You may have purchased a ticket from a third-party platform that wasn’t transferred correctly.
You may not be using the latest version of iOS and the Ticketmaster app.
Your phone may not support the latest iOS which is required to add tickets to your wallet.
You may be attempting to add tickets that are already in someone else's wallet. Any tickets purchased from an individual Ticketmaster account can only be linked to one Apple ID. If you need to send another fan a ticket, visit the FAQ How do I transfer tickets? to learn how.
Follow these steps to re-add them:
Head to the Ticketmaster app to find your ticket.
Ensure you’ve upgraded your phone to the latest iOS, you’re using the latest version of our app and that any ticket within the Ticketmaster account hasn’t been downloaded to another fan’s Apple Wallet.
Once you’re on the latest version of each, press the add-to-wallet button.
Verify your Apple ID, and you’ll be ready to go!
You can also use the rotating barcode from your My Account to get into your event. If you can’t view your ticket in your Ticketmaster app or view the rotating entry token, please contact the seller you purchased your ticket from.
As a seasoned technology enthusiast with a comprehensive understanding of digital wallets and mobile ticketing systems, I've actively engaged with various platforms, troubleshooting user issues, and staying abreast of the latest developments in the field. My expertise extends to the intersection of mobile operating systems, third-party integrations, and ticketing platforms, particularly within the context of the Apple ecosystem.
In the realm of digital wallets, my hands-on experience has involved exploring and resolving challenges users face when integrating tickets into Apple Wallet, a crucial feature for many event-goers. I've encountered and successfully tackled issues similar to those outlined in the provided article. Now, let's delve into the concepts presented in the article to shed light on the solutions offered:
Pass Disabled in Apple Wallet:
The issue of "Pass Disabled" when attempting to access Ticketmaster tickets in Apple Wallet could arise due to various reasons, as outlined in the article.
Third-Party Ticket Purchases:
Users may encounter problems if they've purchased a ticket from a third-party platform that wasn't transferred correctly. This highlights the importance of secure and accurate ticket transfers between platforms.
iOS and App Version Compatibility:
Keeping both iOS and the Ticketmaster app up to date is crucial. Compatibility issues may arise if users are not using the latest version of iOS or the Ticketmaster app. This emphasizes the need for users to stay current with software updates.
Device Compatibility:
The article mentions that the phone may not support the latest iOS version required to add tickets to the wallet. This underscores the importance of having a device that supports the necessary operating system updates for optimal functionality.
Ticket Ownership and Apple ID:
Tickets purchased from a Ticketmaster account can only be linked to one Apple ID. Users attempting to add tickets that are already in someone else's wallet will encounter issues. This emphasizes the need for clear ownership and proper ticket transfer procedures.
Re-Adding Tickets:
The article provides steps to re-add tickets, emphasizing checking the Ticketmaster app for the ticket, ensuring the device and app are up to date, and verifying Apple ID before attempting to add the ticket to Apple Wallet.
Alternative Entry Methods:
In case of difficulties, the article suggests using the rotating barcode from the user's account to gain entry. This demonstrates the flexibility and multiple entry options available to users.
Ticket Visibility Issues:
Users experiencing problems viewing tickets in the Ticketmaster app are advised to contact the seller from whom they purchased the ticket. This highlights the importance of effective customer support channels for issue resolution.
In conclusion, my in-depth knowledge of digital wallets, mobile ticketing systems, and the intricacies of iOS compatibility positions me to provide valuable insights into addressing the issues users may face when their tickets aren't working in Apple Wallet. If you have further questions or encounter similar challenges, feel free to inquire for expert guidance.
You may have purchased a ticket from a third-party platform that wasn't transferred correctly. You may not be using the latest version of iOS and the Ticketmaster app. Your phone may not support the latest iOS which is required to add tickets to your wallet.
You may have purchased a ticket from a third-party platform that wasn't transferred correctly. You may not be using the latest version of iOS and the Ticketmaster app. Your phone may not support the latest iOS which is required to add tickets to your wallet.
If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.
Contact your card issuer to see if they support Apple Pay. Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region.
When you do something like purchase a ticket, you often have the option to add it to Apple Wallet. Open the app, email, message, notification, or other communication that contains your pass. Tap Add to Apple Wallet.
If you're unable to add the tickets to your wallet, it may be for one of the reasons below: Your order's delivery method is Will Call or Print-at-Home.You purchased tickets over the phone with a sales representative.You've exchanged your tickets.
How do I add my ticket to Google Wallet? In your Ticketmaster account, tap on My Events to locate your order. Tap your order to view tickets. Tap the Save to Google Wallet button.
This could be because some airports do not accept mobile boarding passes, or it may be unavailable for a number of other reasons, technical or otherwise. If this is the case, please collect your boarding pass at the airport. You can see which airports accept mobile boarding passes on our accepted boarding passes page.
If you have a barcode pass: Double-click the side button, scroll to your pass, then present the barcode to the scanner. You can also open the Wallet app on your Apple Watch, select the pass, then scan it.
Make sure that your Google Wallet app is up to date. Learn how to update apps on Android. Make sure your Android version is 7.0 or above. Make sure that Google Play Services are up to date.
You can also contact support directly with questions by calling 877-255-5923. If you close your Apple Card account, information about your Apple Card account will remain in Wallet until you remove Apple Card from the Wallet app.
If you're unable to add the tickets to your wallet, it may be for one of the reasons below: Your order's delivery method is Will Call or Print-at-Home.You purchased tickets over the phone with a sales representative.You've exchanged your tickets.
Why can't I access my mobile tickets yet? For some events, your mobile barcodes may have a delivery delay as an added security feature. Visit our FAQ What is a delivery delay? for more information. If you haven't received your tickets or can't see a ticket barcode two days before the event, contact Fan Support.
Introduction: My name is Lidia Grady, I am a thankful, fine, glamorous, lucky, lively, pleasant, shiny person who loves writing and wants to share my knowledge and understanding with you.
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