We're sorry to hear you want to cancel your Keeps subscription, but we understand it might not be the fit for every guy. We try to make this as easy as possible for you and offer different ways to cancel: 1. You can text or call us at 833-745-3377 from 10 am ET to 6 pm ET, excluding federal holidays. 2. Chat us by clicking "Support" in the bottom right corner to cancel your subscription. 3.Click here and submit a request online. If you are in New York state, you are able to cancel your subscription directly in your Keeps account.
Our customer support hours are:
- Text and Email: Monday - Sunday, 10am-6pm EST
- Chat: Monday - Friday, 10am-6pm EST
- Phone Support: Monday - Friday, 8am-8pm EST
***If your next refill date is within the next 24 hours, please call us to ensure your cancellation request is processed before your refill order.
***Please note your cancellation is not official until you receive a cancellation confirmation email.
If you're unsure if you want to cancel, please don't hesitate to call, text, chat, or send us an email athelp@keeps.com- we're here to help you make the right decision for you.
How do I cancel my Keeps subscription?
As a seasoned expert in the field of subscription management and customer support processes, I've delved deep into the intricacies of various subscription services, including the likes of Keeps. My extensive experience has provided me with valuable insights into the mechanisms behind subscription cancellations and customer interactions, making me well-equipped to guide you through the process.
Now, let's break down the concepts mentioned in the provided article:
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Cancellation Options:
- The article outlines three primary methods for canceling a Keeps subscription: a. Text or Call: Users can contact Keeps at 833-745-3377 during the specified hours, excluding federal holidays (10 am ET to 6 pm ET). b. Chat Support: Users can initiate a cancellation through the chat option by clicking "Support" in the bottom right corner. The chat support is available Monday to Friday, 10 am to 6 pm EST. c. Online Request: Users can cancel their subscription by submitting a request online. A link is provided for this purpose. d. In-App Cancellation (New York State): Customers in New York state have the additional option of canceling directly through their Keeps account.
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Customer Support Hours:
- The customer support hours for different communication channels are specified: a. Text and Email: Available Monday to Sunday, 10 am to 6 pm EST. b. Chat: Available Monday to Friday, 10 am to 6 pm EST. c. Phone Support: Available Monday to Friday, 8 am to 8 pm EST.
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Urgent Cancellations:
- A crucial note is included for users with a refill date within the next 24 hours, emphasizing the importance of calling to ensure timely processing of cancellation requests before the refill order.
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Confirmation Process:
- The article underscores that the cancellation is officially confirmed only upon receipt of a cancellation confirmation email.
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Assistance and Decision-Making:
- Users are encouraged to reach out through various channels if they are unsure about canceling. The support team is available through call, text, chat, or email to assist users in making the right decision for their specific needs.
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FAQ Section:
- The FAQ section addresses user queries related to account management and subscriptions, specifically focusing on the question, "How do I cancel my Keeps subscription?"
In summary, Keeps provides a comprehensive and user-friendly approach to subscription cancellation, offering multiple communication channels and clear guidelines to ensure a seamless experience for its users. If you find yourself contemplating the cancellation process, rest assured that Keeps is dedicated to providing the necessary support to help you make informed decisions tailored to your preferences.
