To reset your Binance account's Two-Factor Authentication (2FA), you need to submit a video to the Customer Service team to verify your request.
1. What should I include in the video?
1.1 Sit in front of the camera. You need to show your face clearly and hold the information page of your ID document;
Please note that if you cannot speak English, you can copy the English statement below and change the date, the email address, and the 2FA device you want to reset. Then, hold the statement in front of the camera while recording the video, and explain the content in your local language.
1.2 Speak a statement into the camera to verify your identity, such as:
"Today is DD-MM-YYYY, I'm applying to reset the Google/SMS/Email security verification (2FA) for my account. I confirm that it is my activity, and I am contacting Binance customer service to reset Google/SMS/Email security verification for my Binance account XXXXX@XXXXX.com."
1.3 Submit the video along with the picture of your ID card/driver’s license/passport you showed in the video. Please do not put watermarks on your videos and do not edit your videos.
Please note that you should include:
- Today's date;
- Your request (to reset your 2FA);
- A clear confirmation that you authorize this activity;
- A statement of your purpose;
- Your Binance account email address.
For more information, please refer to this tutorial:
2. Answer security questions (optional)
Some users might need to answer security questions about:
- Account registration date
- Account registration IP
If you are able to provide the above information at the same time, it can help us confirm your identity and speed up the review process. You can find it in the registration email with the subject line “[Binance] Confirm your Registration From XXX (IP address) - XXX (date)”.
Please copy the information and send it to our Customer Service team.
As an expert in digital security and cryptocurrency exchanges, I understand the importance of securing your accounts, especially when dealing with assets on platforms like Binance. The process outlined in the article for resetting Binance account's Two-Factor Authentication (2FA) is a crucial aspect of account security. I have hands-on experience with similar procedures on various platforms and can provide insights to ensure a smooth process.
Firstly, the requirement to submit a video to the Customer Service team for 2FA reset is a robust security measure. This multifaceted approach, combining visual confirmation and verbal authentication, adds an extra layer of assurance. It mitigates the risk of unauthorized access, and the inclusion of personal identification documentation further strengthens the verification process.
Let's break down the key concepts outlined in the article:
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Video Submission Process: 1.1 Visual Verification: Sitting in front of the camera, showing your face clearly, and holding the information page of your ID document is essential. This ensures that the person requesting the 2FA reset is the legitimate account holder.
1.2 Verbal Authentication: The statement spoken into the camera serves as verbal confirmation of the request. Including specific details like the date, the type of 2FA (Google/SMS/Email), and your Binance account email address adds specificity to the verification process.
1.3 Document Submission: Along with the video, submitting a picture of the ID card/driver’s license/passport shown in the video further validates your identity. The prohibition on watermarks and video edits is crucial to maintaining the integrity of the submitted materials.
1.4 Information Inclusion: Ensuring that the video includes today's date, the 2FA reset request, a clear authorization statement, the purpose of the request, and your Binance account email address is vital for a comprehensive verification process.
1.5 Language Flexibility: The provision for users who cannot speak English to provide the necessary information in their local language, while still adhering to the prescribed format, demonstrates Binance's commitment to inclusivity.
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Security Questions (Optional): The article mentions optional security questions that users might need to answer, such as the account registration date and IP. Providing this information, as found in the registration email, can expedite the review process and further confirm the identity of the account holder.
In conclusion, the outlined procedure exhibits a well-thought-out and comprehensive approach to account security, reflecting Binance's commitment to protecting user assets. Following these steps diligently is crucial for a successful and secure 2FA reset.
