How to Get Money Back that was Stolen from Your Checking or Savings Account | United Way Worldwide (2024)

For more ways to navigate the financial impact of COVID-19, view our Financial Resources page.

If you have lost your debit/ATM card or fear that funds have been stolen from your bank account, follow these steps:

Step 1. Call the bank’s fraud division…now!

  • The sooner you contact the bank the better. Here is the breakdown of how much of the loss you might be responsible for:
  • No transactions occurred yet—no loss of funds
  • Within the first 2 days—loss limit of $50
  • Between 3 and 60 days—loss limit may be up to $500
  • Once you contact the bank or credit union, it usually has 10 days to investigate your claim. It has another 3 days to let you know of the results. They have a total of 45 days to complete the investigation.

Step 2: Complete the bank’s affidavit

The bank/credit union will put your money back into your account after they receive a signed affidavit certifying that the charges in question were not made by you. Return the affidavit through certified mail/return receipt requested so that you have proof of when and that it was delivered.

Step 3: Set up a fraud alert with the three credit reporting agencies

To further insure that the identity thief hasn't stolen more than your bank account information, set up a fraud alert with the three credit reporting agencies (Equifax, Experian, Trans Union).

Step 4: Get a new debit card or bank account!

The bank will be able to tell if the fraudulent charges were made with your debit card number or with your account number and bank routing number. The bank should provide you with both a new debit card and a new bank account number. Be sure to set them up with a strong PINs and/or passwords. Avoid using obvious personal information or dates in your PINs and passwords.

How to Get Money Back that was Stolen from Your Checking or Savings Account | United Way Worldwide (2024)

FAQs

Do banks reimburse stolen money from savings accounts? ›

In general, when a bank is notified about an unauthorized electronic transfer, it must investigate the situation and report to the account holder in a specific amount of time. If the transaction is unauthorized, the bank must refund all or part of the money depending on how quickly the account holder notified the bank.

What happens if someone steals money out of your checking account? ›

Banks usually have 10 days to investigate fraudulent transactions, and they must correct the balance within one business day after determining an error occurred. It's best to check your credit reports to ensure your other financial information hasn't been stolen.

How to get back stolen money from a bank account? ›

Contact your bank or card provider to alert them. Reporting is an important first step to getting your money back, and you could be liable for all money lost before you report it. If you've been targeted, even if you don't fall victim, you can report it to Action Fraud.

Will my bank give me back stolen money? ›

The bank/credit union will put your money back into your account after they receive a signed affidavit certifying that the charges in question were not made by you. Return the affidavit through certified mail/return receipt requested so that you have proof of when and that it was delivered.

What is it called when someone steals money from your bank account? ›

Financial fraud happens when someone deprives you of your money, capital, or otherwise harms your financial health through deceptive, misleading, or other illegal practices. This can be done through a variety of methods such as identity theft or investment fraud.

Will banks refund you if you get scammed? ›

Banks have a legal and ethical responsibility to refund scammed money to their customers.

What to do if someone fraudulently uses your bank account? ›

Article: 6 Steps to Take after Discovering Fraud
  1. Don't pay any more money. ...
  2. Collect all the pertinent information and documents. ...
  3. Protect your identity and accounts. ...
  4. Report the fraud to authorities. ...
  5. Check your insurance coverage, and other financial recovery steps.

Can you sue someone for stealing money from your account? ›

Civil theft is a statutory legal claim that allows a person to seek damages when someone else unlawfully takes their money or property with the actual intent to deprive another of their money or property.

Is stealing money from someone's bank account a federal crime? ›

Bank and wire fraud are federal crimes and are generally prosecuted by the U.S. Department of Justice (DOJ) in California. However, state law enforcement agencies may also investigate and prosecute these crimes, mainly if the fraud occurs within their jurisdiction in California.

What to do if someone stole money and the bank won t return my money? ›

The bank's investigation must be reasonable.

Bank officials can't legally ignore you. If the bank fails to conduct a reasonable investigation or comes to a completely unreasonable conclusion with the evidence they have, you may have a claim against the bank for violations of the Electronic Funds Transfers Act (EFTA).

How do you reverse stolen money? ›

Call your customer service number for your bank or credit card company. As soon as possible after you discover that you've been victim of scammer. You may be able to recover some or all of your money, however you generally must notify your bank and credit card company within 30days of the transaction.

Should banks reimburse stolen money? ›

Ask your bank to refund money lost

Whether your bank or financial institution is liable (responsible) for the money you have lost depends on how aware they were of the scam, and what role they played in the transaction.

Are savings accounts insured against theft? ›

Your deposits are insured only if your bank has Federal Deposit Insurance Corporation (FDIC) deposit insurance. This insurance covers deposits in the event of a bank failure, but it does NOT cover losses due to fraud and theft.

Can I get my money back if my bank account has been hacked? ›

Your bank should refund any money stolen from you as a result of fraud and identity theft. They should do this as soon as possible - ideally by the end of the next working day after you report the problem.

Can you get your money back from a savings account? ›

Yes, you can take money out of your savings account anytime; however, some financial institutions may only allow you to make up to six "convenient" transactions per month before they charge a fee.

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