How to Delete Crypto Com Account (2024)

Last updated: Dec 3, 2022 • 6 min read

How to Delete Crypto Com Account (1)

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To this date, Crypto.com is now one of the leading coins exchange services around.

You can buy, trade, and sell cryptocurrencies on the site, which is why there are now more than 10 million users registered on the platform.

Nonetheless, Crypto.com isn’t the only exchange website where you can buy Bitcoin or any other currency.

The circ*mstances that might lead you to get your account deleted can vary, but you are on your right to do so.

Deleting your account means that you won’t be able to recover personal data and more information on your profile, so be sure to carefully think about it before doing so.

In this article, we will give you more information about the following topics regarding your crypto account:

  • How to delete Crypto Com account;
  • Things you must consider before deciding to delete your Crypto.com exchange account;
  • What happens to remaining balances on closed accounts?

Table Of Contents

Creating a Crypto.com account is a really easy process.

Most users earn a sweet signup bonus and are able to use all features once they verify their information.

They can search for many currencies to trade on the exchange, so what circ*mstances might lead someone to delete their Crypto account?

Well, there are many reasons out there.

Maybe you are not happy with the services of the platform, or maybe your visa card is not working as it should.

Whatever the reason is, you can delete your Crypto.com account wherever you want, but there are some things you need to know before starting the request.

Pro Tip:Crypto.com vs. Binance: which one is really better?

They can both be downloaded from Google Play, you can easily sign in to their platforms, and there’s the possibility to buy bitcoin on each app.

Looking for a face-to-face comparison? Search no more! Read our blog post to learn more.

1. The Platform Will Keep Your Crypto.com Account Data

Your personal information is the core competency of the platform once you create a Crypto account.

According to local regulations, your information will keep stored for at least five years.

Note that there’s no way to entirely delete your data, and it can be way more than five years for the company to start a full deletion process.

Learn more about this topic by readingCrypto.com Privacy Policy.

2. You Need to Withdraw the Remaining Balances on Your Crypto.com Account

All remaining balances must be taken out from the Crypto.com account before closing it.

You might initiate a bank transfer of the remaining balance, and it must be performed as soon as possible.

Nonetheless, keep in mind that there is a minimum withdrawal limit.

If the funds you have on your Crypto account are less than the minimum withdrawal limit, then you might need to send the crypto to an external wallet instead.

Otherwise, deleting your account means that these funds will forever be lost in the app.

Read Also: Do you need to withdraw money as soon as possible? Learn more about the Crypto.com withdrawal process by reading ourWithdraw Money from Crypto.com up-to-date article.

3. There’s a Fee For Canceling Your Crypto.com Visa Card

If you delete your Crypto.com account, you are also canceling your Crypto.com Visa Card.

You can’t have the Visa Card without having a Crypto account active, so keep this in mind before erasing your accounts.

What’s more, note that there’s a50 USD fee for closing your Crypto.com account if you have an active card.

Thus, have the money ready before closing your crypto account!

How to Delete Crypto Com Account

Now, let’s delete your Crypto.com account.

Keep in mind that you can always create new accounts if you want, but the one you are about to delete can’t be recovered.

Read Also: You need toadd money to Crypto.com if you want to purchase coins and other digital assets.

We have written a blog post about this matter, so go and read it if you want to know how to do it in this app!

Step 1: Get Things in Order on Your Crypto.com Account

First things first - get the funds out of your Crypto.com account.

You cansell crypto on Crypto.com before deciding to erase your accounts.

That way, there won’t be assets there when the moment to delete the accounts comes.

Once again, failing to properly withdraw the funds might result in your money being lost forever.

Step 2: Send an Email from Your Registered Email Address

You can only start a deletion request via your registered email address.

That being said, support won’t take into account any request started via a secondary email.

So, go to your email provider’s website, and log in to your registered email address on Crypto.com.

Step 3: Contact Crypto.com with the Following Information

You need to send an email to [emailprotected].

This is the only way to delete your Crypto.com account, so there isn’t a way around this process.

You need to take a picture of yourself and write on a piece of paper the following information:

  • Today’s date: obviously, “today’s date” refers to the date you are sending the email;
  • Your full name: you need to write the very same name linked to your account;
  • “Crypto.com” - finish the note by writing “Crypto.com” on the piece of paper.

The platform will never ask you for your password or the credentials of your account.

Also, the subject of the email must be “Close Account.”

Step 4: Send the Email and Wait for an Answer From the Support Team

Once you contact support, you need to wait for an answer.

There are other ways to contact support - just tap the hamburger menu icon on the app and look for the chat icon.

Nonetheless, when it comes to deleting accounts, the support team will only consider requests sent via email.

They usually take between 24 and 48 hours after contact to respond.

Step 5: Delete all the Apps Installed from Crypto.com

After the account gets deleted, you need to delete the app from your iPhone storage or your Android Device memory.

Now you will be really done deleting your Crypto.com account!

For more information related to Crypto.com, you can always check GrowFollowing’s articles.

Can You Delete Your Crypto.com Account from the App?

No, you can’t. Instead, you need to contact the support team in order to correctly delete your profile on Crypto.com.

Can Closed Accounts be Recovered?

When you close account on Crypto.com, you are not able to recover any data related to it.

You might create a new user if you want.

However, creating a new user implies that you’ll need to complete all verification processes from the beginning.

About the author

How to Delete Crypto Com Account (2)

Steve

Steve specializes in cryptocurrency and finance. As a born researcher, he won’t leave any stone unturned when it comes to topics he covers.

How to Delete Crypto Com Account (2024)

FAQs

Can you delete your crypto account? ›

Closing your account means your Crypto.com App Account, Crypto.com Exchange Account, and your Crypto.com Visa Card will not be accessible again. Please refer to How does the $50 close account fee work for my Crypto.com Visa Card for more information about the cancellation process and fee for your Crypto.com Visa Card.

How do I get rid of crypto com? ›

At a Glance: To withdraw money from Crypto.com, open the app, link a bank account (if you haven't already), hit the Withdraw button towards the bottom of the screen, choose Fiat and select your preferred currency, enter how much you want to take out, and hit the Withdraw button.

Can I delete my crypto app? ›

Your crypto funds are safe and secure no matter how many times you log in and log out of your account or uninstall your mobile application. Always remember your login credentials so that the next time you download and use the application, you can log in to your account to access your funds.

How do I unregister from crypto? ›

The only way to delete your account on Crypto.com is by sending an account closure request to the Crypto.com support team via email from your primary email address (i.e the email address you used when signing up on Crypto.com).

What happens if I delete my crypto app? ›

If you delete a crypto wallet app from your device, you will lose access to the wallet and any funds stored in it. Deleting the app does not delete your wallet or your funds from the blockchain, but it does mean that you will no longer have the private keys necessary to access your wallet and manage your funds.

Is crypto com legit? ›

Yes, Crypto.com and Coinbase are safe and use security measures that are industry-standard or above for U.S.-based residents.

Can you remove crypto from Crypto com? ›

Visit crypto.com/exchange and select the Log In button (upper right-hand corner). After you have logged in to your account, click Wallet. Find your cryptocurrency to withdraw and select Withdraw from the ⋯ menu.

Can crypto com keep your money? ›

It also keeps 100 percent of customer funds offline, in a cold wallet. All these policies combine to make Crypto.com an ultra-secure exchange. Using any crypto exchange carries some risk, however, including Crypto.com.

How much is crypto com inactivity fee? ›

Inactivity: US$4.95 per month of inactivity will be charged after 12 months of no cardholder-initiated financial activity on the card unless activity resumes.

How do I delete my crypto address? ›

Here is a general process you can follow:
  1. Log in to your blockchain wallet account.
  2. Locate the “settings” or “account” section.
  3. Find the option to “delete account” or “close account.”
  4. Follow the steps provided to delete your account.
  5. Verify that the account has been deleted by logging out and trying to log in again.

Why did crypto com close my account? ›

Cryptocurrency exchange app Crypto.com announced that it has suspended deposits and withdrawals due to “unauthorized activity” on some accounts. “Earlier today a small number of users experienced unauthorized activity in their accounts.

How do I permanently delete my Coinbase account? ›

To permanently close your account, select Close account near the bottom of the Profile page. This must be done from a web browser. Your account must have a zero balance before it can be closed.

How do I delete my wallet? ›

Open the Google Wallet app .
...
To uninstall or disable Google Wallet:
  1. On your device, go to Settings.
  2. Tap Apps. Google Wallet. If you can't find “Google Wallet,” tap See all apps. Swipe until you find Google Wallet.
  3. Tap Uninstall or Disable.

Should you leave crypto? ›

Bottom line, says Fraser, is that crypto investing as a whole remains safe. But exchanges and brokerages continue to lack transparency. “Don't confuse what's happening on these exchanges with crypto itself,” says Fraser. “Absolutely do not leave money on exchanges.

What happens if you get scammed out of crypto? ›

If you think you've been the victim of a virtual currency scam, contact the CFTC at 866-366-2382 or submit a complaint online. You can also report cryptocurrency fraud to the FTC, the IC3 and the U.S. Securities and Exchange Commission.

Does crypto com report to IRS? ›

Does Crypto.com report to the IRS? Crypto.com provides American customers with a 1099-K form when they have more than $20,000 in trade volume and more than 200 trades for the year. A copy of this form will also be filed with the IRS.

Which is better crypto com or Coinbase? ›

Overall, Crypto.com is cheaper for taker fees. Coinbase has a tiered structure for how maker/taker fees are charged. For instance, a pricing tier of $0 to $10,000 on Coinbase is associated with a 0.6% taker and 0.4% maker fee. The next tier up, $10,000 to $50,000, can incur a 0.4% taker and a 0.25% maker fee.

Are crypto com withdrawal fees high? ›

Fees for Crypto Trading

Buying with a credit or a debit card will have a 2.99% fee, and if you exchange crypto within your account, the transaction will be free. SWIFT deposits and withdrawals will have varying bank transfer fees, and ACH and SEPA deposits and withdrawals are usually free.

Why won't crypto com let me withdraw? ›

Because Crypto.com doesn't support fiat withdrawals just yet, you don't have immediate access to your money. Selling your crypto is the only way to access your fiat money through Crypto.com.

Why can't i withdraw from crypto? ›

If you've recently purchased crypto via card or ACH, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

What is the maximum withdrawal from Crypto com? ›

Maximum withdrawal limit for all cryptos is BTC 10 (or equivalent) on a 24h rolling basis. Please check the Fees & Limits section in the app's Settings, for the most current information.

Can I have 2 accounts on Crypto com? ›

The Sub-accounts feature allows the Crypto.com Exchange users to set up multiple Sub-accounts under their existing primary account (“Master Account”). It enables users to better manage their trading risks by implementing different strategies in each Sub-account.

Which crypto app is the safest? ›

Two of the best options in terms of safety are Gemini and Coinbase, which are known for employing industry-leading security measures. If you're trying to figure out whether a specific cryptocurrency app is safe, research the security features it offers and check if it has been hacked before.

Who owns crypto com? ›

What is the 2.99 fee on Crypto com? ›

A 2.99% fee will be charged for credit card top-ups. This feature gives users added convenience and complements the current methods, which include Crypto Wallet and Fiat Wallet top-ups (via the ACH network or bank wire transfer). For instructions on how to top up the Crypto.com Visa Card, please visit our FAQ.

How do I avoid fees on Crypto com? ›

Withdrawals- Fees & Limits

As with all blockchain transactions, they come with a fee. Note: Transferring crypto to your Crypto.com Wallet App's address will also incur a fee if completed on-chain. To avoid a fee, please use the Withdraw to App function.

What is the minimum withdrawal on Crypto com? ›

For example, if you withdraw BTC, you can choose from two networks, BEP20 or BTC. However, with BEP20, you have to withdraw at least 0.0002 BTC and you will pay a fee of 0.0001. On the other hand, if you use the BTC network to withdraw, your minimum is 0.001 and your fee is 0.0005.

What happens if someone has my crypto address? ›

No, no one can steal your Bitcoins if you give them your wallet address. Hackers can find your address, but they can not do anything unless you give them your private key. The private key can be understood like the password for your bank account.

Should I hide my crypto address? ›

The short answer is yes, and no. It all depends upon how anonymous you were when making the transaction. To ensure a completely anonymous transaction, you should purchase Bitcoin from a non-KYC exchange, use an anonymous bitcoin wallet, and you should use a VPN to hide your IP.

Why does crypto com need my address? ›

Crypto.com only uses the information for the purpose of address verification as required by applicable laws and regulations. Crypto.com does not use the information submitted by an applicant for other use.

Why does crypto com need my Social Security number? ›

The main reason for social security number is for any exchange to know their users. The requirements on centralized crypto exchanges (CEX) is to help prevent fraudulent activity, such as money laundering, terrorist financing, and other illicit activities.

How do I remove my number information? ›

From Google Search
  1. Log in with your Google Account. ...
  2. Go to Google Search.
  3. Search for your name. ...
  4. On the result that has your email address, phone number, or home address, click More .
  5. At the bottom, click Remove result.
  6. Select It shows my personal contact info.
  7. Go through the reporting flow.
  8. Submit your request.

Can I change my email on Crypto com? ›

Click your name in the upper right corner of your screen and choose My account; Choose Personal details; Press the Change email button, then write down the email address you want to use, and boom – you've nailed it! 👌

How do I report a crypto scammer? ›

The Federal Trade Commission (FTC) is the main agency that collects scam reports. Report the scam to the FTC online, or by phone at 1-877-382-4357 (9:00 AM - 8:00 PM, ET).

Which crypto wallet is best? ›

Our Top Picks for the Best Crypto Wallets of March 2023
  • Coinbase Wallet - Best for Beginners.
  • MetaMask - Best for Ethereum.
  • TrustWallet - Best for Mobile.
  • Ledger Nano S Plus - Best Crypto Hardware Wallet.
  • Electrum - Best Desktop Bitcoin Wallet.
  • BlueWallet - Best Mobile Bitcoin Wallet.
  • Exodus - Best for Desktop.
6 days ago

How do I get rid of crypto on Coinbase? ›

From a web browser, select your cash balance under Assets. On the Cash out tab, enter the amount you want to cash out and then click Continue. Choose your cash out destination and then click Continue. Click Cash out now to complete your transfer.

Can you remove your crypto from Coinbase? ›

To withdraw your funds, sign in to your Coinbase Commerce account and click on the Withdraw button next to the relevant cryptocurrency in the Balances section. A window will pop up and ask how much you would like to withdraw, and where you would like these funds to go.

Can a crypto wallet be deleted? ›

Go to Settings, click Delete Account, follow the instructions on screen. Make sure you've withdrawn all your funds before deleting your account. How do I move funds from my DeFi wallet in order to delete my account?

How do I delete my crypto account on Coinbase? ›

To do this, submit an email request from our Contact us page:
  1. Select Coinbase from the product menu.
  2. Under Let's get started, select Managing my account.
  3. Under What is your issue about?, select Closing my account.
  4. Under What seems to be the problem?, select I would like to close my account.

What if someone has my crypto wallet? ›

No, no one can steal your Bitcoins if you give them your wallet address. Hackers can find your address, but they can not do anything unless you give them your private key. The private key can be understood like the password for your bank account.

What happens if someone steals your crypto wallet? ›

Experienced blockchain searchers will investigate the theft and see if they can recover the funds for a price. Sites like Bitcoin Bounty Hunter are a good place to start. However, these services can often be expensive and often don't provide any more information than what is already publicly available.

What happens if you owe Coinbase money? ›

What happens when you owe money to Coinbase? If you can't pay Coinbase, your account will be suspended and you will no longer be able to buy or sell cryptocurrencies. You will still be able to view your account balance and transaction history, but you will not be able to make any new transactions.

Can I delete my Coinbase account and make a new one with the same email? ›

Yes, you can close your Coinbase account at any time and open a new Coinbase account. However, you may need to use a new email address to open a new account with Coinbase depending on how long it has been since you closed the original.

Can I have 2 Coinbase accounts? ›

If you completed verification then you can have only 1 account in Coinbase. Not only Coinbase, all platforms allow only 1 account after KYC.

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