How to Reset Two-Factor Authentication (2FA) | Binance Support (2024)

To reset your Binance account's Two-Factor Authentication (2FA), you need to submit a video to the Customer Service team to verify your request.

1. What should I include in the video?

1.1 Sit in front of the camera. You need to show your face clearly and hold the information page of your ID document;

Please note that if you cannot speak English, you can copy the English statement below and change the date, the email address, and the 2FA device you want to reset. Then, hold the statement in front of the camera while recording the video, and explain the content in your local language.

1.2 Speak a statement into the camera to verify your identity, such as:

"Today is DD-MM-YYYY, I'm applying to reset the Google/SMS/Email security verification (2FA) for my account. I confirm that it is my activity, and I am contacting Binance customer service to reset Google/SMS/Email security verification for my Binance account XXXXX@XXXXX.com."

1.3 Submit the video along with the picture of your ID card/driver’s license/passport you showed in the video. Please do not put watermarks on your videos and do not edit your videos.

Please note that you should include:

  • Today's date;
  • Your request (to reset your 2FA);
  • A clear confirmation that you authorize this activity;
  • A statement of your purpose;
  • Your Binance account email address.

For more information, please refer to this tutorial:

2. Answer security questions (optional)

Some users might need to answer security questions about:

  • Account registration date
  • Account registration IP

If you are able to provide the above information at the same time, it can help us confirm your identity and speed up the review process. You can find it in the registration email with the subject line “[Binance] Confirm your Registration From XXX (IP address) - XXX (date)”.

Please copy the information and send it to our Customer Service team.

How to Reset Two-Factor Authentication (2FA) | Binance Support (1)
How to Reset Two-Factor Authentication (2FA) | Binance Support (2024)

FAQs

How to Reset Two-Factor Authentication (2FA) | Binance Support? ›

Just use your authentication key (open your authentication application app for 2FA on your phone/device and manually enter the 2FA 16-character authentication/recovery key or scan the QR code you saved when enabling 2FA) to reinstall the 2FA codes in your authentication application and regain access to your account.

How do I reset my two-factor authentication 2FA? ›

Using a two-factor authentication recovery code
  1. Type your username and password to prompt authentication. ...
  2. Under "Having problems?", click Use a recovery code or request a reset.
  3. Type one of your recovery codes, then click Verify.

How can I recover my 2FA backup code? ›

Just use your authentication key (open your authentication application app for 2FA on your phone/device and manually enter the 2FA 16-character authentication/recovery key or scan the QR code you saved when enabling 2FA) to reinstall the 2FA codes in your authentication application and regain access to your account.

How do I reset my 2FA to my new phone? ›

Set up or restore Google Authenticator on a new phone
  1. Download Google Authenticator from the Google Play store and install it on your phone.
  2. In your Google account settings, go to the 2 step verification section and select the Authenticator app.
  3. Click the + Set up authenticator button and a QR code will pop up.
Nov 11, 2022

What to do if 2FA is not working? ›

Google Authenticator app
  1. In your device, please reset your device's time setting by going to Settings > General > Date & Time, and enable Set Automatically.
  2. If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting.

How long does it take to reset 2FA? ›

A 2FA reset takes a minimum of 48-72 hours to ensure there is ample time to protect your account from bad actors if login information is compromised.

Can two-factor authentication be removed? ›

Manage your Google Account.

At the top, tap Security. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in. Tap Turn off.

How to login to Instagram if I lost my phone with two-factor authentication? ›

Note: After you've turned on two-factor authentication, you'll be able to see login requests and remove trusted devices. If you lose access to your phone or email address and are unable to get login codes, you can use a backup code to log in.

How do I enable 2FA if I already have it? ›

How do I enable 2FA?
  1. Go to the ACCOUNT page.
  2. Click the PASSWORD & SECURITY tab.
  3. Under the 'TWO-FACTOR AUTHENTICATION' header, click the 2FA option you want to enable: THIRD-PARTY AUTHENTICATOR APP: Use an Authenticator App as your Two-Factor Authentication (2FA). ...
  4. Verify that 2FA is enabled.

How do I turn off 2 step verification without signing in? ›

First off, go to Settings and Privacy > Settings > Security and Login > Two-factor authentication on your browser-based Facebook account. You'll find a list of your authorized devices where you won't need to use a login code.

What is 2FA bypass code? ›

2FA bypass attacks are cyberattacks intended for account takeover when hackers have already accessed the credentials of a particular account, and they bypass the second layer of authentication in several ways. This post covers how businesses can shield themselves from the growing number of such threats.

Where are 2FA backup codes stored? ›

The very best place to store your 2FA recovery codes is on a piece of paper you keep hidden in your home. At the bare minimum, this is what most people should be doing. This hiding spot could be a safe, a book, under the mattress, or wherever you consider a safe spot in your home.

What happens if you lose your number and you have 2FA? ›

If your device with 2FA (two factor authentication) is lost, broken, or stolen, you should and most likely have to change your passwords, set up 2FA again, and get new verification codes.

What happens if you delete 2FA? ›

Your 2FA secured account tokens can be deleted from Authy at any time. Once marked for deletion, a token will be completely removed from Authy in 48 hours. Users can undelete or recover this token before the 48 hours have elapsed, but afterwards it will be gone for good.

Is two-factor authentication permanent? ›

Remember that once you turn off two-factor authentication on your Mac, you will be able to turn it on again. But if you activate two-factor authentication again, then it will be permanently installed on all of your Mac devices and cannot be disabled.

Does two-factor authentication expire? ›

If you used an authentication app:

Codes generated by Google Authenticator disappear after 30 seconds and expire at 60 seconds. After a code expires, you can't use it to log in.

Is 2FA permanent? ›

WARNING: This is a permanent and irreversible action. Users have to reactivate 2FA from scratch if they want to use it again.

How do I recover my 8 digit backup code on Instagram? ›

To get a list of backup codes for your account:
  1. Tap your profile picture in the bottom right to go to your profile.
  2. Tap at the top.
  3. Tap Privacy and Security.
  4. Scroll down to Two-Factor Authentication, then tap Edit Two-Factor Authentication Setting.
  5. Tap Get Backup Codes.

How do I get my IG account back? ›

If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.

How do I contact Instagram directly? ›

You can contact Instagram support by phone at 1-650-543-4800 or via Instagram's online Help Center.

How can I receive my two-factor authentication code if I can t get into my Facebook account? ›

  1. Tap. in the top right of Facebook.
  2. Scroll to the bottom and tap Settings & Privacy, then tap Settings.
  3. Tap Password and security, then tap Use two-factor authentication.
  4. You may need to re-enter your password.
  5. Tap Recovery codes, then tap Get new codes or Show codes.

How do I verify my Google account without my old phone? ›

Using 2-Step Authentication Without Your Phone
  1. Go to the sign-in page and attempt to log in.
  2. Click Try another way to sign in or tap More options.
  3. Click or tap Get a verification code.
  4. Follow the on-screen instructions to log in using the code sent to the backup phone.

How do I verify my Samsung account if I changed my phone number? ›

Tap Two-step verification and log in to your account using your credentials. Tap Text message. You can now tap Add, and enter a new phone number. Tap Send code.

How do you bypass Google couldn t verify that this account belongs to you? ›

If you don't get the option to verify it's you, you can:
  1. Add 2-Step Verification to your account and wait at least 7 days. ...
  2. Add a recovery phone number to your Google Account and wait at least 7 days. ...
  3. Sign into your Google Account on a mobile device through the Google or Gmail app and wait at least 7 days.

How do I verify my Google account if I changed my phone number? ›

At the top, tap Security. Under "Ways we can verify it's you," tap Recovery phone. Follow the steps on the screen to re-add your number. To keep using your number in other Google services, go to those services and re-add it.

How do I call Google to recover my account? ›

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

How to bypass Samsung account 2 step verification? ›

Can I turn off two-step verification? No. To help keep your personal info safe and secure, Samsung now requires two-step verification for all accounts. Two-step verification can no longer be turned off.

How do I log into my Samsung account if I lost my number? ›

As it is missing, it is not possible to receive the authentication code so you can log in with your Samsung account on different Samsung services. To be able to use your Samsung device, please create a new Samsung account and please keep a record of your contact number that is registered.

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