Payment Card Verification Guide | CEX.IO Help Centre (2024)

FAQs

Payment Card Verification Guide | CEX.IO Help Centre? ›

Click Add Credit/Debit Card

Make sure that photos aren't blurry or overexposed and provide information as specified in our Card Verification Guide.

You'll need to provide a photo of your document and a selfie with it. To submit your photos, you can upload files from your computer or take photos with your phone camera. Important: Please do not use any photo editors to modify your identity verification photos. Scan the QR code with your smartphone.

Verify your account in just five minutes or less. Follow this step-by-step guide to begin exploring all CEX.IO has to offer. Our identity verification procedure not only helps strengthen platform security, but it creates a trusting environment to confidently buy, sell, and trade cryptocurrencies at CEX.IO.

If you have questions or experience any issues, please contact us at support@cex.io, or via live chat at support.cex.io.

Before we start, please note some important security rules: Cryptocurrency withdrawals are restricted for the first 48 hours after signing up for a CEX.IO account. Withdrawals are only available after the successful enabling of Two-factor authentication (2FA) on your account.

Credit/Debit cards

At CEX.IO you can deposit and withdraw funds using Visa and Mastercard credit and debit cards. To do that, you need at least an Identity Verification level.

Withdrawal functionality is only available after successfully enabling two-factor authentication (2FA) on your account. If you change or restore your 2FA method, withdrawals are restricted for the next 48 hours, to provide a buffer in the event of fraud.

Verify your identity

Therefore, we kindly ask all users to complete a quick verification process in order to comply with AML/KYC policies. Click Verify fast button and follow a few simple steps to start using CEX.IO services.

Please allow up to one hour for the network to pick up your operation. It can take longer in case of unexpected network issues. - If your card withdrawal is still pending after a few hours, please contact our Support team. - Withdrawal requests are processed within 24 hours on business days.

What time does Cex process payments? ›

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day. I've not received any order confirmation or a test receipt as proof?

You do not need to bring ID to sign up for Exchange Membership. We just need your name and postcode. Note: Exchange Memberships allow you to trade-in all items except mobile phones and devices having IMEI numbers. If you want to trade-in or sell mobile phones or any IMEI'd device, you will need Full Membership.

You can also use a prepaid card to deposit USD, EUR, GBP to your CEX.IO account. Then you can buy Ethereum (ETH), Bitcoin (BTC), and other crypto with these funds. However, if you want to sell Bitcoin (BTC) and withdraw money to your card, you need to use another card.

CEX.IO maintains more than 30 Money Transmitter Licenses (MTLs) in the U.S., and updates its current regulatory status in each applicable state here. At present, U.S. participants based in eligible states can access the following digital assets for Instant Buy, Sell, Convert and store services: Ox (ZRX) 1inch (1INCH)

Unfortunately, the phone numbers for CeX stores are for internal use only. Should you have an enquiry, you can use the Contact Us form located HERE.

CEX.IO supports SWIFT, Domestic Wire, and ACH payments in USD. All these options are available for US residents. Even if you're now traveling or not in America for some reason, you can use your bank account registered there for wire deposits.

One of the top reasons users' debit cards are declined when trying to buy crypto is the app not working at that moment. It can be a problem with your device, internet connection, or account, a bug in the Crypto.com app, or scheduled maintenance.

Insufficient Funds: Ensure your card has enough balance to cover the transaction. Spending Limits: Banks often set limits on accounts or cards, which can hinder transactions if exceeded. Details Mismatch: The name and billing address associated with your Blockchain.com Pay account must match those of the card.

Your card or the transaction account has insufficient funds or limit for the transaction. An incorrect card PIN has been entered at the terminal. The terminal does not support contactless payments.

Your card is either closed, or you have entered the wrong CVV or expiry date.