Memos, Tags, and Messages are additional address features needed for identifying the transaction recipient of a wallet address. For some tokens such as EOS, XRP, XLM, and XYM, the deposit address for all KuCoin users is the same. The Memo, Tag, and Message are required for the platform to identify which account the transaction should be credited to. If you forgot or fill in the wrong Memo when making a deposit to KuCoin, the funds will not arrive in your account
For now, ATOM/XRP/LUNA/XLM/USTC/RUNE/XDB/ORAI/KAVA/AKT/LUNC/TIA/INJ tokens are supported via self-service. You can try to retrieve it via self-service token recovery. You can visit the details in the article How do I apply to recover a deposit if the memo/tag is not filled or wrong?
For other tokens, please follow the steps in this article to resolve the issue.
Step 1. Gather the following information.
(1) Your KuCoin UID and registered email address or phone number.
(2) The name and the amount of the token you deposited.
(3) The TXID of the transaction.
(4) The screenshot of the transfer record from the withdrawal platform.
- Ensure that the TXID, token type, amount, and address are shown on the screenshot.
- If you deposited from a private wallet such as MEW, provide a screenshot of your account address.
- Reference: Watch the YouTube video below for a step-by-step guide on how to provide the correct screenshot.
Step 2. Submit a request to the KuCoin Support team and provide the information collected.
Please be patient, as we will reply to you by email once there is an update.
To solve the issue as soon as possible, please avoid repetitive submissions of the same problem.
We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.
Happy trading on KuCoin!
FAQs
If you forgot or fill in the wrong Memo when making a deposit to KuCoin, the funds will not arrive in your account. In this case, you can try to retrieve it via self-service token recovery.
What if I forgot to add memo for KuCoin? ›
If you forgot or fill in the wrong Memo when making a deposit to KuCoin, the funds will not arrive in your account. In this case, you can try to retrieve it via self-service token recovery.
How to recover XLM without memo? ›
If this tag is not included in the transaction, your funds may be lost. If you accidentally send funds without a destination tag/memo, we can try to recover them if you provide us with the following information: Destination address and amount of crypto sent.
How to recover crypto transferred to the wrong network on KuCoin? ›
➡️ Log in to your KuCoin account. Proceed to our Help Center, and select "Didn't Receive Crypto Deposits". ➡️ You will need to provide the following information: Deposit Network: Select the blockchain network which was used for the transfer.
Do I need a memo to transfer XRP? ›
I am sending XRP/XLM from my Ledger wallet to an exchange
Therefore, they need a memo tag to determine to which account they should credit the received funds. It is critical to add a memo when sending your funds from your Ledger wallet to a crypto exchange if you want the exchange to credit your funds correctly.
What happens if you send ATOM without memo? ›
Failure to include a destination tag/memo when sending ATOM to a centralized address will lead to irreversible loss of funds.
What happens if you send crypto with wrong memo? ›
Both an address and a tag/memo are required to receive cryptocurrency. If you send funds without a tag/memo or with an incorrect Tag/Memo, your funds cannot be credited to your account.
What happens if I forgot the memo with Stellar? ›
If you are sending (depositing) lumens to an exchange, forgetting the memo will generally lead to your exchange account not being credited with lumens. If this happens, it's important that you contact the exchange you sent lumens to — SDF cannot help you recover your lumens.
What if I didn't include a memo with my Stellar transaction? ›
An XLM deposit made without a memo will result in your funds not being matched with your account. Please be advised that you need to include a memo when sending XLM to your Blockchain.com Exchange account. However, you don't need to include a memo when sending STX to your Blockchain.com Exchange Account.
Why is my KuCoin deposit not showing up? ›
Deposit does not arrive due to an insufficient number of confirmations. Transactions on the blockchain must be confirmed by the nodes to be successful. The number of confirmations varies depending on the coin and network. You can check the amount of confirmations required on the KuCoin deposit page.
Contact the Recipient
If the funds were sent to an address that is under the control of another person, it may be possible to recover them by contacting the recipient. It's important to provide as much information as possible, including the transaction hash, the amount sent, and the date and time of the transaction.
How do I recover my crypto transfer? ›
Steps to recover lost assets
- Go to the Asset recovery page. ...
- On the Let's find the transaction screen, select the transaction network, then enter the transaction hash ID and the crypto address you received the unsupported asset on, then select Continue.
- Once the transaction is found, select Continue.
Once confirmed, the transaction is permanently recorded on the blockchain, and altering or reversing it becomes impossible. Given the irreversible nature of cryptocurrency transactions, it is crucial to exercise caution and double-check all transaction details before hitting the send button.
How do I withdraw from XRP without tag? ›
Withdrawing XRP from your Cryptopay account
XRP transactions without a destination tag will not be executed. If you're sure that there's no destination tag required, you can put “0” in the destination tag field. You can inquire about it with the support team of the wallet you wish to send XRP to.
Do I need a tag for XRP transfer to wallet? ›
When sending funds to an XRP exchange address, make sure you use the destination tag provided by the exchange. BitPay wallets and personal wallets in general do not use tags. If you send funds to an individual wallet, you likely do not need to include a destination tag.
How do I find my XRP destination tag? ›
A destination tag is a value used to discern the holder of the Ripple (XRP) being deposited or withdrawn. Your destination tag can be found by selecting Account Funding, Ripple (XRP), and Deposit.
What happens if I don't verify my KuCoin account? ›
As existing users who haven't completed identity verification will have their account permissions temporarily changed to access to services such as Spot trading sell orders, Futures trading deleveraging, Margin trading deleveraging, KuCoin Earn redemption, ETF redemption, etc.
Is KuCoin KYC mandatory? ›
KuCoin Implements Mandatory KYC for Enhanced Crypto Security
They've announced that users will now have to go through mandatory identity verification, known as Know Your Customer (KYC) procedures. This move highlights how the crypto industry is becoming more focused on following rules.
Can I get my money back from KuCoin? ›
Note that you can only withdraw from your KuCoin Funding Account or Trading Account, so make sure to transfer your funds to the Funding Account or Trading account before attempting withdrawal.
Do I need to report KuCoin? ›
In general, you must pay either capital gains tax or income tax on your cryptocurrency transactions on KuCoin. Income tax: Earned cryptocurrency on KuCoin, such as staking, interest, bonuses, and referral rewards, is typically seen as taxable income from a tax perspective and must be reported in your tax return.
