How do I stop buyers seeing my personal information when I send them an invoice? (2024)

If you are selling and you don’t want your personal information to show on invoices you send to your buyers you can switch to a business account (which is free). You can update/change your business info. Tools> Invoicing > Settings > Business Information. This will change what customers see when they receive the invoice.

Jamie

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I am having exactly the same problem paypal agents do not understand this at all and are unable to solve this - dozens fo emails for help

I have been trying over about two long years to solve this I,ve had various suggestions from paypal but none of them work-trying this forum to try an get an answer --I cant find any response to the person who originally asked the same question

Hey guys,

This can easily be updated on your PayPal accounts if you wish.

You decide how your name appears on your customers’ credit card statements when they make a purchase from you.

Here’s how to change your name that will appear on your buyers statements:

1. Go to www.paypal.co.uk and log in to your account.
2. Click ‘Profile’ near the top of the page.
3. Click ‘My selling preferences’.
4. Click ‘Update’ beside ‘Card statement name’ in the 'Selling my items' section.
5. Enter your name next to ‘Credit Card Statement Name'.
6. Click ‘Save’.

If you send an invoice to your buyers, they will always see the name of the person sending them an invoice. The only way that they won't see your name is if you upgrade your account to a business account. Once you have done this, you can then put the business name as the name you would like your buyers to see.

I hope this helps answer your questions.

David.

Hi David - thanks for your help - Paypal agents asked me to use the section where it says name change, but didnt say or know not to try the name change at this stage-this sets out on the road of sending photo ID,s etc

At later various stages (after many exchanges of emails) - I was told to upgrade to a business account then the name change would be easy- did this but when I tried to change my name again it set me off on the ID route again-

I eventually phoned a paypal agent who told me there was absolutely no other way of getting the name changed other than submitting photo ID etc qouting Security /European laws etc etc--

In desparation I did this - only to get a phone call from a knowledgable chap in the US asking why I,ve done this ?? He told me that by changing to a business account my paypalinvoice would autumatically be in the company name-(something all previous agents said was not possible) and in line with the steps you gave-

I,m OK now but all this hastle was caused by misinformation given by paypal agents - had they given me the same sort of answer as yours life would have been less stressfull

When I PURCHASE something-

(like a downloadable game code)-

Can I set up my PayPal so that

the seller ONLY sees my first initial-

instead of my full first name?

Also - on some sites- they have asked for my info

such as address and full name.

I don't like giving out this information-

but sale does not go through without it.

Thanks

Hi Zoerose,

I would like to provide some information that might help :).

I am sorry to inform you that it is not possible to set up your personal details so that he seller does not see your name. I am afraid that a PayPal account has to be on your own name and we will provide your name to the seller when you buy items. As there might be financials added to your account your name has to match these.

As for the seller asking for your details. We do not advise sellers to do this. Some sellers are asking this because there is a higher risk on chargebacks when selling virtual items. To make the risk less the seller ask for a bit more personal details. This makes their risk a little smaller. This is however not advised or recommended by PayPal as we can understand that some buyer do not want to give this to the sellers or it cancreate a bad buyer experience.

So you always have a choice to provide this information to the seller or not.

I hope this helped.

Dian

0Kudos

Hi

Clarification on your post please - from your note in the bottom of your post

----------------

1. Reffering to

You need to include a contact name on your Business account.

Q. Its not clear whether the customer will see your contact name or only the business name?

Or is the contact name seen only by pay pal?

----------------

2. referring to

Your business name appears on all PayPal transactions and emails

(This may be answered from the first question. But it does depend on the answer)

Q. If the contact name appears as part of the business name does contact name appear on all emails, reciepts, statements

etc. with the business name?

Thanks