Netflix is back to growing after a nightmare year of losing subscribers | CNN Business (2024)

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After two quarters of bleeding subscribers, Netflix appears to be back on track — in a big way.

The streaming company reported Tuesday that it notched 2.4 million subscribers in the third quarter of 2022 — a number that far exceeded expectations of 1 million subscribers. In more good news, it said it will likely add 4.5 million subscribers for the fourth quarter, which also is ahead of what investors were expecting.

In short, Netflix (NFLX) is seemingly back to growing after watching its stock and reputation take a hit all year due to subscriber losses. It currently has 223 million subscribers worldwide.

The news rocketed the company’s shares up 13% on Tuesday in after-hours trading.

Netflix’s third quarter profit came in at $1.3 billion, down from $1.4 billion in the year-earlier quarter. Revenue was up roughly 6% year over year, to $7.9 billion. Both metrics were ahead of what the company projected for the quarter.

“After a challenging first half, we believe we’re on a path to reaccelerate growth,” the company said in its letter to shareholders on Tuesday.

Ads to the rescue?

Tuesday’s earnings were a return to form for Netflix, and while it may not be growing at its former rapid pace it isn’t the same company it was, either. Case in point: the company unveiled “Basic with Ads,” its much anticipated ad-supported subscription plan, last week.

The new tier, which will cost $6.99 a month in the US and be available November 3, is a major strategic shift for the streaming giant, which said for years that having commercials on the service was not something it wanted to do.

But after the rough 2022 that Netflix has had so far, the company knew it had to make some difficult choices.

Netflix reported in April a surprising loss of subscribers for the first time in more than a decade. Its stock plummeted, the company lost billions in market cap, hundreds of employees were laid off and the future of the one-time media darling was in question.

STRANGER THINGS. (L to R) Finn Wolfhard as Mike Wheeler and Millie Bobby Brown as Eleven in STRANGER THINGS. Courtesy of Netflix Related article Netflix with ads is here. Here's everything you need to know

Netflix needed to show investors that it could bring in more money as its subscriber growth was seemingly slowing. Offering a cheaper advertising plan was the one way to potentially do that.

“As we’ve been discussing over the past few quarters, improving our pricing strategy is an important near-term focus,” the company wrote Tuesday. It noted that the “reaction from advertisers so far has been extremely positive.”

“We believe that more choice, especially for more price conscious consumers, will translate into meaningful incremental revenue and operating profit over time,” the company said. “That said, it’s still very early days and, since we’re keeping our existing plans ad-free, it will take us time to build up our membership base and the associated ad revenue.”

Netflix added that password sharing, another way to boost revenue, would be rolling out “more broadly” starting early next year.

Content is king

With Tuesday’s earnings, Netflix appear to have righted itself, for now at least.

But challenges still lie ahead, the biggest of which is more competition than ever — a point that Netflix itself made on Tuesday.

“As we’ve long said, we operate in a highly competitive industry, where people have many different entertainment choices — from linear TV to streaming, YouTube to TikTok and gaming to social media,” Netflix wrote. “The silver lining is that the opportunity is very large and growing.”

The company believes it has “a long runway for growth if we can continue to improve our offering steadily over time.”

Netflix likely did so well in the third quarter thanks to with multiple buzzy hits from “Stranger Things 4” in July to “Monster: The Jeffrey Dahmer Story” in September.

“While we’ve had our share of misses, we’ve managed to create a very broad slate with many great series and films, for whatever your mood or tastes,” the company said.

Netflix is back to growing after a nightmare year of losing subscribers | CNN Business (2024)

FAQs

Netflix is back to growing after a nightmare year of losing subscribers | CNN Business? ›

After two quarters of bleeding subscribers, Netflix appears to be back on track — in a big way. The streaming company reported Tuesday that it notched 2.4 million subscribers in the third quarter of 2022 — a number that far exceeded expectations of 1 million subscribers.

Is Netflix back to growing after a nightmare year of losing subscribers? ›

There once was a time, long ago in April 2022, when Netflix reported a loss of 200,000 subscribers. The company forecast it would lose an addition 2 million subscribers in the second quarter that year, a number that ended up being about 1 million when Netflix announced actual results three months later.

Is Netflix gaining subscribers again? ›

SAN FRANCISCO (AP) — Netflix registered its third-consecutive quarter of accelerating subscriber growth in the final three months of 2023, closing out a comeback year that included a crackdown on viewers freeloading on the video-streaming service and a smattering of price hikes.

Is Netflix declining in popularity? ›

Netflix reported 82.7 million paid streaming subscribers across the United States and Canada in the first quarter of 2024. After a decline in the U.S. and Canadian subscriber base during the first nine months of 2022, this marked a growth of about eight million compared with the same quarter of the previous year.

Has Netflix lost a lot of business? ›

Netflix generated $33.7 billion revenue in 2023, with four straight quarters of growth. It reported its first quarterly decline in Q4 2022.

Why did Netflix start losing subscribers? ›

The subscriber loss "seems to be due to increased competition from other streaming services, adverse global economic circ*mstances, and the fact that the company already has a very high level of subscribers," says Ferran G. Vilaró, CEO of streaming video analytics company NPAW.

Is Netflix losing subscribers in 2024? ›

How many paid subscribers does Netflix have? Netflix had around 269.6 million paid subscribers worldwide as of the first quarter of 2024. This marked an increase of over nine million subscribers compared with the previous quarter.

How is Netflix bouncing back? ›

Two new initiatives to boost subscribers

By restricting the use of a single password to family members living in the same household, Netflix has successfully converted some of the password borrowers into bona fide members. Another key move was resorting to that trusted old means of media revenue – advertising.

Can I share my Netflix account with family in a different home? ›

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix. Account owners can buy an extra member slot and invite people outside their household to use Netflix.

How many subscribers has Disney+ lost? ›

Disney+ lost 1.3 million subscribers in the final quarter of 2023 amid a hefty price hike that went into effect last fall, but managed to narrow its streaming business' losses by $300 million during the October-December period.

Why are so many customers leaving Netflix? ›

Why Netflix Suffered Subscriber Losses? Netflix revealed that it had lost 1 million members for the first time in two decades; it claimed that it was a result of rising inflation and increasing competition in the streaming market. Price increases are also the reason behind the loss of Netflix subscribers.

Is Netflix in debt? ›

What Is Netflix's Debt? As you can see below, Netflix had US$14.5b of debt, at December 2023, which is about the same as the year before. You can click the chart for greater detail. However, it does have US$7.14b in cash offsetting this, leading to net debt of about US$7.41b.

Has Netflix ever made a profit? ›

So far, Netflix remains one of the only profitable major streaming services, and investors seem to feel good about the company's prospects: Netflix's stock is up 36% compared to one year ago, while Disney's stock fell 10%, and Warner Bros.

Is Disney losing subscribers? ›

Executive Editor, Business. Following an October 12 price increase, the core Disney+ streaming service lost 1.3 million subscribers, the company revealed on Wednesday. Not including India's Hotstar, Disney+ ended the 2023 calendar year with 111.3 million subscribers.

Why are Netflix losing customers? ›

Netflix is expected to suffer a second year of falling subscriber numbers in the UK in 2023 as the cost of living crisis takes its toll and the streaming giant's new cheaper, ad-supported service takes time to win over users.

Is Netflix losing a massive amount of subscribers? ›

Netflix is battling to regain market share after losing nearly 1.2 million subscribers in the first six months of 2022, the first decline in a decade, after a viewership boom during the COVID-19 pandemic. Netflix is also grappling with the fallout of the Hollywood actors and writers' strike.

Did Netflix gain subscribers after password sharing? ›

Netflix saw a boost in subscriber numbers at the end of last year after banning people from sharing accounts and introducing cheaper plans with adverts. Netflix saw a surge in new subscribers at the end of last year, attributed in part to the streaming giant bringing in a ban on password sharing.

How many people are subscribed to Netflix after password sharing? ›

Netflix says its profits have soared in the first three months of this year, partly thanks to a crackdown on password sharing. The streaming giant said it added 9.3 million customers in the first quarter, bringing its total number of subscribers to almost 270 million.

What is Netflix's growth rate over the years? ›

Netflix had revenue of $34.93B in the twelve months ending March 31, 2024, with 9.47% growth year-over-year. Revenue in the quarter ending March 31, 2024 was $9.37B with 14.81% year-over-year growth. In the year 2023, Netflix had annual revenue of $33.72B with 6.67% growth.

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