Is my payment safe?
Absolutely. Your privacy is important to us and we only use secure online payment processing methods. You can pay via Poli, Visa, Mastercard or American Express.
As part of your booking, you also need to enter your billing information, after which the amount due for the booking will be put on hold (also known as a 'hold authorisation' on your credit card for the total of your booking). This is very similar to a booking you make for a room at a hotel: here, too, a hold authorisation will be put on your credit card for the amount of the booking.
A pet sitter can then do one of these three things following your booking request:
- Confirm your booking: once this happens, your credit card will be charged. This means that the money provided for the booked pet sitting service will be held in escrow by Pawshake until the service has been completed. We do this for the security of both parties involved.
- Decline your booking: if this happens, no amount will be charged. The authorization for the hold on your credit card will be released immediately. After a few business days (10 at most), you will no longer see the pending amount on your statement. Please contact our Customer Support if the booking still appears on your statement.
- No response: similarly, if a pet sitter doesn't respond, no amount will be charged and the hold on your credit card will automatically expire after 30 days. Please contact our Customer Support if the booking still appears on your statement, or, if you’d like to have it released sooner.
A pet sitter responds, on average, within 4 hours after receiving a booking request. Pet sitters have up to 24 hours to respond. If a pet sitter takes longer than 24 hours to respond, their account will be flagged as unresponsive and will be reviewed by our Trust and Safety team.
When will the pet sitter get paid?
Once the booking has ended, Pawshake will transfer the amount due for the booking minus the contribution for Pawshake (19%) to the pet sitter's payment account. This can take up to 7 days. The payment process on Pawshake is cashless and fully automated, so neither you nor the pet sitter needs to worry about the money.
If you have any concerns about your booking or the pet sitter, please contact us at the latest 48 hours after the booking has ended so that we can place the payment on hold if necessary. Please read more about how you are protected with our Happiness Guarantee.
FAQs
Cash App monitors your account for anything that looks out of the ordinary. If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged. When this happens, your funds will instantly be returned to your Cash App balance or linked bank account.
Why do my Cash App payments keep failing? ›
Incorrect Payment Information: Double-check the payment details, including the card number, expiration date, CVV, and billing address, to make sure they are entered correctly. Connectivity Issues: A weak or disrupted internet connection can cause transfer failures.
How do I stop Cash App from refunding payments? ›
Once a refund request is made on Cash App, it is not possible to cancel it through the app itself. However, you can try to contact the recipient directly and request that they decline the refund once it is initiated.
Is the refund check from FTC legit? ›
Generally, the FTC receives claims from 5% to 20% of potential claimants. In 2022, the FTC mailed checks and sent electronic payments in one new case with a claims process. In that case, 93% of payments were successful.
Why is Cash App declining my refund? ›
Refund is declined by Block for compliance reasons, including violation of Cash App Terms of Service, Program Rules, or applicable laws.
What do you say when trying to get a refund? ›
Contact the business.
- Be clear with your complaint. State why you are unhappy. ...
- Also state you want a refund. The company might try to give you something else, such as store credit, if you aren't clear.
- Realize that the first person you speak to might not be able to help you.
If Cash App notices potentially unauthorized activity on your account, we may decline Cash App Card transactions for your protection. Depending on the transaction, we may send you a notification asking you to confirm whether you recognize the declined transaction within your app.
What does refunding mean on Cash App? ›
If you refund a payment, the money will be returned to the sender's Cash App balance instantly if the funds were sent from the sender's Cash App balance or debit card. If the funds were sent from a credit card, the funds will be returned to the sender's card.
How to fix this payment was canceled for your protection? ›
There's no direct way to fix "payment declined for your protection" in Cash App, but you should try double-checking your payment info, double-checking the phone number or $Cashtag of the person you're interacting with, or (if you're shopping) consider trying another vendor closer to home and/or with a better reputation ...
How to force a refund on Cash App? ›
In conclusion, Cash App does have a refund (+1)-866-290-0359/1 (800) 969-1940 policy in place for users who have been scammed. If you believe you have been a victim of or unauthorized transactions, contact Cash App's customer support (+1)-866-290-0359/1 (800) 969-1940 team immediately to report the issue.
As soon as Cash App receives the refund, the funds will automatically appear in your Cash App balance. If you have any questions before the 10 days have passed, please reach out directly to the merchant. If the refund does not appear within 10 days, please reach out to us and we will help you dispute the transaction.
How long will Cash App refund money if scammed? ›
refund policy explicitly states that they will only refund unauthorized transactions if you report them within 120 days of the transaction.
Why is my Cash App account locked due to suspicious activity? ›
This is done in an effort to protect their users from financial fraud and other forms of cybercrime. To restore access to a locked account, the Cash App advises users to contact their support team. The support team can then conduct a review of the account to determine the cause of the lock and suggest the next steps.
Why does my Cash App say your payment cannot be sent? ›
First and foremost, make sure that your internet connection is stable and strong. Next, check if you have sufficient funds in your account or linked debit card for the transfer. If not, add money to your Cash App balance or linked bank account. Another reason why transfers fail is due to outdated app versions.
How do I get my FTC settlement money? ›
The FTC currently issues payments by check, prepaid debit card, and PayPal.
- A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. ...
- To discuss your claim or payment, call the number on the claim form, check, or email that you received from the FTC.
AT&T data throttling settlement checks
Consumers say they wouldn't have paid for unlimited plans if they knew AT&T would limit their data usage. AT&T agreed to pay $12 million to resolve the settlement. Consumers could receive payments of up to $24 from the settlement.
What is a federal refund check? ›
A tax refund is an amount of money that the government reimburses taxpayers who pay more than they owe in taxes.
Why is Cash App declining my payment? ›
Incorrect card information, such as the card number, expiration date, CVV code, or billing address, can result in declined transactions. Outdated Personal Information: Ensure that all your details, including your name, address, and phone number, are up-to-date on your Cash App account.
Will Cash App refund money if sent to wrong person? ›
transactions are instant and irreversible in many cases. Once you send money to someone, it's usually gone for good. That said, Cash App (((𝕳𝖚𝖒𝖆𝖓~𝕾𝖚𝖕𝖕𝖔𝖗𝖙))) 🙏 833--317-5790 🅾🆁 (833--317-5790) . does have a process for disputing unauthorized transactions and seeking refunds.
Can you reverse a Cash App payment? ›
Cash App cannot typically reverse the transaction or offer a refund once you send money, as transactions are usually instant and irreversible.
Be Polite But Clear
- Give a specific reason why you're declining the request. ...
- You may use apologetic language, such as "unfortunately," "regretfully," or "we are sorry we can't provide a refund on this occasion." However, your position should be clear and firm.
- Show that you've truly considered the request.
Get Outside Help
- Contact your state attorney general or state consumer protection office. ...
- Contact a national consumer organization. ...
- Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. ...
- File a report with the FTC.
State whether you seek a full refund, an exchange, store credit, some markings on the purchased item, or a percentage discount on the next purchase. Provide reasons for your choice. Businesses often find offering store credits more appealing, as it is cost-effective and retains you as a customer.
Will Cash App refund me if I was scammed? ›
Yes, Cash App may refund you if you are scammed, but it depends on the specific circ*mstances of the scam. Cash App has a dedicated customer support ☎️🌐(+1)- [𝟭-𝟴𝟯𝟯-𝟯17-5𝟳𝟵0].
Does Cash App protect your money? ›
Safeguarding is governed by strict legal and regulatory obligations and requires us to ensure your money is protected in the unlikely event Cash App goes out of business for any reason. This means that most, if not all, the money you hold in your Cash App account at the time of failure will be paid back to you.
