How to Reactivate My Account Withdrawal Function If Other People Appeared in My Face Verification Video | Binance Support (2024)
Your account withdrawal function will be suspended if you fail to pass the face verification. For example, there were other people captured during the face verification process. To reactivate your account withdrawal function, you need to submit a video
with all the people that appeared in the face verification to the Customer Service team to verify your request.
The people who happened to be captured in your Binance Account could be your family members, partners, relatives, or close friends.
However, due to security reasons, we're unable to reveal any photos or information that can identify a person.
What should I include in the video?
1. Sit in front of the camera with all the people that appeared in your face verification video. Everyone needs to show their faces clearly and hold up their ID documents;
If you cannot speak English, please ensure that the written statement you are holding is in English, and explain the content in your respective language.
If the related persons cannot record a video together in the same place, you can record a video with them via a video call. Please ensure that everyone appears on the same screen at the same time.
2. Everyone speaks a statement into the camera. You can follow the below samples:
Binance account holder:
"Today is DD-MM-YYYY, I'm applying to withdraw XXXX (e.g., 100 USDT) from my account. I authorize this withdrawal request. I am contacting Binance customer service to enable the withdrawal function of my Binance account XXXXX@XXXXX.com."
Others:
"Today is DD-MM-YYYY, I'm assisting XXX to re-enable the withdrawal function for the Binance account XXXXX@XXXXX.com."
If you’re contacting us to enable other account functions, such as buying NFTs or publishing P2P ads, please use the following example statement in your video:
"Today is DD-MM-YYYY, I'm applying to XXXXX (e.g. buy NFTs, publish P2P ads) from my account. I authorize this request, and I am contacting Binance customer service to enable the XXXXX (e.g. buy NFTs, publish P2P ads) function of my Binance account XXXXX@XXXXX.com."
3. Submit the video with pictures of you and the other people’s ID card/driver’s license/passport shown in the video. Please do not put watermarks on your videos and do not edit your videos.
4. Take a selfie alone and submit it to our team.
Please note that you should include:
Today's date;
The amount and crypto you wish to withdraw;
A clear confirmation that you authorize this withdrawal;
A statement of your purpose;
Your Binance account email address/phone number.
Refer to an example below (We require a video together with the related persons):
As a seasoned cybersecurity analyst with a focus on cryptocurrency platforms, I've delved deep into the intricacies of account security and verification processes across various exchanges, including Binance. My expertise in this domain stems from a combination of professional experience and an avid interest in blockchain technology and digital assets.
In the context of your Binance account withdrawal function being suspended pending face verification, it's crucial to understand the underlying security measures implemented by the platform. Binance, like many other cryptocurrency exchanges, employs stringent verification protocols to safeguard user accounts from unauthorized access and potential fraud.
The requirement for a comprehensive video submission, including all individuals involved in the face verification process, is a testament to Binance's commitment to ensuring the authenticity of withdrawal requests. This multifaceted verification process seeks to mitigate the risk of fraudulent activities, such as unauthorized account access or withdrawal attempts.
Let's break down the key concepts and instructions outlined in the provided article:
Face Verification Process:
Binance utilizes face verification as a security measure.
The suspension of the account withdrawal function indicates a need for additional verification.
Video Submission Requirements:
Users must sit in front of the camera with all individuals present during the face verification.
Everyone must show their faces clearly and hold up their ID documents.
If unable to record together physically, a video call is permissible, ensuring everyone appears on the same screen simultaneously.
Video Content and Statements:
The video must include statements from the Binance account holder and others present during the face verification.
Statements should include the current date, withdrawal amount and crypto, authorization confirmation, purpose of the withdrawal, and the Binance account email address/phone number.
ID Verification:
Pictures of ID cards, driver’s licenses, or passports for all individuals must be shown in the video.
Photos or information that could identify a person cannot be revealed due to security reasons.
Selfie Submission:
A selfie alone must be submitted, including today's date and additional information such as the withdrawal amount, authorization confirmation, purpose of the withdrawal, and the Binance account email address/phone number.
Understanding and adhering to these requirements is crucial for the successful reactivation of the account withdrawal function. It reflects a proactive approach by Binance to enhance user security and prevent potential breaches. Users should follow the guidelines meticulously to ensure a smooth verification process and resume normal account activities.
To reactivate your account withdrawal function, you need to submit a video with all the people that appeared in the face verification to the Customer Service team to verify your request. The people who happened to be captured in your Binance Account could be your family members, partners, relatives, or close friends.
Binance restricts withdrawals for various reasons, including abnormal user profiles, transaction patterns, operating behavior, devices, or environmental factors. For example, Binance may temporarily disable your account's withdrawals if you repeatedly send funds to a blacklisted address.
The message "This function is temporarily suspended because your account did not pass the risk assessment for this activity" means that Binance has identified a potential risk associated with your account and has temporarily suspended the ability to claim rewards.
Your account withdrawal function will be suspended if you fail to pass the face verification. For example, there were other people captured during the face verification process.
If you previously opted to disable your account and would like to reactivate it, you will need to contact us via chat and provide supporting documentation (out of concern for protecting the security of your account) so that we can manually complete the reactivation.
In case your account is under restriction and the system does not display any restriction or option to submit an appeal, please contact Binance Support. 4. Click [Submit appeal] next to the suspended function to file an appeal.
To reactivate your account withdrawal function, you need to submit a video with all the people that appeared in the face verification to the Customer Service team to verify your request. The people who happened to be captured in your Binance Account could be your family members, partners, relatives, or close friends.
Loss of Access: When an account is suspended, the user loses access to the platform or service associated with the account. This can disrupt communication, impede business operations, or limit the user's ability to connect with others.
The basic reasons an account may be suspended varies, below are some obvious reasons. Lodgements of deposits and withdrawals that exceeds the approved threshold set by the state and policies guiding the bank. Using your account to facilitates fraudulent transactions (foreign or domestic transactions.)
The most common reason your account has been suspended is usually malware infection. Unfortunately, thousands and thousands of websites are infected with malware from hackers every day, and yours was probably one of them. In fact, according to Cybint News, a hacker attack occurs every 39 seconds.
No, you cannot use Binance without ID verification. Binance requires all new users to complete identity verification in order to access its products and services. This includes the ability to deposit, trade, and withdraw cryptocurrencies.
Binance requires identity verification for all users. However, there are some exceptions. For example, you can conduct crypto-to-crypto trading without verification. If you want to buy crypto with a credit or debit card, you will need to complete identity verification.
Lighting can make or break your facial verification attempt. If it's too dark or too bright where you are the system might struggle to recognize your features accurately . To increase your chances of success find a well lit area and avoid using flash when capturing your ID or face .
Alternatively, you may contact our customer service agents via Binance Support to update your information. Enter “How to update Identity Verification” on the chat and click on the link [Click here to reset KYC] provided in the Customer Service response.
Binance may lock your account for a variety of reasons, such as suspicious activity, violation of their terms of service, or a request from law enforcement. Once an account is locked, it can be difficult to regain access, as Binance has strict security measures in place to protect users' assets and information.
If you have lost funds due to a scam, hack, or other illegal activity, the first step is to contact Binance support as soon as possible. Binance may be able to help you trace the stolen funds and take steps to recover them.
Maintenance: Binance may temporarily suspend trading of a coin for maintenance or upgrades. Other reasons: Binance may also suspend trading of a coin for other reasons, such as if the coin is no longer supported by Binance or if there is insufficient trading volume.
If network congestion occurs, Binance will temporarily suspend that particular blockchain network to process on-chain transactions efficiently. This also ensures that the gas fee is maintained at a healthy and competitive level.
Log in to your Binance account.Click on the [Wallet] button in the top right corner of the page.Select [Spot].Click on the [Withdraw] button next to the cryptocurrency you want to withdraw.
The Platform does not support non-real-name-verified payment methods. The User's P2P function will be suspended for a minimum of 15 days if a non-real-name-verified payment method has been used.
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