Product Help & Support | Samsung Australia (2024)

How to find model code

Select your product from the menu below to learn how to find your Model Number.

Warranty Information

Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.

Australian Consumer Rights

Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.

Samsung Top Loader Washing Machine Safety Recall

Important notice regarding the Safety Recall of Samsung Washing Machine

Smart Switch Guide

Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.

Screen Replacements for Galaxy Smartphones

Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.

Galaxy Battery

Check out how you can take better care of your battery through proper use and charge.

SmartThings FAQ

Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.

Features & Apps

Exclusive Features & Apps for your Samsung Device.

News & Alerts

Current and comprehensive updates relating to Samsung Support Releases, Events and More.

Get Remote Support

Take advantage of Remote Support for TV's, mobile phones and tablets.

Galaxy Z Premier Service

Special customer care services are available when you purchase a Galaxy foldable device

Keep your Samsung Account secure

Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Windows Update Information

Find out if your device is compatible with Windows 10.

Samsung Members Community

Discover a more interactive way to get the most out of your Samsung product through community discussion boards and forums.

Bespoke Upgrade Care

We provide exclusive Bespoke Upgrade Care for the Galaxy Z Flip3 Bespoke Edition.

Mobile Phone Screen Repair

Samsung are introducing a new repair technique which allows our authorised technicians to repair the LCD display screen on a Mobile phone rather than replacing the entire LCD display.

Explore

Stories that inspire you to do more with your Samsung devices.

Maintenance mode

How to use Galaxy Maintenance mode to secure your device when a repair is in progress