Netflix says 'Could not load data' (2024)

If you see an error on your Android phone or tablet that says

Could not load data

It typically points to an out-of-date version of the Netflix app. Follow the troubleshooting steps below to resolve the issue.

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

Netflix says 'Could not load data' (2024)

FAQs

Netflix says 'Could not load data'? ›

It typically points to an out-of-date version of the Netflix

Netflix
What is Netflix? Netflix is a streaming service that offers a wide variety of award-winning TV shows, movies, anime, documentaries, and more on thousands of internet-connected devices. You can watch as much as you want, whenever you want – all for one low monthly price.
app.

Why won t Netflix work on data? ›

Ensure cellular data is enabled for Netflix

Go to Settings. Select General. Select Netflix. Slide the Cellular Data toggle to the On position.

Why is my Netflix saying no internet connection when there is? ›

This error happens when data stored on your device needs to be refreshed, or an issue with your network stops your device from reaching Netflix.

Why does Netflix keep failing to load? ›

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

How do I refresh my Netflix data? ›

Clear the Netflix app data
  1. Go to your device's home screen or apps list.
  2. Tap and hold the Netflix app, then tap App info.
  3. Tap Storage & cache > Clear storage > OK.
  4. Try Netflix again.

How do I get Netflix to work on my cellular data? ›

How to download using mobile data instead of Wi-Fi
  1. Open the Netflix app.
  2. In the lower right, tap My Netflix .
  3. In the upper right, tap the Menu .
  4. Tap App Settings .
  5. Under Downloads, turn the switch next to Wi-Fi Only on or off.

Why does my Netflix only work on WiFi? ›

(40101)' It means that cellular data usage is disabled in the Netflix app.

How many devices can be logged into Netflix? ›

On both versions of the standard plans, you can have up to two devices streaming at the same time. This goes up to four simultaneous connections on the Premium plan. How many user profiles can you have on Netflix? Netflix offers up to five profiles per account.

Why do I have internet but it says no Internet connection? ›

There can be a number of reasons for having no internet, even when the Wi-Fi symbol shows that you're connected. The most common cause is a problem with your router or modem, or a loose cable, but your internet can also fail because of a more technical reason.

How to fix a Netflix error? ›

Netflix says 'Netflix Site Error'
  1. Sign in on another device. To pinpoint your issue, sign in to Netflix on a different device that's on the same network as your computer. ...
  2. Clear the Netflix cookie. ...
  3. Restart your browser. ...
  4. Use a different browser or device. ...
  5. Shut down your computer. ...
  6. Restart your home network.

What is going on with Netflix right now? ›

Netflix is up!

We are not currently experiencing an interruption to our streaming service.

Can I share my Netflix account with family in a different home? ›

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix. Account owners can buy an extra member slot and invite people outside their household to use Netflix.

Why does Netflix keep buffering but the internet is fine? ›

Why does Netflix keep buffering? Netflix might keep buffering for several reasons like a slow internet connection, buggy updates, higher streaming quality than your device's capability, or a server issue from Netflix itself. This article discussed every possible way to fix Netflix's buffering problem.

What happens if I clear Netflix cache? ›

Clear the Netflix app data

Resetting the app will delete any downloads saved to your device and sign you out of Netflix. Go to your device's home screen or apps list. Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK.

Why is Netflix not working on my smart TV? ›

Check if the Netflix app needs to be updated. Sometimes, outdated versions can cause compatibility issues. 2. See if your TV's firmware needs to be updated.

Can I get Netflix on my phone without Wi-Fi? ›

You can watch TV shows and movies offline at any time by downloading them from the Netflix app. Learn more about finding, downloading, and watching downloaded TV shows and movies below.

Can you use Netflix on data? ›

According to Netflix, you use about 1GB of data per hour for streaming a TV show or movie in standard definition and up to 3GB of data per hour when streaming HD video. Nevertheless, you can change the data usage settings in your Netflix account to reduce the bandwidth Netflix uses and hence lower data consumption.

Does Netflix work with data? ›

Standard Definition (SD): If you're watching Netflix in standard definition, you can expect it to use approximately 1 GB of data per hour. This is a good option if you're on a limited data plan or looking to conserve data. High Definition (HD): Streaming in high definition will use around 3 GB of data per hour.

What is the minimum data for Netflix? ›

Netflix recommended minimum speed for optimal streaming quality. Netflix recommends a minimum speed of 3 Mbps for SD quality (standard definition) and 5 Mbps for HD quality (high definition). However, if you're watching in Ultra HD, or 4K, then Netflix recommends a minimum download speed of 25 Mbps.

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