Please note that from 1 April 2023, you won't be able to collect cash sent to you using our app, online banking or *120*3279# at any Game, Makro or Builders Warehouse branches.
How to send cash using our app
- Tap Transact
- Tap Send cash and enter your Remote PIN
- Tap the button to send cash
- Choose "From" account
- Enter the amount you want to send
- Create a 4-digit secret code (this will be used to collect the cash)
- Tap Next
- Read theterms and conditions, tick the boxes and tap Accept
- Tap Yes to confirm the transaction
- You'll receive an SMS with the reference number – send it to the recipient
- Send the secret code to the recipient in a separate message
How to send cash using Internet banking
- Sign in on Internet banking
- Go to the payments menu
- Select Send Cash
- Click Continue to send cash
- Select ‘From’ account
- Enter the amount to be sent
- Create the 4-digit secret code
- Click Send the Cash
- Open the Capitec app and approve the authorisation message
How to view your send cash history using Internet banking
- Sign in on Internet banking
- Go to the payments menu
- Select Send Cash
- Click View my Send Cash history
How to update the secret code for unredeemed vouchers
- Sign in on Internet banking
- Go to the payments menu
- Select Send Cash
- Click View my Send Cash history
- Select the unredeemed voucher
- Click Update secret code
- Enter a new 4-digit secret code
- Click Continue to Update secret code
- Open the Capitec Bank app and approve the authorisation message
How to send cash using USSD
- Dial *120*3279# and reply 9
- Accept theterms and conditions
- Reply 1
- Choose "From" account
- Enter the amount you want to send
- Create a 4-digit secret code (this will be used to collect the cash)
- Enter your Mobile Banking PIN
The reference number
- The reference number for the cash sent will be SMSed to your registered cellphone number
- Send the SMS to the recipient, who needs the reference number to collect the cash
- Remember to send the secret code in a separate message, as it will not appear in the SMS
How much does it cost?
- To send R40 – R1 000: R9.50 on our app, online banking or *120*3279#
- To send R1 010 – R3 000: R16 on our app or online banking
- Collecting the cash is free at Shoprite, Checkers, Usave, Pick n Pay and Capitec ATMs
*120*3279#
- You can send up to R1 000 per transaction
- The daily limit is R1 000 and you can send up to R24 990 cash per month
App and Internet banking
- You can send up to R3 000 per transaction
- The daily limit is R5 000 and you can send up to R24 990 cash per month
What you need to collect your cash
- The reference number (this is sent by SMS to the sender)
- The 4-digit secret code
How to collect your cash
- Visit any Pick n Pay, Boxer, Checkers, Usave, Shoprite or Capitec ATM near you
- When collecting in one of the partner stores, tell the teller that you have a cash transfer from a Capitec client
- The teller will then ask for the reference number
- You’ll be asked for the secret code (some retailers may ask you to confirm your name, surname, and cellphone number)
- Once validated, the cash will be paid to you instantly
What if you can't get your cash?
If, for any reason the cash payout cannot be completed, contact our Client Care Centre on 0860 10 20 43.
