You can download the extension using the following link:
Crypto.com DeFi Desktop Wallet Github page: https://github.com/crypto-com/chain-desktop-wallet/releases
Crypto.com DeFi Desktop Wallet webpage:https://crypto.com/defi-wallet#defi_wallet_desktop
There are several locations where the Desktop Wallet App is unavailable. Please refer to our Crypto.com DeFi Desktop Wallet Geo-Restrictions FAQ.
If you forget the password and didn't back up your mnemonic phrase, we cannot help with recovering the account, as the phrase is always encrypted with the password. Thus, it's really important to save the mnemonic phrase and password properly.
Мost ledger users are able to connect to Crypto.com DeFi Desktop Wallet efficiently, while some users may encounter connection issues. Below are the most common reasons that cause the connection problem between a Ledger device and the Crypto.com DeFi Desktop Wallet.
Here are some ways that you may refer to troubleshoot the issue:
Use the latest version of "Crypto.org App" & "Ethereum App" on Ledger
Wait several seconds after the App on the Ledger device is first opened
If you have connected the Ledger device to other applications, e.g. Ledger Live, close these applications since they could potentially occupy the Ledger connection channel
Restart your machine to clear off any potential connection channel occupancy
Check if your USB cable is working properly
Check if the USB port on your machine is working properly
There are a few cases where users were trying to withdraw the CROs from Coinbase to Cronos. Please note that Coinbase only supports ERC20-CRO withdrawal. Our Desktop Wallet did not support Ethereum Chain in older releases. Since v1.3.0, users are able to view their ERC20 assets or balances on the Ethereum Chain. Please proceed to the Desktop Wallet Product Page to download our latest release.
Common Errors | Possible Solution |
An error happened! The transfer transaction failed. Please try again later. - Error - test fail - TypeError - cannot open device with path IOService:/AppleACPIPlatformExpert/[emailprotected]/AppleACPIPCI/[emailprotected]/[emailprotected]/[emailprotected] 0000/Nano [emailprotected]/Nano [emailprotected]/AppleUserUSBHostHIDDevice | Reboot your machine and avoid other apps occupying the ledger connection channel |
The transfer transaction failed. Please try again later. - Error - test fail - TransportStatusError - ledger device -CLA_NOT_SUPPORTED | The main cause for this error is that you are using an older version of ledger firmware. Try to upgrade the ledger on ledger lives and try it again. |
Since the private key of Ledger wallets is always stored inside the Ledger device, you don't need the Mnemonic Phrases to restore a Ledger wallet on the Desktop Wallet.
You may just follow our "Create wallet in Desktop Wallet with Ledger device Guide" once again to restore your previously created Ledger wallet. Please note that you may still need to input the correct Address Index to derive your desired Ledger wallet address.
Additionally, you may also ensure that you have a proper firewall setting and the hardware wallet connection, which are the two common factors causing errors on the desktop wallet.
When you’ve forgotten your App Password, you can clear all app storage and reimport all wallets again by following part 7.4 in the instructions in the link below.
Please note that you should back up your seed phrase before doing the storage clearing, as all the storage in the application will be cleared, and you will be starting from a fresh start again.
The instruction for exporting the seed phrase is available in the same link.
In this case, there is no bar/tab in the UI. This case could potentially happen when:
You have installed & uninstalled the wallet app a long while ago; a password was created back then without any wallets created. Now that you install the wallet app again & find out that a password is already there (which was lost).
Or create a password already, and then forget it before you create any new wallets yet.
Note that in this case, you may not be able to go into the menu, even after deleting the app.
What you could do is remove the internal storage {name}.leveldb & {name}.blob in:
MacOS: /Users/{username}/Library/Application Support/chain-desktop-wallet/IndexedDB
Windows: c:\Users\{username}\AppData\Roaming\chain-desktop-wallet\IndexedDB
This action is the same as Clear Storage. When you reopen the app once again, you shall be able to reset your App Password.
There is a possibility that your NFT transaction failed. For successful transactions, you shall be able to see the minted NFT transaction record on our Explorer on your address page.
We always welcome our community members and contribute to our open-source Desktop Wallet GitHub repository. You may either create issues on topics ranging from feature requests, bug reports, and concerns or submit pull requests on your developed code. Our project owner will be happy to review your issues & codes.
You probably spent all of your CRO for staking and no more available CRO balance for the gas fee. You need to send a little bit of CRO to the address for gas to withdraw rewards.
It is not supported for export recovery phrases on a ledger wallet.
