If you are still seeing this error after updating your payment method, you'll need to reach out to your financial institution. Here are some questions you can ask to help determine why we are unable to process your payment:
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Are there enough available funds to cover the charge from Netflix?
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For credit and debit cards, is the card still valid, or has the financial institution recently issued a replacement?
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For credit and debit cards, can the card be used for recurring billing?
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Does the card or account support e-commerce transactions?
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Was the transaction processed as an international charge? Does your account support this?
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Was the transaction declined for any security reasons?
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Does your financial institution see the transaction attempt from Netflix? Can they explain why it was declined?
After you have investigated the issue with your financial institution, you can retry your payment on Netflix.com. If you are still unable to make a payment after speaking with your financial institution, we suggest trying a different payment option.
