My OneDrive says it's full (2024)

Why is my OneDrive full?

Your OneDrivemight befullbecause:

  • You have exceeded the storage quota for your account. Learn more.

  • If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email. Check yourOutboxor your mailboxstorageto see what's taking up space.Learn more.

  • A folder shared with you has made your own account over storage.Readhow toremove shared folders from your OneDrive.

  • Your OneDrive storagequota changed when asubscription expired or renewal has failed.Check your Microsoft account.

  • Your OneDrive storagequota changed when your 100GB Samsung bonus or otherpromotion has expired. This wasfor a fixed periodof time and cannot be renewed.

How do I get back under my storage quota?

You'll need to delete some files or buy more storage.Your files will be read-only, but you can download or delete files to get back under your storage limit.
Sign in

  1. ViewManage your OneDrive storageto empty your Recycle bin and see what's taking up space.

  2. View Upgradesto see what plans and offers are available to you.

    Tips:

    • Microsoft 365 Family or Personalsubscribers can add up to 1TB of additional file storage to the 1TB already included with your Microsoft 365subscription.Learn more.

    • After purchasing additional OneDrive storage, it can take up to 24 hours for your new quota to show.If your quota hasn’t updated after 48 hours,contact support.

    • ReadHow to reduce your cloud storagefor more tips on how to clean up your email, remove files and reduce your storage.

What happens if you exceed your OneDrive storagequota?

If you exceed your OneDrive storagequota:

  • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remainbut will be read-only.

After 6 months of exceeding your OneDrive storagequota:

  • YourOneDrivefiles may be deleted and once deleted, files are non-recoverable.

What's included in OneDrive storage?

Your OneDrive storage quota applies to your personal Microsoft account and includes:

  • OneDrivefiles and photos, for example:

    • Personal files you store, upload and sync from your computer or mobile device, such as Office documents, mobile camera roll, screenshots and other files and photos which have been saved to your OneDrive, including Desktop, Documents and Pictures folders.

  • Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How toremove shared folders from your OneDrive

How does Microsoft storage work?

Need more help?

My OneDrive says it's full (1)

Contact Support
For help with your Microsoft account andsubscriptions, visit.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, selectContact Supportto be routed to the best support option.

My OneDrive says it's full (2)

Admins
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contactMicrosoft 365 for business support.

Why is my OneDrive full?

Your OneDrivemight befullbecause:

  • You have exceeded the storage quota for your account.

  • Your organization has exceeded its total pooled storage limit. Learn more.

  • A folder shared with you has made your own account over storage.Readhow toremove shared folders from your OneDrive.

How do I get back under my storage quota?

You'll need to delete some files or buy more storage. Your files will be read-only, but you can download or delete files to get back under your storage limit.
Sign in

  1. Select the Storage used link in the lower left corner of the screen.

    Tip:Click the expand menu My OneDrive says it's full (3)if you're using a mobile device.

  2. Viewthe largest files in your OneDrive

  3. Delete files you don't need, or select the Empty your recycle bin link.

What happens if you exceed your OneDrive storagequota?

If you exceed your OneDrive storagequota:

  • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remainbut will be read-only.

What's included in OneDrive storage?

Your OneDrive storage quota includes:

  • OneDrive files and folders.

  • Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How to remove shared folders from your OneDrive

My OneDrive says it's full (2024)

FAQs

My OneDrive says it's full? ›

How do I get back under my storage quota? You'll need to delete some files or buy more storage. Your files will be read-only, but you can download or delete files to get back under your storage limit. Select the Storage used link in the lower left corner of the screen.

How do I free up space from OneDrive? ›

One of the fastest ways to free up OneDrive space is to remove large files you don't need. Find these files by opening your OneDrive folder and sorting by size. Oust some old files. If you want to see which files you use least, sort your OneDrive folder by Date modified in ascending order.

Why is my OneDrive storage full after deleting everything? ›

It's possible that you may have deleted files from your computer but they are still present in your OneDrive Recycle bin, which is taking up space. You can empty the Recycle bin by following step 4 above.

Why is OneDrive free up space not working? ›

OneDrive may not offer the option to free up space due to insufficient files or outdated software. Ensure files are synced, update the OneDrive app, and check for available storage. If the issue persists, contact Microsoft support for assistance.

How do I clear my OneDrive cloud storage? ›

Open OneDrive web in your browser and log in.
  1. On the My files screen, select certain files and folders by mousing over each item and ticking the circled checkbox, and clicking Delete. ...
  2. Go to OneDrive Recycle Bin. ...
  3. Or, select certain deleted files and folders and click Delete > Delete to permanently remove them.

Do I really need OneDrive? ›

Whether to use OneDrive or not is up to you. If you don't mind Microsoft looking at your files and having enough storage space on your computer, then go ahead and use it. But if you're concerned about privacy or don't want to risk losing your files, then it's best to avoid it.

How do I clear my OneDrive cache and data? ›

The best way to reset the app it to uninstall and reinstall it.
  1. Open Settings.
  2. Select Applications.
  3. Tap Manage Applications.
  4. Find and tap OneDrive.
  5. Tap Force Stop and then tap Clear data and Clear cache.
  6. Once completed, uninstall the app.
  7. Reinstall the app from Google Play.

What happens if you delete OneDrive? ›

You won't lose files or data by uninstalling OneDrive from your computer. You can always access your files by signing in to OneDrive.com. Select the Start button, type Programs in the search box, and then select Add or remove programs in the list of results.

Does quitting OneDrive delete files? ›

Unlinking OneDrive from your computer , this action will not lose your data, your local folders are just disconnected from the cloud. But if your data is particularly important, it is worth backing it up from local OneDrive folder (C:\Users<user name>\OneDrive) before unlinking, just in case.

How do I free up OneDrive without deleting files? ›

In the OneDrive app, go to Settings > Account. There, click the Choose folders button. Then, uncheck the folders that you want to remove from your computer and click OK. Using Selective Sync is just one of the tips that will help you get the most out of OneDrive.

How do I stop OneDrive from syncing? ›

Stop syncing everything

Right-click (or CTRL-click in Mac) the OneDrive icon on the taskbar. Select Pause syncing then select Quit OneDrive.

Does deleting from OneDrive delete from computer? ›

3 Ways to Delete Files from OneDrive But Not Computer. OneDrive uses two-way sync to sync files between OneDrive and the devices, so if you delete files from OneDrive, these files will be also deleted on the connected devices, like Windows computer, Mac, Android, iPhone/iPad, etc.

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