NFT Withdrawal | Crypto.com Help Center (2024)

We currently support NFTs from the networks below:

1. Native NFTs

2. Cross-Chain NFTs

Cronos POS Chain NFT

We support NFT withdrawals to wallets on the Cronos POS Chain. Please ensure that your Cronos POS Chain wallet supports NFTs before withdrawing.

Note: The Crypto.com App only supports fungible token deposits and does NOT support NFT, withdrawals to the App from the NFT platform will result in the permanent loss of assets

Cross-chain NFT

1. Withdrawals to an origin network

On withdrawal, the wrapped version of the NFT on the Cronos POS Chain will be burned, and the original NFT will be released to your provided external wallet address. This will incur a withdrawal fee, which you will need to pay during the withdrawal flow.

Please ensure that the external network you are withdrawing to is the same network you deposited the NFT from. Withdrawals to incorrect networks will result in the permanent loss of assets.

2. Withdrawals to Cronos POS Chain

You can withdraw the wrapped version of the original Ethereum NFT on the Cronos POS Chain to a Cronos POS Chain wallet address.

How do I withdraw NFTs from Crypto.com NFT?

Cronos POS Chain NFT withdrawal flow:

1. On the NFT listing page, click on the three dots and select “Withdraw NFT”.

2. Select “Cronos POS Chain” in the dropdown and paste your Cronos POS Chain wallet address to the field provided (do not enter the address manually) and proceed.

3. Input the 8-digit verification code sent to your email and click “Submit”. You will need to complete 2FA authentication as well depending on your security settings

4. You should see the “Withdrawal in Progress” modal.

5. Once the withdrawal is completed and confirmed on-chain, you will receive a confirmation email

Cross-chain withdrawal flow

1. On the NFT listing page, click on the three dots and select “Withdraw NFT”.

2. Select origin network of your cross-chain NFT in the dropdown and paste your external wallet address to the field provided (do not enter the address manually)

3. Input the 8-digit verification code sent to your email and click “Submit”. You will need to complete 2FA authentication as well depending on your security settings

4. Check the withdrawal fee and proceed to complete payment. Please make sure to complete the payment within the allocated 5-minute quote window.

5. After the payment has been completed successfully, you should see the “Payment success” modal.

6. Once the withdrawal is completed and confirmed on-chain, you will receive a confirmation email

For more information on withdrawing to external chains, check out our video tutorial on How to deposit Ethereum NFTs to Crypto.com NFT. Please follow the same procedure for other chains by selecting the correct withdrawal chain in the drop down menu.

Cronos POS Chain

NFT withdrawals to Cronos POS Chain are free of charge.

External Networks

A withdrawal fee is charged for all withdrawals through external networks. The fee is used to cover the gas fees we incur to execute the transaction. The fee will always be quoted in USD, converted from the external network’s utility token to USD based on the real-time price of the token. The withdrawal quote is only valid for 5 minutes, users will have to complete the payment within this time window. If payment is not completed within 5 minutes, a new quote will need to be requested. Users can pay the fee using the 3 payment methods we offer on our platform:

Users can now whitelist withdrawal addresses in the “Security” section under “Settings”, reducing copy and pasting errors and making withdrawals easier.

An optional 24-hour withdrawal lock can be enabled whenever users add a new whitelisted address.

Users can also enable “Mandatory Address Whitelisting” to ensure withdrawals are made only to addresses that they have whitelisted. If switched on, users can no longer manually input withdrawal addresses when withdrawing a NFT, and can only select from the list of previously whitelisted addresses.