FAQs
Note: If you don't see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you'll need to cancel your plan from the app store on your device.
Why won't Dropbox let me cancel my plan? ›
Note: If you don't see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you'll need to cancel your plan from the app store on your device.
How do I cancel my Dropbox team plan trial? ›
Cancel a Dropbox team free trial
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing in the left sidebar.
- At the bottom of the page, click Cancel your trial.
- Click Cancel Dropbox Business.
- Click the checkbox to acknowledge that disbanding a team is permanent.
One way to avoid going past a subscription's free trial period is to cancel right after signing up. You won't have to worry about remembering to do it whenever the trial ends. However, it's important to note: Do this only if the company will continue providing the service through the end of the trial period.
How do I remove my credit card from Dropbox? ›
To add or remove a payment method, click Update next to Payment Method. To switch between monthly and annual billing, click Change under Billing period. To change your billing name or address, click Edit next to your most recent invoice and update your information.
How do I cancel Dropbox on mobile? ›
If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app. Tap the Account tab in the bottom right corner. Tap Manage your subscription.
How do I contact Dropbox to cancel my subscription? ›
To cancel your Dropbox Standard, Business, Advanced, or Business Plus subscription:
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing in the left sidebar.
- Scroll down and click Cancel plan.
- Select the reason you're canceling.
- Click Continue with cancellation.
Dropbox Basic, Plus, Professional, and Essentials
Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Delete account at the bottom of the page. Note: If you have an active subscription, you'll be prompted to cancel it in order to delete the account.
How do I cancel my drops trial? ›
Android (Google)
- Open your Google Play Store.
- Tap on Menu >> Account >> Subscriptions.
- Find the Drops subscription that you want to cancel.
- Select Cancel Subscription.
In most cases, payments for Dropbox subscriptions and team member licenses aren't refundable. If you have an issue with your account, or think there's been an error in billing, please check your support options for more help.
Watch your bank or credit card statements.
If a company won't stop charging your account after you've tried to cancel a subscription, file a dispute (also called a “chargeback”) with your credit or debit card. Online: Log onto your credit or debit card online account and go through the dispute process.
How to get rid of a free trial? ›
Canceling a Free Trial Through the Google Play Store
- Open the Google Play store app on a mobile Android phone or tablet.
- Tap your Google profile photo in the top right corner of the screen, next to "Search for apps & games"
- In the menu that appears, tap the 'Payments & Subscriptions' option.
- Next, tap 'Subscriptions'
How to cancel subscriptions on your iPhone or iPad
- Click on the Settings icon.
- Tap your profile icon at the top of the screen. ...
- Select “Subscriptions.” This should take you to a list of your active and inactive subscriptions.
- Click on the subscription you want to cancel.
If you're on Dropbox Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours (9:00am–5:00pm, Monday–Friday). If you're on Dropbox Enterprise, live chat and phone support are available 24 hours a day, 7 days a week.
How do I permanently delete from Dropbox? ›
To permanently delete a file or folder on dropbox.com:
- Follow the instructions in the above section to delete the file or folder on dropbox.com.
- Click Deleted files in the left sidebar.
- Check the box next to the file or folder you'd like to permanently delete.
- Click Permanently delete.
How to edit your payment method
- On your Android phone or tablet, open the Google Play app .
- At the top right, tap your Profile Icon.
- Tap Payments & subscriptions Payment methods More payment settings .
- If asked, sign in to Google Pay.
- Under the payment method you want to remove, tap Edit.
- Make your changes.
- Tap Update.
Android (Google)
- Open your Google Play Store.
- Tap on Menu >> Account >> Subscriptions.
- Find the Drops subscription that you want to cancel.
- Select Cancel Subscription.
You have to cancel a Dropbox paid subscription before you can delete your account. Deleting a Dropbox account requires you to open your Dropbox account settings and click “delete account.”
How do I unsubscribe from a Dropbox folder? ›
Hover over the name of the folder you'd like to permanently leave and click the share icon (rectangle with an up arrow). Click Who can access beneath the folder name. Click the dropdown next to your name. Click Remove my access.
What happens when I cancel my Dropbox subscription or trial? ›
Terms of the free trial
If you cancel your free trial before it ends, you won't be charged for the plan. When you cancel a free trial: Your account will be changed to a free Dropbox Basic plan. If you signed up with a credit card, your account will be changed at the end of the trial period.
