How to Fix Crypto.com App Not Working? (2023) (2024)

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• Ross O'Sullivan
• September 30, 2023

Are you having issues with yourCrypto.com App? Is it not functioning properly? Don’t worry; this is a common issue, and this guide will provide you with a few options for fixing the Crypto.com app when it stops working, or you experience glitches and bugs.

Crypto.comis a popular cryptocurrency exchange and wallet app that allows users to buy, sell, store, and trade digital assets. However, like any other software, the app may encounter issues preventing it from working properly.

In this guide, we will share some of the most common issues why the Crypto.com app is not working and how to troubleshoot them so that you can get your favourite crypto app back up and running.

Why is the Crypto.com App Not Working?

If you are a user of the Crypto.com app, then you might be familiar with the issues that can cause it to malfunction. These are very common and can be fixed with a few easy steps. Here are some of the most common issues you might encounter when using the Crypto.com app.

1. Crypto App Login Issues: The most common issue users face is the inability to login into Crypto.com. The Crypto.com app loads and opens perfectly, but when it comes to logging in, it simply won’t work. Either it freezes, or the page won’t load. The reasons could be anything from app maintenance to incorrect login credentials.

2. System Maintenance: Sometimes, you may experience that the Crypto.com app may not work due to system maintenance. Like any other software program, the crypto app needs to be updated regularly; sometimes, it could cause some issues. You might be unable to log in or use certain features if the maintenance is ongoing. So, it’s best to wait a few hours before the system maintenance is complete before trying again. Usually, it only takes a few hours to get it back up and running.

3. App Not Working or Opening: Some users have mentioned they cannot open the Crypto.com app or get into the app, but as soon as they try to use a different feature, the app kicks them out, and they cannot get back in. The primary reason for this is that you might have to upgrade the app, especially when there’s a new version.

4. Crypto App Bugs: Bugs can cause your Crypto.com app to crash or freeze frequently. The main reason for this is that the app was built on a complex platform, and without proper maintenance, it can have glitches and bugs.

   It’s important to regularly update your crypto app to make sure you get rid of these issues. The best thing is that the app gets regular updates to fix existing bugs and introduce new features. Bugs are a common issue that can cause your crypto app to malfunction. It’s important to update the app to avoid any issues regularly.

How to Fix Crypto.com App Not Working Issues?

Now that we know some of the most common issues that can cause your Crypto.com app not to work let’s look at how to fix them. There could be several reasons for this, including outdated versions, wrong internet settings, and general maintenance. But with some troubleshooting, you can usually get it back up and running quickly.

1. Restart Your Mobile Device: The first and simplest solution to most problems is to restart your device. This can help clear out any corrupted data and refresh the system, which may resolve your issue. It can solve some common issues like freezing, lagging, or crashing. It kills the recently used apps and clears caches, which can also resolve conflicts caused by conflicting apps.

2. Update Your Device: Issues can be caused by an outdated version of the software being used. Not only will this help ensure that everything runs smoothly on your phone, but it also helps patch any security flaws that could be used to compromise your data. This is why keeping your device up-to-date with the latest apps or operating systems is crucial.

   Make sure that your phone is compatible with the Crypto.com app. The app requires at least Android 4.4 or iOS 10.0 to work. If your device is outdated, it may not be compatible with the app, and you will need to upgrade it.

3. Check Your Internet Connection: If you’re having trouble connecting to the Crypto.com app, it may be because of your internet connectivity. The first step is to check your internet connection. The Crypto.com app requires it to be active and stable to work properly. To fix crypto. com connectivity issues, try resetting your router, modem, or mobile data connection and re-open the app on your phone.

4. Update the Crypto.com App: Sometimes, errors can be caused by an outdated app version. This is why keeping apps up-to-date with the latest versions is important. Simply open the App Store or Google Play Store on your phone. Then, search for the Crypto.com app and update it if needed. If an update is available, install it and then relaunch the app; this should resolve any issues caused by an outdated version.

5. Reinstall the Crypto.com App: If all else fails, then the last option is to uninstall and reinstall the Crypto.com app. This will remove any corrupted data or files on your phone which could be causing conflicts with your crypto app.

   Once you’ve uninstalled it, make sure to download a fresh copy of the app from the App Store or Google Play Store. This should help resolve any issues you’re experiencing with the crypto app.

6. Clear the App Cache & History: One of the most common ways to solve any issue is to clear the app cache and history. This will remove any data stored locally on your device that could corrupt the app’s functions. This should hopefully help resolve any issues you’re having with the Crypto.com app.
   • Here’s how to do it;
     • Android: Go to the settings app, find the Crypto.com app, and tap “Storage & cache”. Then, tap on “Clear cache” and “Clear data”.
     • Apple iOS: Delete the app and reinstall it from the App Store.

7. Contact Crypto.com Support: If you have tried all the above steps and the Crypto.com app is still not working, it may be an issue with the app itself. In this case, contact theCrypto.com support teamby submitting a ticket through the app or the website. Provide as much information as possible about the issue you are facing, and the support team will assist you in resolving it.

What is the Crypto.com App?

Crypto.com is a mobile app and platform for buying, selling, trading cryptocurrencies and managing a digital asset wallet. It allows users to buy, sell, and store multiple cryptocurrencies such as Bitcoin, Ethereum, and others.

The app also offers various features, such as a debit card linked to a user’s crypto wallet. It allows them to spend their cryptocurrencies in everyday transactions and earn interest on their digital assets. Additionally, the app offers tools for tracking market trends and prices, setting up recurring purchases, and exchanging one cryptocurrency for another.

Conclusion

So there you have it! These are some of the most common issues that can cause your crypto app to malfunction. It can be annoying and frustrating when these issues arise, but thankfully, they’re relatively easy to fix. Simply try some of the troubleshooting steps listed above, and you should be able to get your app back up and running in no time. Good luck!

Fixing the Crypto.com app not working is usually a simple process that can be resolved by checking your internet connection, updating the app, ensuring you clear the app cache file and data, checking device compatibility, or contacting support. By following the steps outlined in this guide, you should be able to resolve the issue and get back to using the app smoothly.

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