If your device software doesn’t update successfully, you may encounter one of several situations. The device might display an error message or error code during or following the update, or the device might not start correctly after the update is complete or a connection issue may be causing issues. This guide will assist you in resolving these problems.
Do not turn off your system while the update is downloading or installing. If the system update is interrupted, you may damage the system.
2. Restart
Hold the PowerButton for roughly 3 seconds.
Select PowerOptions.
Choose either TurnOff or Restart.
Ifthe console was turned off, press the PowerButton again to power it back on.
3. Manual Update
Select System Settings.
Select System.
Select System Update.
Allow the update to proceed. The system will reboot when ready.
4. Power cycle your Home Network
To Power Cycle Your Modem and Router:
Remove the power cable from both your modem and router.
Verify all lights are off on the modem and router.
Wait 10 seconds.
Plug in the power to your modem only.
Wait for the Online light to turn on stop flashing on your modem.This can take up to three minutes.
Plug in the power to your router.
Wait for the Online light to turn on stop flashing on your router.This can take five minutes or more.
5. Connection Test
Select the System Settings icon.
Scroll down and select Internet.
Select Test Connection.
When the test is complete you will get one of the following:
Make sure that your system is within 30 feet of the wireless router or other access point and facing in its general direction. Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off.
Make sure that your system is within 30 feet of the wireless router or other access point and facing in its general direction. Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off.
What to Do: Ensure your console has an active Internet connection. If software is currently being played, save your in-game progress and then close the software. Software can be closed from the HOME Menu by highlighting the software title and pressing the X Button.
Ensure no other users or applications are utilizing bandwidth on your network. Devices streaming content, downloading files, or performing other bandwidth intensive tasks may affect the speeds at which other devices can send and receive data over the Internet. Turn off any devices or programs you may find running.
If the error is still displayed, power off the console, wait for a few seconds then power it on again. If an error message is displayed infrequently, it doesn't necessarily indicate that there is a problem with the system. Continue to use the system as usual.
Select the "System Settings" on the HOME Menu.Scroll down through the System Settings menu and select "System."Select "System Update," to start the system update process. During the process, the system will first perform a check to determine if a new system update is available.
Confirm your console has an active internet connection. If you are connected to your wireless router over Wi-Fi, make sure that the console remains in range of the router when it is placed in sleep mode and that there is no metal or electronic equipment between the console and the router.
Here are some of the most common causes: Outdated Software: Not regularly updating software, especially operating systems and antivirus programs, can lead to instability and glitches. Malware: Viruses and malware can damage files, slow your system, and cause software malfunctions.
Check for corrupt data. Delete the problematic software and then redownload it. If the issue persists and a microSD card is being used with the console, try the following: Format the microSD card.
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