Frequently Asked Questions
What is the myWSU Portal?
The myWSU portal is a simple and easy-to-use tool for accessing the web resources you need to fulfill your goals with WSU. Based on your affiliation with the university, it anticipates what you may need by providing you a personalized default set of resources. These resources can be changed and customized by you according to your preferences.
Who can use the myWSU Portal?
WSU students, faculty, and staff can use the portal. The portal will display different information based on your role at WSU. Content can be reorganized and customized. However, it's not just students/faculty/staff who can use the portal! Parents and friends can also use the portal by creating a Friend ID account here, and by requesting authorization to access services such as making payments on behalf of their student.
Where can I use the myWSU Portal?
myWSU is a web-based portal, so it can be used from any computer with an Internet connection.
How do I access the myWSU Portal?
Navigate to my.wsu.edu and enter your WSU Network ID and password.
What is my username and how do I create one?
Your myWSU portal username is your WSU Network ID (NID). Every current student, faculty, and employee must have a NID and password, used for access to most campus systems including the myWSU Portal, wireless, and local networks. Certain affiliates are eligible for a Friend ID.
Click here to create a NID or FID.
How do parents or other third parties access their WSU student account information?"
Parents or other third parties need to be granted Third Party Access by the WSU student.
More Third Party Access information is available here.
How do I change my password or recover a lost password?
To reset a forgotten password, click here.
To change your password, click here.
What do I do if I have trouble logging into the myWSU Portal?
If you are having trouble logging into the portal, please click here to reset your password. If you have other technical questions, please contact the WSU Help Desk by phone (509-335-HELP),
email (helpdesk@wsu.edu).
Will I still be able to access WebPBS and other campus systems through their traditional websites?
It is recommended that for the best user experience, you sign in through the myWSU portal to access campus systems instead of the traditional websites.
Which Internet browser should I use?
Oracle has certified Internet Explorer 7 or 8, Mozilla FireFox 3.0 or higher, and Safari 5.0 or higher. You can access the Portal using other web browsers (like Google Chrome) that are not certified by Oracle, but you may be required to give permission to view some content or navigate to secured sites.
Is there training on how to use the myWSU portal? Where?
Yes! There are two ways to view training in the myWSU Portal. Video tutorials are available here., and if you prefer, there are also PDF files available with step-by-step instructions, found here.
I have ideas for changes or adding content to the myWSU portal. Who do I contact?
Inside the portal, on the bottom of the page, there is a link called "Feedback." Clicking on this link will open an email to enterprise.systems@wsu.edu. Please send an email to this address, expressing your concern. The email will be sent to the portal team, where they will look into your concern and respond to you.
Can students/employees customize their respective myWSU portal view?
Yes. Some portal default features will appear for every student, faculty or staff the first timethey sign on, however there are many features that can be added or removed at the user's discretion by clicking the "Layout" and "Content" links in the top right corner of the portal.
Is the myWSU portal campus-specific?
No, it is not campus specific. Although each user will see a campus-specific set of default content in their portal, based on their campus affiliation through Active Directory.
What is a tab? What is a pagelet?
Tabs are the central way to navigate the myWSU portal. Each user will have a default tab called "Student," "Faculty," or "Staff." Each user will also have a "My Page" tab, and perhaps additional tabs dependent on their role with the University. For example, a Vet Med student will see a "College of Veterinary Medicine" tab in the portal.
Pagelets are the newspaper-style information boxes that appear on your tabs. Most pagelets can be reorganized, removed, and added according to the user's preference. The only pagelet that cannot be customized is the "Notices" pagelet. This pagelet is required and fixed. The little buttons on the top bar of each pagelet can be used to Refresh, Edit, Minimize, or Delete the pagelet. Pagelets can be ordered into two or three columns by clicking the "Layout" link. To watch a tutorial or view a PDF explaining how to do so, click here.
What if I have dual roles? For example, a student who is also a staff member?
The portal's default tabs will be set for each user based on their Active Directory affiliation. Accordingly, if an individual is both a staff member and a student, they will see both a "Student" and a "Staff" tab. If there is a problem with your affiliation, please contact enterprise.systems@wsu.edu.
Is there a maximum number of pagelets?
No, there is no limit.
What are Favorites?
Favorites are the functions you use most often inside the portal. For example, a student who mostly uses the myWSU portal for registration and grades will notice that those two functions add themselves to their favorites. You can also add to your Favorites manually by clicking Favorites and choosing "Add to Favorites."
Who can add content to the portal, including pagelets?
Authorized people from colleges, departments, and student groups..
What is an external RSS feed, and how do I add one to my portal
An RSS (Really Simple Syndication) feed is a source of updates for a given website. News websites often have RSS feeds from which users can be sent news headlines as they are published. As desired, users can add a feed to the "Feed Reader" pagelet found on the "My Page" tab in the portal. To view a PDF explaining how to do so, click here.
What calendars can I see?
The portal contains a Pullman (or urban campus) Calendar which displays events from the WSU Events and WSU Academic calendars. With time, there will be other calendars available to view in the portal. Additionally, the myWSU Portal allows you to integrate multiple calendars using the "My Events" pagelet. To watch a tutorial click here. Or to view a PDF explaining how to do so, click here.
What is My Events? How is that different than the calendar?
The My Events calendar pagelet is a way to integrate multiple calendars to view in one pagelet. To add calendars to "My Events," view My Events in full page view, and click "Go to My Calendars." This is where you can add/delete calendars and customize your view.
Will the WSU Student Live email be available through the portal?
There is currently a link under the Main Menu to the Live email that students can follow to log in and view their mail. The portal team is currently working with Microsoft to make this a single sign-on process in the future.
Will I be able to access Angel from the portal?
Yes, Angel is available.
Is the portal single sign-on?
Yes, myWSU is single sign-on.
Why do some functions have single sign-on, and others do not?
Those applications that can integrate with ADFS/Oracle have single sign-on.
Who controls the content on the different tabs?
Each individual user controls the content on their Student/Faculty/Staff and My Page tabs, through the Layout and Content links in the portal. The content in the colleges tabs (College of Education, for example) is maintained by the colleges themselves.
What is the difference between Notices and Announcements? How do I receive Notices?
Notices are only messages that must have a receipt confirmation for HIPPA/FERPA purposes or for important university functions. Notices will display on the Student/Faculty/Staff tab in the portal. You can also choose to receive your Notices through email or text message. To do so, choose your cell phone carrier from the drop-down list. If your carrier is not present, you will be limited to receiving Notices via email. Notices will also be available in the myWSU portal, in the "Notices" pagelet. To choose your method of delivery, go to Main Menu/My Profile/Update Notice preference.
Announcements are general university information sent mostly through WSU Announcements. Other announcements will be displayed in Department or College-specific pagelets.
You already have my cell phone for emergency contacts. Why do you need it for Notices?
You do not need to provide your cell phone number for Notices. You may receive notices via email, if you prefer. However, you will need to provide your mobile phone number to receive Notices via text message. This system is separate from the WSU Alerts system, which sends text messages in the event of an emergency.
Can the portal be integrated with mobile or smartphone devices?
You can navigate to the portal using your mobile device, but not all functionality is currently available via mobile web. The portal team is working on making the portal more compatible with mobile usage.
Can students vote on elections through the new portal?
Yes, students will vote in ASWSU elections through the myWSU portal as they did with the old MyWSU system. ASWSU will communicate election instructions as they have previously, through email and the Daily Evergreen and/or through a pagelet assigned to ASWSU.
Can I log off of my portal session?
Yes. Click on the "Sign Out" link when you are finished using the portal.
How do I integrate Facebook and Twitter?
You can use your RSS Feeds pagelet to integrate your news feeds from Facebook and Twitter. The Portal team is currently working on creating specialized pagelets for both Facebook and Twitter.
How does the myWSU portal work with OrgSync and the RSO portal?
OrgSync and RSO portal exist outside of the myWSU portal.
Is my data secure and encrypted?
Yes. We send and receive data from the myWSU portal using a secure HTTP connection.
Can I bookmark the new portal?
Yes. You can bookmark a link to my.wsu.edu but you will need to log in each time you use the portal.
