For more security, certain transactions performed on the Online Banking account will be authenticated using One Time Password (OTP).
You are requested to download "ENBD Egypt Tokens" application from Google Play or App Store to be able to generate One Time Password (OTP) that will be used to complete your transaction.
- How to Register to Emirates NBD Egypt Tokens?
- Login to your online banking account
- Visit ‘’Soft Token‘’ menu in My Information Tab
- Select ‘’Soft Token Registration‘’ menu
- Create a PIN of your choice in order to use it for generating one time password to complete your transactions
- Registration code will be sent to your registered mobile number through SMS
- How to Activate your Emirates NBD Egypt Tokens App?
- Download “ENBD Egypt Tokens” Application available on Google Play & App Store
- Open the application and enter the registration code you received
- Enter your online banking user ID
- Select ‘’Activate‘’ then enter the PIN you created on your online banking account
- Congratulations! Your Token App is now active and ready for further transactions
- How to use Emirates NBD Egypt Tokens App?
Upon performing a transaction that requires authentication, you will be asked to enter a One Time Password to complete your transaction.
Follow the below steps:
- Open your Emirates NBD Tokens app
- Select generate OTP
- Enter your PIN code
- One Time Password will be displayed
- Enter the One Time Password displayed in the transaction to proceed
Note:
- Make sure you enter a valid Token App PIN/One time Password to avoid Lockage
- In case your Token App is locked, visit "Unlock Soft Token" menu in your online banking account In case your device that carries the Soft Token app is lost, please contact the call center on 16664 to block the Token App.
- In case you found the lost device, contact the call center 16664 to unblock the Token
- If you did not find the device and need to install the app on another device, please contact the call center 16664 to revoke your Token, then you will be able to re-register on another device.
- In order to re-register, please delete the existing Token through “Delete Token” option in the application, then re-register.
