carrier does not meet the recipient at the delivery address or no one is home to receive the package, they will return it to the sender after 1 or 2 attempts.
Who do I contact if my post is not being delivered? ›
If you choose to contact us by phone please have the details of your complaint available, our number is 03457 740 740.
Who is responsible for item delivered but not received? ›
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.
What to do if you receive a product you didn t order? ›
Your Rights When You Get Unordered Merchandise
By law, companies can't send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn't order. You also don't need to return unordered merchandise. You're legally entitled to keep it as a free gift.
