Lost all authenticator codes - Microsoft Q&A (2024)

2023-01-30T14:27:23.38+00:00

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1. 

   Anonymous

   2023-01-30T14:28:50.4633333+00:00

   You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

   You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

   https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

   See Also

   Twilio Help Center

   --please don't forget to upvote and Accept as answer if the reply is helpful--

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   2. 

      Anonymous

      2023-02-01T13:49:25.7166667+00:00

      Just checking if there's any progress or updates?

      --please don't forget to upvote and Accept as answer if the reply is helpful--

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2. 

   JimmySalian-2011 42,166Reputation points

   2023-01-30T14:33:28.2666667+00:00

   Hi,

   There is no way to get the codes back unless you setup the backup and restore with new phone before it was setup on the new phone. So on old phone you need to setup backup and restore on the new phone, if not you will have setup the apps with new auth codes.

   Hope this helps.

   JS

   ==

   Please Accept the answer if the information helped you. This will help us and others in the community as well.

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