These are charges that a customer incurs depending on the amount of transaction and the transaction type i.e. sending or withdrawing.
Below are M-PESA Tariffs.
TRANSACTION RANGE (KSHS) | TRANSACTION TYPE AND CUSTOMER CHARGES (KSHS) | |||
MIN | MAX | TRANSFER TO M-PESA USERS, POCHI LA BIASHARA AND BUSINESS TILL TO CUSTOMER | TRANSFER TO OTHER REGISTERED MOBILE MONEY USERS | WITHDRAWAL FROM M-PESA AGENT |
1 | 49 | Free | Free | N/A |
50 | 100 | Free | Free | 11 |
101 | 500 | 7 | 7 | 29 |
501 | 1,000 | 13 | 13 | 29 |
1,001 | 1,500 | 23 | 23 | 29 |
1,501 | 2,500 | 33 | 33 | 29 |
2,501 | 3,500 | 53 | 53 | 52 |
3,501 | 5,000 | 57 | 57 | 69 |
5,001 | 7,500 | 78 | 78 | 87 |
7,501 | 10,000 | 90 | 90 | 115 |
10,001 | 15,000 | 100 | 100 | 167 |
15,001 | 20,000 | 105 | 105 | 185 |
20,001 | 35,000 | 108 | 108 | 197 |
35,001 | 50,000 | 108 | 108 | 278 |
50,001 | 250,000 | 108 | 108 | 309 |
ATM Withdrawal Tariff | ||
Min | Max | Kshs |
200 | 2500 | 35 |
2501 | 5000 | 69 |
5001 | 10000 | 115 |
10001 | 35000 | 203 |
OTHER TRANSACTIONS | KSHS |
All Deposits | FREE |
M-PESA Registration | FREE |
Buying Airtime through M-PESA | FREE |
M-PESA Balance Enquiry | FREE |
Change M-PESA PIN | FREE |
Note:
- Maximum Account Balance is Kshs.500,000
- Maximum daily transaction value is Kshs.500,000
- Maximum amount per transaction is Kshs.250,000
- You cannot withdraw less than KShs. 50 at an M-PESA agent outlet.
- To initiate M-PESA Self Reversal, send the transaction confirmation to 456.
- You cannot deposit money directly into another M-PESA customerʼs account at an agent outlet.
- For registration at Agent outlets, only Kenyan Passports and National IDs are valid. Foreign Passports, Military IDs and Foreigner Certificates can only be
registered at Safaricom Shops and Care Desks. - For deposits and withdrawals, the valid documentation are Kenyan Passports, National IDs, Foreign Passports, Military IDs and Foreigner Certificates.
- For inquiries, complaints, feedback, or further support, reach out to our customer support line by dialling 100 for PrePay customers or 200 for PostPay
customers and *234# for self-service. Send us an email at:This email address is being protected from spambots. You need JavaScript enabled to view it. or chat us on social media - Facebook: @SafaricomPLC,
Twitter: @SafaricomPLC/@Safaricom_Care, or Zuri on WhatsApp to 0722 000100.
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