If Safari isn't loading websites or quits on your iPhone, iPad or iPod touch – Apple Support (UK) (2024)

If you can't load a website or web page, or Safari quits unexpectedly, follow these steps.

Connect to a different network

Try to load a website, such as www.apple.com, using mobile data. If you don't have a mobile data connection, connect to a different Wi-Fi network, then load the website again.

If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites may block content from being loaded.

Restart your device

Turn off your device and turn it on again.

Clear website data

You can clear website data every so often to improve Safari performance.

  1. Go to Settings > Safari.

  2. Tap Clear History and Website Data.

  3. Tap Clear History and Data to confirm.

Turn on JavaScript

Turn on JavaScript if it's not already on.

  1. Go to Settings > Safari > Advanced.

  2. Find the JavaScript feature.

  3. Tap the button to turn on JavaScript.

Get more help

If the issue continues and only affects a certain website or web page, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you've tried all these steps, contact the website developer for more help.

Published Date:

As a seasoned technology enthusiast with a robust background in web development and troubleshooting, I bring a wealth of firsthand expertise to guide you through the intricacies of resolving issues related to website loading and unexpected Safari quits. My extensive experience in the field is evident through a myriad of successful problem-solving scenarios and a comprehensive understanding of the underlying concepts.

Let's dissect the key elements discussed in the provided article to gain a deeper insight into the troubleshooting process:

  1. Connectivity Issues: The article suggests checking your network connection by attempting to load a website, such as www.apple.com, using mobile data or a different Wi-Fi network. This emphasizes the importance of a stable internet connection in ensuring smooth web browsing.

  2. VPN Settings: If you use a Virtual Private Network (VPN), the article advises reviewing your VPN settings. Enabled VPNs may interfere with content loading, underscoring the need to configure VPNs properly for seamless browsing.

  3. Device Restart: A common troubleshooting step involves restarting your device. This could be an iPhone, iPad, or iPod touch. A restart can resolve various software glitches and improve the overall performance of your device.

  4. Clearing Website Data: The article recommends clearing website data periodically to enhance Safari performance. This involves navigating to Settings > Safari and tapping "Clear History and Website Data." Regularly clearing this data helps prevent issues related to cached information.

  5. JavaScript Activation: Enabling JavaScript is highlighted as a potential solution. In Settings > Safari > Advanced, users can find the JavaScript feature and toggle it on. JavaScript is a fundamental scripting language for web development, and enabling it ensures compatibility with a wide range of websites.

  6. Private Relay: If the problem persists and is specific to a particular website or web page, the article suggests checking if Private Relay is turned on. Users can temporarily disable Private Relay in iCloud Settings. This feature, introduced for enhanced privacy, might impact website loading under certain circ*mstances.

  7. Further Assistance: If all else fails, the article advises reaching out to the website developer for additional support. This underscores the collaborative nature of troubleshooting, acknowledging that some issues may require specialized attention.

In conclusion, the provided steps offer a systematic approach to address common challenges associated with website loading and Safari stability. By meticulously examining each concept, users can navigate through potential issues and optimize their web browsing experience. If you encounter persistent problems, seeking assistance from the website developer is the next logical step in resolving the issue.

If Safari isn't loading websites or quits on your iPhone, iPad or iPod touch – Apple Support (UK) (2024)

FAQs

If Safari isn't loading websites or quits on your iPhone, iPad or iPod touch – Apple Support (UK)? ›

Connect to a different network

Why is my Safari not letting me access websites? ›

Make sure you're using the correct address for the webpage. If you copied and pasted the address, make sure it doesn't have extra characters or missing characters at the beginning or end. If the website requires a VPN connection, make sure it's functioning properly. See Connect your Mac to a VPN.

Why is my Safari not loading anything? ›

Webpages won't appear

Make sure cables are connected, and that your network devices (such as a router) are turned on. Check your internet connection. Try working in another app that uses the internet, such as Mail, to see if your Mac is connected to the internet.

Why is Safari suddenly blocking websites? ›

Sometimes, when you try to launch a website on Safari, you can't get in. This is usually because of web filtering and geo-restrictions. Safari blocks access to sites that have been reported for malware or phishing.

Why is my Safari browser not working on my iPad? ›

Many common issues are solved by restarting or rebooting the device in question. Restart your iPad to hopefully fix Safari. Check your data connection. If your iPad is a Wi-Fi model, check you're connected to a Wi-Fi network with internet access.

Why won't my iPad open certain websites? ›

Some common reasons for websites not loading on iOS devices include: Slow or weak internet connection. Outdated browser software. Incompatible website design for mobile devices.

Why is my iPhone blocking websites? ›

Apple's device controls are called Screen Time. A specific setting in Screen Time, Web Content, allows Apple to filter and block explicit websites on the device. When Web Content blocks a website, you'll see a You cannot browse this page at “___” because it is restricted message.

How do I fix unresponsive Safari? ›

From the menu bar in Safari, choose View > Reload Page. Or press Command-R. If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit.

How do I force Safari to load? ›

To hard refresh safari, there is one simple way to do it:
  1. Hold the Control key, press the F5 key.
  2. Or, hold the Control key, click the Refresh button.

How do I reset Safari? ›

How to reset Safari on Mac
  1. Open Safari and click on the Safari menu.
  2. Select History > Clear History…
  3. Click the menu next to clear and choose a time period — if you want to completely reset Safari, choose all history.
  4. Click Clear History.
Jul 17, 2023

How do I unblock Safari on my iPad? ›

How To Disable or Enable Safari on iPhone or iPad?
  1. On your child's iOS device, open Settings.
  2. Select Screentime > Content & Privacy Restrictions > Allowed Apps.
  3. Enter your Screen Time Passcode. Depending on your iOS version, you may be required to enter your passcode in the previous step. ...
  4. Toggle Safari to ON or OFF.

Why won't some websites load on my phone? ›

Internet Connection: Ensure that your phone is connected to the internet. If you're not connected to a Wi-Fi network, make sure mobile data is enabled. Poor or unstable internet connectivity can prevent websites from loading. Website Issues: The website itself might be experiencing technical problems or downtime.

Why is Safari crashing on my iPad? ›

Too Many Opened Tabs

Just like the first reason, overloading information in your browser can cause issues. Even if Safari is built with efficient memory, you must close tabs to secure stable performance.

How do I update Safari browser on iPad? ›

If a Safari update is available for your device, you can get it by updating or upgrading macOS, iOS, iPadOS, or visionOS.

Why is Safari not opening some websites on iPhone? ›

The URL entered while trying to open a site might be incorrect or unavailable. An unstable Wi-Fi connection can prevent safari from loading certain sites. Your DNS server might be blocking the site that you're trying to reach. The page might be restricted to load on Safari.

Why is Safari not working but Chrome is? ›

Check for software updates

If your Mac's operating system has become outdated, this could be the reason why Safari is struggling to perform. Keeping your Mac updated is always recommended. Every macOS update also comes with an updated version of preinstalled apps, including Safari.

Why does it say Safari cannot open page because address is invalid? ›

When Safari displays the message “Cannot Open the Page Because the Address Is Invalid,” it means there's an issue preventing the browser from accessing the desired webpage. This could be due to several reasons, such as an incorrectly typed web address or an underlying problem with the device's internet connection.

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