Payment methods at CEX.IO | CEX.IO Help Center (2024)

As a CEX.IO customer, you can choose from a broad range of payment methods to buy cryptocurrencies, or make deposits and withdrawals.

At CEX.IO you can deposit and withdraw funds using Visa and Mastercard credit and debit cards.

To do that, you need at least an Identity Verification level.

Here’s how to add a card to your CEX.IO account.

Deposit and withdrawal limits depend on your current verification level. For instance, with Address Verification, you can deposit and withdraw up to $10,000 in a day.

In CEX.IO mobile app you can currently use credit and debit cards as a payment method. However, all the payment methods are available in the web version.

Below are the types of bank transfers that you can use at CEX.IO, depending on your country of residence and verification level.

Find out how to deposit and withdraw funds with the help of a bank transfer.

If your bank transfer is delayed, here is the list of possible reasons.

Bank transfers are only available to users who passed an Address verification.

The full list of minimum and maximum possible amounts, list of supported countries, limits, and commissions are on this page.

You can transfer funds from your e-wallet account to your CEX.IO account.

Here is the list of e-wallets supported by CEX.IO:

Depositing and withdrawing with an e-wallet is easy and usually takes less time than traditional bank transfers.

Aside from fiat payments, you can also deposit and withdraw in cryptocurrency.

If something went wrong, check out our crypto deposits troubleshooting tips and crypto withdrawals troubleshooting tips. Or contact our Customer Support by using the online chat window on the website.

If you’ve sent a crypto deposit to an incorrect address, you can request recovery of that deposit from CEX.IO.

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Payment methods at CEX.IO | CEX.IO Help Center (2024)

FAQs

Payment methods at CEX.IO | CEX.IO Help Center? ›

You can use Visa or Mastercard debit or credit card, both physical and virtual cards are accepted. To link a payment card to your CEX.IO

CEX.IO
CEX.IO is a regulated crypto exchange that supports both cryptocurrencies and fiat currency to buy and trade crypto and allows you to buy bitcoin with a credit card instantly, as well as other cryptocurrencies. Before using the platform, the first thing you should figure out is whether it supports your country or not.
account: Log in to your CEX.IO account and go to Wallet page.

Why is CEX.IO not accepting my card? ›

Make sure that photos aren't blurry or overexposed and provide information as specified in our Card Verification Guide.

How do I contact CEX.IO customer service? ›

If you have questions or experience any issues, please contact us at support@cex.io, or via live chat at support.cex.io.

What cards does CEX.IO accept? ›

At CEX.IO you can deposit and withdraw funds using Visa and Mastercard credit and debit cards. To do that, you need at least an Identity Verification level.

Why won't CEX.IO let me withdraw? ›

Cryptocurrency withdrawals are restricted for the first 48 hours after signing up for a CEX.IO account. Withdrawals are only available after the successful enabling of Two-factor authentication (2FA) on your account. If you change or restore your 2FA method, withdrawals are restricted for the next 48 hours.

Does Cex accept credit card? ›

When paying for your items in store you can use the following methods: Cash payment Credit & Debit Cards CeX voucher* Apple Pay *Multiple vouc...

How do I add a debit card to my CEX.IO account? ›

To link your debit/credit card and other payment methods, go to our Wallet product and switch to the Account Manager tab. Then, click Add Credit/Debit card and provide your card credentials. Customers can link multiple virtual or physical cards to their account.

Can I use CEX.IO in USA? ›

Global availability. Our community of six million global users enjoys peace of mind across multiple jurisdictions. CEX.IO has offices in the U.K., U.S., Portugal, and Lithuania. Check this page to make sure that CEX.IO services are available in your region.

Why don't CEX have a phone number? ›

Unfortunately, the phone numbers for CeX stores are for internal use only. Should you have an enquiry, you can use the Contact Us form located HERE. Stock... Is there a warranty on items that I buy from CeX?

How do I complain to CEX? ›

CEX.IO has multiple channels for official communication. However, there is no way to resolve your personal requests through social media channels. If you need help, contact our Customer Support directly using the live chat button in the bottom right.

Does Cex accept debit cards? ›

This means, any funding method available on CEX.IO for your jurisdiction may be used to deposit funds. For instance, CEX.IO supports fiat deposits using Visa/Mastercard debit/credit card, Google/Apple Pay, bank transfers, and various online wallets.

Does CEX.IO use PayPal? ›

Now you can use PayPal to purchase crypto via the Buy option in the CEX.IO Wallet app, and via the Instant Buy service on the CEX.IO Exchange. Keep in mind that you need to complete the quick and easy identity verification process on CEX.IO to initiate a transaction via PayPal.

Does CEX.IO accept Google Pay? ›

CEX.IO empowers its users to buy Bitcoin instantly with Google Pay and transfer those assets directly to their digital wallet. Additionally, CEX. IO's mobile app and Wallet app are both compatible with Google Pay, ensuring that you have all the tools at your disposal to chart your crypto journey.

Can I withdraw from CEX.IO to my bank account? ›

To make a withdrawal by bank transfer, you need to pass Address verification on CEX.IO. It takes only a few minutes to submit your proof of residence in order to unlock this payment method. After your application has been checked and approved, you can make a wire withdrawal.

How much does CEX.IO charge for withdrawal? ›

CEX.IO charges different withdrawal fees based on the withdrawal method chosen. Visa and MasterCard withdrawals are charged between 1,2% and 3% + $1,20 to $3,80, and bank wire transfers 0,3% + $25, Skrill 1% + $3, PayPal 1% +$5, and other payment methods variable fees between 1% and $10.

How do I withdraw money from CEX.IO to another wallet? ›

Click the Withdraw button next to the chosen currency. Alternatively, you can click the Withdraw button in the upper right of the Wallet page, and then choose the currency you wish to withdraw. 4. Next, click Select the destination to choose where to send your funds.

Why is crypto declining my card? ›

You Don't Have Enough Funds -> Top up Your Account or Change Card. If the app and your phone are working well, but your card is still declined during the payment verification process, you should try to check your balance. You may have insufficient funds on it or have reached the credit limit in a credit card case.

Why won t crypto accept my card? ›

Insufficient Funds: Ensure your card has enough balance to cover the transaction. Spending Limits: Banks often set limits on accounts or cards, which can hinder transactions if exceeded. Details Mismatch: The name and billing address associated with your Blockchain.com Pay account must match those of the card.

Why does my card declined when I try to buy crypto? ›

Unfortunately, there can be many reasons why card payments are failing or getting rejected whether by our payment systems or your own bank systems starting from security flags, insufficient funds, bank account spending limits, details mismatch or unusual usage of the card/bank account being used.

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