How Does Robinhood Make Money? - FourWeekMBA (2024)

Robinhood is an app that gamifies investing in stocks, ETFs, options, and cryptocurrencies, all commission-free. While the app is commission-free Robinhood made $1.81 billion in total revenues in 2021, primarily based on transaction-based revenue which represented over 77% ($1.4 billion) of the company’s overall revenues. Transaction-based revenues primarily includes payment for order flow from routing customer orders for options, cryptocurrencies, and equities to market makers.

Business Model Element	Analysis	Implications	Examples
Value Proposition	Robinhood’s value proposition is built on: – Commission-Free Trading: Offers fee-free trading of stocks, ETFs, options, and cryptocurrencies. – User-Friendly Platform: Provides an intuitive mobile app and website for trading. – Fractional Shares: Allows users to buy and trade fractional shares of stocks. – Accessible Investing: Democratizes investing and makes financial markets more accessible. – Learning Resources: Provides educational materials and tools for users to learn about investing. Robinhood empowers users to invest, trade, and manage their finances easily and affordably.	Provides a cost-effective trading solution with no commissions. Offers an intuitive platform for both beginners and experienced investors. Attracts users by enabling them to buy fractional shares and start investing with small amounts. Democratizes investing, making it accessible to a wider audience. Enhances user knowledge and confidence through educational resources. Appeals to users seeking affordable and accessible financial services.	– Commission-free trading of stocks and cryptocurrencies. – An intuitive mobile app and website for trading. – Access to fractional shares for small investments. – Democratizing access to financial markets. – Providing educational resources for users. – Attracting users interested in affordable investing.
Customer Segments	Robinhood serves various customer segments, including: 1. Individual Investors: Retail investors looking for commission-free trading and accessible investing. 2. Younger Demographics: Millennials and Gen Z investors seeking user-friendly platforms. 3. First-Time Investors: Novice investors looking to start their investment journey. 4. Cryptocurrency Enthusiasts: Users interested in trading cryptocurrencies. Robinhood targets a broad audience of individuals interested in financial markets.	Addresses the needs of retail investors looking for cost-effective trading options. Appeals to younger generations with its user-friendly platform and app. Provides a straightforward entry point for novice investors. Captures cryptocurrency enthusiasts interested in digital asset trading. Customizes offerings to cater to diverse customer segments.	– Targeting retail investors for cost-effective trading. – Attracting younger generations with user-friendly platforms. – Providing an entry point for novice investors. – Capturing cryptocurrency enthusiasts. – Customizing offerings for diverse customer needs.
Distribution Strategy	Robinhood’s distribution strategy includes several channels: – Mobile App and Website: Provides a user-friendly mobile app and website for trading and account management. – Referral Program: Encourages users to refer friends and family through incentives. – Online Marketing: Utilizes digital advertising and social media to raise brand awareness. – Customer Support: Offers responsive customer support for user assistance. – Education Center: Provides educational resources within the platform. Robinhood ensures accessibility and user engagement through multiple channels.	Offers a user-friendly platform through mobile and web channels. Fosters organic growth through a referral program. Utilizes online marketing and social media to reach and engage users. Prioritizes user assistance with responsive customer support. Enhances user knowledge and confidence through an education center. Ensures accessibility and engagement through various distribution channels.	– Providing a user-friendly mobile app and website. – Fostering organic growth through referrals. – Utilizing online marketing and social media. – Offering responsive customer support. – Enhancing user knowledge through educational resources. – Ensuring accessibility and engagement through various channels.
Revenue Streams	Robinhood generates revenue through the following sources: 1. Payment for Order Flow (PFOF): Earns fees from market makers for directing trade orders to them. 2. Robinhood Gold: Charges a monthly fee for premium features and margin trading. 3. Interest on Cash Balances: Earns interest on uninvested cash held in user accounts. 4. Cryptocurrency Trading: Charges fees for cryptocurrency transactions. 5. Robinhood Cash Card: Generates interchange fees from users’ debit card transactions. Diversifies income sources across transaction-based fees, subscription fees, interest income, and debit card transactions.	Relies on PFOF, Robinhood Gold subscriptions, interest on cash balances, cryptocurrency fees, and debit card transaction fees. Offers tiered pricing through Robinhood Gold for additional features. Captures interest income from uninvested user funds. Expands revenue with cryptocurrency trading and the Robinhood Cash Card. Diversifies income streams for financial stability.	– Earnings from Payment for Order Flow (PFOF). – Revenue from Robinhood Gold subscriptions. – Interest income from uninvested cash balances. – Fees from cryptocurrency transactions. – Interchange fees from the Robinhood Cash Card. – Diversifying income sources within the Robinhood ecosystem.
Marketing Strategy	Robinhood’s marketing strategy includes these elements: – Online Advertising: Utilizes digital advertising to raise brand awareness and attract users. – Referral Program: Encourages users to refer friends and family through incentives. – User Engagement: Promotes user engagement through gamification and notifications. – Educational Content: Provides educational materials within the platform to empower users. – Community Building: Fosters a sense of community through social media and forums. Robinhood prioritizes online advertising, user referrals, engagement, education, and community building to enhance user acquisition and retention.	Leverages online advertising to increase brand visibility and user acquisition. Fosters organic growth through a referral program with incentives. Engages users through gamification and timely notifications. Empowers users with educational resources within the platform. Nurtures a sense of community and belonging through social media and forums. Prioritizes user acquisition, retention, and engagement in its marketing efforts.	– Utilizing online advertising for brand visibility. – Fostering organic growth through referrals. – Engaging users through gamification and notifications. – Empowering users with educational resources. – Building a sense of community and belonging. – Prioritizing user acquisition, retention, and engagement.
Organization Structure	Robinhood’s organizational structure is typical of a technology startup: – Leadership Team: Led by the CEO and top executives responsible for strategic direction. – Engineering and Product Development: Focuses on platform development and feature enhancements. – Marketing and Growth: Drives user acquisition, engagement, and marketing efforts. – Customer Support: Ensures customer satisfaction and support. – Compliance and Legal: Manages regulatory compliance and legal matters. Robinhood emphasizes product development, user growth, and compliance in its structure.	Employs a startup-style structure with clear divisions for efficient operations. Prioritizes platform development, user acquisition, and support. Ensures compliance with regulatory requirements. Supports strategic direction and decision-making from top executives. Maintains a focus on product innovation and growth.	– Startup-style structure with clear divisions. – Prioritizing platform development and user growth. – Ensuring compliance with regulatory requirements. – Supporting strategic direction from top executives. – Focusing on product innovation and growth.
Competitive Advantage	Robinhood’s competitive advantage is derived from: – Commission-Free Trading: Offers cost savings and accessibility to users. – User-Friendly Platform: Provides an intuitive and easy-to-use interface. – Fractional Shares: Allows for smaller investments and portfolio diversification. – Brand Recognition: Gains recognition as a disruptor in the financial industry. – Educational Resources: Empowers users with knowledge and confidence in investing. Robinhood stands out as a user-centric, accessible, and innovative financial platform.	Derives a competitive advantage from: – Cost savings through commission-free trading. – An intuitive and accessible user interface. – Enabling smaller investments through fractional shares. – Gaining recognition as a financial disruptor. – Empowering users with educational resources. Stands out as a user-centric and innovative financial platform.	– Cost savings through commission-free trading. – An intuitive and accessible user interface. – Enabling smaller investments through fractional shares. – Gaining recognition as a financial disruptor. – Empowering users with educational resources. – Standing out as a user-centric and innovative platform.

Table of Contents

Robinhood business model short breakdown

We describe the Robinhoodbusiness modelvia theVTDF frameworkdeveloped by FourWeekMBA.

Robinhood Business Model	Description
Value Model: Democratize Investing.	Robinhood’s mission is to “democratize access to the American financial system.” They do that via a gamified investment platform which is easy to set up and use with no commissions (customers are routed to market makers who earn Robinhood payment for order flow commissions).
Technological Model: Asymmetric Platform, Two-Sided Network Effects.	Robinhood leverages two-sided network effects, where the more free users join the platform, the more it becomes attractive to market makers, thus prompting the platform to add a growing number of assets quickly. While Robinhood is primarily free for users, it generates revenues by routing customers to market makers and getting commissions for that. That is the mechanism of the so-called “payment for order flow.” That means that market makers are the primary customers for Robinhood.
Distribution Model: Branding/Product Development/Growth Hacking, Deal Making, Lobbying.	For Robinhood to keep growing, the company needs to invest massive resources back into its platform to enable a larger and larger number of users to invest on top of it. The company also invests substantial resources in branding campaigns, securing distribution deals on various platforms, and keeping its app’s rankings high across the Apple and Android stores. In addition, since Robinhood operates in a highly regulated sector, it needs to be able to keep close ties with regulators in the financial sectors (this is why Robinhood has internalized various lobbyists profiles in the last 2-3 years).
Financial Model: Payment for Order Flow.	While Robinhood is free for users, users transacting on Robinhood are routed to market makers, thus earning the company commissions for this trading activity, facilitating liquidity through various markets. In 2021, for instance, Robinhood made most of its money from the payment for order flow related to options and cryptocurrencies (and within cryptocurrencies primarily with Doge).

Robinhood business model today

While Robinhood’s app is free, and it makes it easy for users to invest, it does make money in an asymmetric way. In fact, the company makes money on the transactions placed by its users, not by charging a commission, but instead by the so-called payment for order flow (“PFOF”).

Indeed, transaction-based revenues (which represented over 77% of the company’s revenues in 2021) consist of amounts earned from routing customer orders for options, cryptocurrencies, and equities to market makers.

As the company highlights, when customers place orders for options, cryptocurrencies, or equities on Robinhood, the platform routes these orders to market makers, receiving a commissions from them for creating market liquidity.

When it comes to equities and options trading, these fees are known as payment for order flow (“PFOF”).

When it comes to cryptocurrency trading, those are called “Transaction Rebates.”

When it comes to equities, the fees are based on the publicly quoted bid-ask spread for the security being traded.

For options, the fee is on a per contract basis based on the underlying security.

In the case of cryptocurrencies, Robinhood’s rebates are a fixed percentage of the notional order value.

Robinhood’s revenues, in 2021, were primarily driven by options and cryptocurrency trading.

While Robinhood supports various cryptocurrencies for trading, during the second quarter of 2021 and for the first, second, and third quarters of 2021, transaction-based revenue attributable to transactions in a single cryptocurrency (Dogecoin) generated approximately 7%, 32%, and 8% of our total net revenues, for each quarter!

Quick intro to Robinhood

As pointed out on the Robinhood website you can “Invest in stocks, ETFs, options, and cryptocurrencies, all commission-free, right from your phone or desktop.“

Robinhood earns money by offering:

Robinhood Gold, a margin trading service, which starts at $6 a month
Earn interests from customer cash and stocks, just like a bank collects interest on cash deposits
And from rebates from market makers and trading venues

Robinhood’s claimed mission is to “democratize access to the American financial system.”

Indeed, Robinhood’s primary value proposition is fueled by an investing platform that lets you buy and sell stocks, exchange-traded funds, options, and cryptocurrencies, all commission-free. As its mission is to democratize the financial system, this goes through three main elements of the platform:

User-friendly
Made for all investors–newcomers
And convenient also to experts (even though that is not the primary target)

As Vlad Tenev, co-founder of Robinhood told Business Insider “there were a lot of people who didn’t believe in it, and we had to bang down a ton of doors. We were really relentless.”

After seventy-five pitches they finally got a round of investing that allowed them to launch the platform.

As explained on the Robinhood website, the realization of a market potential from the app came from the two founders’ experience in selling software to Wall Street’s hedge funds.

They figured those funds paid nothing for those transactions, while the average American would be charged for fees that would be up to $10 for every trade. From that, they realized they could democratize the whole process.

That is why in December 2013 they launched the service on Hacker News even before it was available:

This strategy paid off and Robinhood grew quickly, from a waiting list of hundreds of thousands of users in 2014 to over 3 million accounts in 2018. The convenience of the app is at the same time strength and for some a weakness. As pointed out on Bloomberg “it’s a little bit like putting a casino in an investor’s pocket.”

However, that same frictionless, friendly user-experience, together with a seamless app have made it extremely popular among millennials.

Robinhood also makes money from rebates, as pointed out on its blog “the revenue from these rebates cover the costs of operating the business and to offer commission-free trading.

Robinhood earns ~$0.00026 in rebates per dollar traded. That means if you buy a stock for $100.00, Robinhood earns 2.6 cents from the market maker.”

Breaking down how Robinhood really makes money

If we look at the Robinhood business model more in detail, we find out it makes money with three primary ways:

Interest earning accounts
A freemium model relying on more “advanced” features
Monetizing via market making fees

Interests earning accounts

When the cash on Robinhood accounts are uninvested cash, those can be lent out and invested in other safe financial instruments that make Robinhood earn a small return on each dollar invested.

The freemium model

Freemium is an effective model that can help companies leverage the free offering to create a sales funnel that generates a continuous stream of leads and paying customers.

Indeed, Robinhood offers basic services for free, and it offers more advanced functionalities (like buying on margins, or after-hours trading) part of a paid package called Robinhood Gold.

Read: Successful Types Of Business Models

Market making fees

Another more controversial way for Robinhood to make money is through market makers, which pay small fees to Robinhood for sending trades to process through their platforms.

When a company becomes a synonym of buying stocks

During the pandemic Robinhood became even more popular, as more people looked into investing:

Stories of Robinhood amateurs, retail investors, performing better than Wall Street firms, became a mantra that helped the company further spread and grow.

However, Robinhood also became an app used by teenagers. In June 2020, a 20-year old started to trade options at the margin, and he had accumulated a paper loss of over $700K which led him to suicide.

This opened up the worry of predatory issues from the Robinhood part and the risk of running an app that makes it easy for everyone to trade. How Robinhood will address these issues will also affect how the platform will evolve and how regulation will react to that.

Handling hypergrowth

As we saw at the beginning of this story, Robinhood’s preferred mode of expansion has always been through a waitlist that the company opened to quickly gain traction.

Robinhood started to roll out its waitlist in 2019, for the UK. This was an important move, as it would have enabled an expansion outside the US.

As the company announced back in 2019:

In 2013, Robinhood set out on a mission to democratize the financial system. We pioneered commission-free investing in the US to enable everyone to participate in the markets. Since then, over six million Americans have discovered Robinhood.

And it continued:

Today, we’re excited to continue our journey and introduce the Robinhood investing platform to the UK. With Robinhood, you can invest in thousands of US and global stocks, commission-free. There are no foreign exchange fees and no account minimums. Sign up today to get early access when we launch in early 2020.

Yet, as the pandemic hit and growth picked up even further, also troubles came with it. Indeed, one thing is growth, another is hypergrowth.

When companies scale too quickly, especially in a sector, like Robinhood’s growth within the financial industry, things can get messy.

In an industry highly regulated, and with the potential to negatively influence the lives of many young people approaching trading for the first time, Robinhood had to pause its international growth plan and focus on the US market.

In a statement released to TechCrunch the company announced:

A lot has changed in the world over the past few months, and we’ve made the difficult decision to postpone our UK launch indefinitely.

And it stressed out how it needed to focus back on its core, the US, before being able to grow internationally, and not for lack of resources.

The company, back in May 2020, closed a round of $280 million, led by Sequoia, which valued the company at $8.3 billion.

Therefore, the focus back to the US, more than a problem of lack of allocated resources for growth, is a problem of handling scalability in an industry that has high regulatory boundaries.

Robinhood and the meme economy

As I explained in the piece about meme investing:

Platforms like Robinhood make money on fees from large Wall Street institutions through a mechanism known as “payment for order flow.” In short, this is controversial not only from the fact it kind of goes against Robinhood’s mission to democratize investing but also in terms of potential conflict of interests between the platform and its retail investors.

In factpayments for order flow or “PFOF” work apps like Robinhood, or other stock brokerage firms make money by selling trades of their customers.

Robinhood’s IPO

Finally, the Robinhood prospectus is out we can finally look under the hood of the company to understand how its revenues are broken up.

As highlighted in Robinhood’s financial prospectus most of its revenues in 2021 were transaction-based. As we’ll see this means that Robinhood is making most of its revenues from payment per order flow.

During the pandemic, Robinhood managed to increase all its KPIs, primarily thanks to meme stocks, and crypto investing, which draw to the platform millions of new users.

Among the assets that recorded an exponential growth for Robinhood, equities, and options – driven by meme stocks like GameStop and AMC, cryptocurrency investing – primarily driven by Dogecoin; made up the incredible growth in assets traded on the platform and therefore the fees taken by Robinhood.

Within the transaction-based revenues, most of them came from market makers. And among those Citadel Security represented 34% of the total market maker revenues for Robinhood. This is relevant because Citadel Securities LLC is the largest market maker in the US, which during the short squeeze from Redditors bailed out hedge fund Melvin Capital.

Wall Street As Main Customer

As the company highlighted in its financial prospectus:

We primarily earn transaction-based revenues from routing user orders for options, equities and cryptocurrencies to market makers when the performance obligation is satisfied, which is at the point in time when a routed order is executed by the market maker. The transaction price for options is on a per contract basis, while for equities it is primarily based on the bid-ask spread of the underlying trading activity. For cryptocurrencies, the transaction price is a fixed percentage of the notional order value. For each trade type, all market makers pay the same transaction price. Payments are collected monthly in arrears from each market maker.

And it continued:

Because a majority of our revenue is transaction-based (including payment for order flow, or “PFOF”), reduced spreads in securities pricing, reduced levels of trading activity generally, changes in our business relationships with market makers and any new regulation of, or any bans on, PFOF and similar practices may result in reduced profitability, increased compliance costs and expanded potential for negative publicity.

How do these transactions are computed?

Robinhood explains:

A majority of our revenue is transaction-based, in that we receive consideration in exchange for routing our users’ equity, option and cryptocurrency trade orders to market makers for execution. With respect to equities and options trading, such fees are known as PFOF. With respect to cryptocurrency trading, we receive “Transaction Rebates.” In the case of equities, the fees we receive are typically based on the size of the publicly quoted bid-ask spread for the security being traded; that is, we receive a fixed percentage of the difference between the publicly quoted bid and ask at the time the trade is executed. For options, our fee is on a per contract basis based on the underlying security. In the case of cryptocurrencies, our rebate is a fixed percentage of the notional order value. Within each asset class, whether equities, options or cryptocurrencies, the transaction-based revenue we earn is calculated in an identical manner among all participating market makers. We route equity and option orders in priority to participating market makers that we believe are most likely to give our customers the best execution, based on historical performance, and we do not consider transaction fees when routing orders. For cryptocurrency orders, we route to various market makers that we believe offer competitive pricing, and we do not consider Transaction Rebates when routing cryptocurrency orders.

Doge Represented Most Of Robinhood Growth For Crypto Assets

As highlighted in its financial prospects:

A substantial portion of the recent growth in our net revenues earned from cryptocurrency transactions is attributable to transactions in Dogecoin. If demand for transactions in Dogecoin declines and is not replaced by new demand for other cryptocurrencies available for trading on our platform, our business, financial condition and results of operations could be adversely affected.

Dogecoin was so important in terms of revenue streams related to crypto investing, that in Robinhood prospectus it was highlighted how the company would be negatively affected “if the markets for Dogecoin deteriorate or if the price of Dogecoin declines, including as a result of factors such as negative perceptions of Dogecoin or the increased availability of Dogecoin on other cryptocurrency trading platforms.”

Who Are Robinhood Customers?

As highlighted in the financial prospects “from January 1, 2015, to March 31, 2021, over half of the customers funding accounts on our platform told us that Robinhood was their first brokerage account.”

And it continued “as of March 31, 2021, approximately 70% of our AUC came from customers on our platform aged 18 to 40, and the median age of customers on our platform was 31.”