How do I contact LV Insurance? (2024)

Finding the right contact details for LV Insurance is not exactly the easiest of tasks: the company has a lot of different phone numbers, email addresses and offices! But don’t fear; we have done all the hard work and collected the LV contact details for you. Whether you need to claim, renew your policy, make a complaint or get a quote, read on to find the best way to contact LV.

LV Insurance is a huge company - it has 5 million customers! - which means that it doesn't just have one contact number. In order to deal with the high volume of calls and queries it receives every day, the LV contact details are broken down by insurance type and contact reason, such as renewing a policy, making changes to a policy or making a claim.

LV car insurance contact number

LV offers a range of car insurance (full car insurance page coming soon) policies, including comprehensive car insurance, multi-car insurance and classical car insurance. Classical car insurance, motorbike insurance and breakdown insurance have their own contact details; all other car insurance policies have the same point of contact. We will outline the contact details for these more specalised types of car insurance later on, but first let’s take a look at the contact information for standard LV car insurance.

Make changes to your policy

If you want to make changes to your LV car insurance policy (LV car insurance guide coming soon), e.g. change your name, address or add a person onto your policy, the number you need to ring depends on when you took out your policy. Both phone lines are open Monday-Friday 8am-8pm, Saturday and bank holidays from 9am to 5pm, and Sunday 10am-4pm.

• If you took out your policy before 6th November 2017: ring 0800 202 8463
• If you took out your policy on or after 6th November 2017: ring 0800 085 5663

Renew your policy

You can renew your car insurance policy over the phone by calling the number listed below. Remember that you can renew your policy online (find out more in Selectra's guide to LV insurance), but if you want to make any changes to it, you will have to do the renewal process over the phone.

LV car insurance renewal numberThe team will help you renew your policy0800 085 5663*Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm.

Make a claim

If you simply need to claim for a chipped windscreen or window, there is no need to contact LV. You can either book an appointment with Autoglass directly online, or give Autoglass a call on 0800 032 9075. Great news! A windscreen claim does not affect your no claims discountor car insurance premium. You will not even have to give Autoglass your policy number.

For all other car insurance claims, you need to ring the LV car insurance claims team.

• If you are in the UK while making your claim, ring 0800 202 8464
• If you are outside the UK, ring +44 1202 559 261

Both these lines are open 24 hours of the day, 7 days of the week, so you can make a claim whenever you need to.

If LV has asked you to send any documents, photos or invoices as proof to back up your claim, you can either email them to [emailprotected], or post them to:

Motor Claims,
PO BOX 7740,
Bournemouth,
BH1 9XD

Follow up on a claim

If you have already made a claim and would like to follow up, there are a few different contact numbers through which you can get in touch:

• If your car is being repaired: call 0800 032 1625 (Mon-Fri 8am-8pm, Sat 8am-5pm)
• If your car has been written off: call 0800 032 1810 (Mon-Fri 8am-8pm, Sat 8am-5pm)
• If your car has been stolen: call 0800 032 1769 (Mon-Fri 8am-6pm)

Summary of LV car insurance contact numbers

If you have purchased breakdown cover as part of your car insurance policy, head to our breakdown cover contact section below to see all the relevant LV contact numbers you might need.

Classical car insurance

If you are an LV classical car insurance policy holder (LV car insurance guide coming soon), here are all the numbers you need to make changes to your policy, renew your policy and make a claim.

• Make changes: 0800 085 5663 (Mon - Fri 8am-8pm, Sat and bank holidays 9am-5pm, Sun 10am-4pm)
• Renew policy: 0800 085 5663 (Mon - Fri 8am-8pm, Sat and bank holidays 9am-5pm, Sun 10am-4pm). Don’t forget that if you don’t want to make any changes to your policy, you can renew it online.
• Make a claim: 0800 032 2577 (24 hours a day, 7 days a week)

Contact details for breakdown insurance

Breakdown cover is great but a bit useless if you don’t know the number to call when you actually break down! To get emergency assistance when you are left stranded on the roadside, call one of these LV breakdown recovery numbers:

• If you are in the UK: 0800 202 8487
• If you are abroad: +44 1202 292 971
• If you have classical car insurance: 0800 929 111

All phone lines are open 24/7, so someone will be able to help you no matter what time you breakdown.

If you’ve taken out breakdown cover alongside LV car insurance, they are classed as separate policies. This means that the LV contact details to make changes to or renew your breakdown policy are different to those for your car insurance policy.

Unlike with LV car insurance, you can make certain changes to your breakdown policy online using online forms. The forms differ depending on what personal details you want to change. Click the relevant button below to be taken to the correct form.

If you would like to…

• change something other than these details - such as add a person to your policy - or you would simply prefer to talk to someone directly to make the changes, you can ring the following number: 0800 756 8700 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm).
• renew your LV breakdown insurance, call 0800 756 8700 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm).

Motorbike insurance contact info

What if you have LV motorbike insurance? What are the LV contact details you need? To make any changes to your motorbike insurance, you will need to give LV a call on one of the following numbers:

• If you renewed your policy after September 2017 or took out your policy on or after 19 June 2017: ring 0800 085 5663 (Mon-Fri 8am-8pm, Sat and bank holidays 9am-5pm, Sun 10am-4pm).
• If you bought your policy before 19 June 2017 and have not received your renewal pack and you want to renew the policy: ring 0800 085 5663 (Mon-Fri 8am-8pm, Sat and bank holidays 9am-5pm, Sun 10am-4pm).

Like with other LV insurance policies, you can renew your motorbike insurance online if you don’t want to make any changes to it. If you want to make changes when you renew, you can ring the renewal phone line on 0800 085 5663 to get everything sorted. You can reach someone on this line Monday to Friday from 8am to 8pm, Saturday and bank holidays from 9am to 5pm, and Sunday from 10am to 4pm.

The LV motorbike insurance contact number to make a claim is

• If you are in the UK: 0800 032 2577
• If you are overseas: +44 1689 898 603

Both lines are open 24 hours a day, 7 days a week.

Not a LV customer but had a car accident with one?

If you do not have motor insurance with LV but have been involved in an accident with someone who does, you are within your rights to reach out to LV and let them know about the accident.

• Inform LV about the accident: call 0800 032 2577 (Mon-Fri 8:30am-5:30pm)
• Follow up on the claim: call 0800 032 1796 (Mon-Fri 8:30am-5:30pm)

No matter what type of home insurance you have, whether it is standard home insurance, buildings insurance or contents insurance only, or tenants insurance, the LV contact details are the same. They are however different for insurance.

Make changes to your policy

If you want to make any changes to your LV home insurance policy (LV home insurance guide coming soon) the contact number you need depends on when you took out your policy. Both of these phone lines are open Monday to Friday from 8am to 8pm, Saturday and bank holidays from 9am to 5pm, and Sunday from 10am to 4pm.

If you took out your home insurance policy...

• before 22 May 2018: ring 0800 633 5212
• on or after 22 May 2018: ring 0800 085 5664

Renew your policy

To renew your policy over the phone, you can ring 0800 085 5664 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm). If you want to make changes to your policy when you renew it, you must renew it over the phone. If you do not want to make any changes, you can simply renew it online using the LV renewal form.

Make a claim

How do you make a home insurance claim? If you wish to claim for storm or flood damage, you can do so online by clicking the button below.

All other home insurance claims are handled over the phone. You can reach someone on the following numbers Monday to Friday from 8am to 8pm, and from 8am to 4pm on a Saturday. The LV contact details to make a home insurance claim are:

• If you are in the UK: 0800 032 2844
• If you are abroad: +44 1202 296 762

Usually when you make a claim, LV will ask you to supply proof, such as photos of the damage and/or invoices for the cost of repairs. You can email these to [emailprotected] or post them to:

Home Claims,
PO BOX 7733,
Bournemouth
BH1 9XB

Follow up on a claim

If you have already made a home insurance claim and would like to follow up to see what is going on, give LV a call on 0800 032 2844 (Mon-Fri 8am-6:30pm, Sat 8am-4pm).

Home emergency contact

LV allows you to add home emergency cover to any home insurance policy. This means that if disaster strikes at home, such as pipe bursting or your boiler breaks, someone will be there to fix it as soon as possible. So how do you get in touch with LV in a home emergency?

You can either report the problem online or call 0800 028 5988 to receive emergency domestic assistance. As disaster can strike at any time, LV’s Domestic Emergency Assistance Helpline is active 24/7.

Summary of LV home insurance contact numbers

Contact number for landlords

Landlords have their own LV contact details. If you have a landlord insurance policy with LV, here’s all the phone numbers you will need.

• Make changes to your policy:
  • If your policy starts with the letters NBS: ring 0800 028 5165 (Monday-Friday 9am-5:30pm).
  • If you took out policy on or after 10th May 2018: ring 0800 085 5664 (Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday and bank holidays 10am-4pm).
• Renew your policy: 0800 085 5664 (Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm).


• Make a claim:
  • If policy starts with the letters NBS: ring 0800 028 5168 (Monday-Friday 9am-5:00pm).
  • If took out policy on or after 10th May 2018: ring 0800 032 2811 (Monday-Friday 8am-6pm).

Caravan insurance

To make changes to, renew or make a claim on your LV caravan insurance, ring one of the following numbers:

• Make changes to your policy: 0800 085 5664 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm)


• Renew your policy: 0800 085 5664 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm)


• Make a claim:
  • If you are in the UK: 0800 633 5814 (24/7)
  • If you are abroad:+44 1202 296 762 (24/7)

LV travel insurance contact number

LV offers two different travel insurance policies: single trip and annual multi-trip. The contact details for both these policies are exactly the same (yay!).

Make changes to your policy

Making changes to your LV travel insurance (LV travel insurance guide coming soon) policy, (such as changing the name and address listed on the policy), is really easy as it can all be done online. You just need to fill out the relevant form: change name, change address, change email/phone number. You can also make these changes and others by ringing 0800 707 6966 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm).

Renew your policy

If you wish to renew your policy over the phone, call 0800 707 6966 (Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm).

Make a claim

If you wish to claim on your travel insurance, you need to ring the LV claims team on the following number:

LV travel insurance claimsAll calls are recorded and/or monitored0800 707 6967 *Monday-Friday 8am-8pm, Saturday 8am-4pm

When making a claim you will need to tell LV the dates and times of your trip, and the amount of money you wish to claim for. The may also ask you to supply receipts, bills or invoices for medical related expenses.

Follow up on a claim

If you’ve made a claim and want to double check where LV are in the process of accessing it and issuing your money, give them a call on:

• From the UK: 0800 707 6967
• If you are abroad: +44 1243 621 537

Both lines are open Monday to Friday 8am to 8pm and on a Saturday from 9am to 4pm.

Contact for a medical emergency when abroad

There is nothing worse than having a medical emergency on holiday and not knowing who you can turn to for help and assistance. Luckily LV travel insurance includes 24 hour emergency assistance. You can reach the LV 24/7 Emergency Travel Helpline on +44 1243 621 537.

You must call this number in the following circ*mstances:

1. before you go into hospital.
2. if you need medical treatment that costs more than £500.
3. if you think you need to return home before the scheduled end of your trip.

If you do not call in the above situations, it could affect your ability to make a successful claim.

Pre travel contact

LV also offers a 24/7 Pre Travel Advice Helpline. If you have any queries before your trip, just ring 0800 707 6971 to have them all answered.

Summary of LV travel insurance contact numbers

Pets are part of the family, right? To make sure all members of your family are safe and secure, LV also offers pet insurance. If your pet is covered with LV and you want to make any changes to the policy, you can ring 0800 756 8563 (Monday-Friday 8am-8pm, Saturday 9am-2pm, Sunday and bank holidays 9am-5pm). This is also the number to call to inform LV that your pet has been chipped (when the vet puts an electronic microchip in your pet for identification purposes).

Alternatively, you can let LV know about changes you want to make to your policy by sending a letter to the Portsmouth office. Address your letter to:

LV= Pet Claims Department,
The Connect Centre,
Kingston Crescent,
Portsmouth
PO2 8QL

To renew your pet’s policy, call 0800 756 8563. The line is open Monday to Friday from 8am to 8pm and Saturday from 9am to 2pm. On bank holidays, hours change to 9am-5pm.

If you need to make a claim, you should ring the following number: 0800 756 8567 (Monday-Friday 8am-8pm, Saturday 9am-2pm)

Current customers: request your policy documents

Customers who are lucky enough to have an LV online account (the service is currently only available to customers who have a car, home or landlord policy) can view and download their insurance policy documents on their account.

Struggling to log in to your LV online account? Follow our step by step LV login guide and you will have access in no time.

If you do not have an online account but have car insurance, home insurance and landlord insurance, you can request the documents through LV’s online chat. Lv has divided up its online chat services into the different insurance products:

• Car insurance
• Home insurance
• Landlord insurance

If there are no agents currently available, you will have to try again a bit later. The online chat is open Monday to Friday from 8am to 8pm, Saturday from 9am to 5pm, and Sunday from 10am to 4pm.

If you want a copy of your travel insurance documents, you need to fill out an online document request form. In the form you can choose whether you want LV to email or post your documents to you.

To get a copy of your pet insurance documents, you need to ring: 0800 756 8563 (the same number you ring to make changes to the policy).

Potential customers: how do I get a quote?

Are you interested in taking out an insurance policy with LV? Getting a rough idea of what the insurer will charge you can help you decide if it is the right provider for you. There are two ways you can get a quote with LV Insurance: online or via a short phone call.

To get a quote over the phone, you will need to call the correct insurance department. Ringing LV car insurance won’t get you very far if you want a quote for LV home insurance. In the table below we have clearly listed the number for each department to make sure you have the correct one.

In order to give you an accurate quote, LV will ask you for a few personal details - such as your name, address, date of birth and claims history - as well as information that’s relevant to the specific insurance policy. For example, if you want to get a quote for car insurance, you will be asked a couple of questions about your car e.g. the model and age.

General enquiries and feedback

If you have any general queries for LV about its insurance policies, or you want to give the insurer some feedback on your experience (that’s not a complaint), you have two options:

1. Send LV an email at [emailprotected]
2. Fill out the online LV feedback form

Never forget that the best place to start when you have questions is LV Insurance’s FAQS page. Here lie the answers to loads of questions people frequently ask: from everything to do with claims and payment to renewals and policy management.

Connect with LV Insurance on Social Media

LV also has accounts on various social media platforms. A great way to keep up to date with news and developments with LV is to connect with it on one of these platforms.

How to make a complaint with LV

There are three ways you can complain to LV Insurance. You can contact LV:

1. by phone
2. send a letter to the complaints team at the head office in Bournemouth
3. submit a complaint online

Whichever method you prefer to use, we have listed all of the LV contact details below.

If you want to complain via a phone call, you will need to ring the correct complaints department. These vary depending on the type of insurance and whether you want to complain about sales and services or your claims experience.

If you would prefer to place a complaint online, you simply need to fill in the following complaints form and hit the blue submit button at the bottom of the page.

If writing a strongly worded letter is your preferred way to complain, send your letter to the following address. Don’t forget to include your contact details so LV can get back in touch with. These can be your email address, phone number or postal address.

How good is LV at dealing with complaints? Will it take a long time for your complaint to be addressed? Head to Selectra’s review of LV’s complaint handling to find out.

If you have one of LV’s many life insurance policies, such as Income protection or Over 50s life insurance, here are all the correct contact details you need to make a claim and manage your policy.

Making a claim

Income protection

• Call: 0800 756 5869 (UK) *Mon-Fri 8:30am-6:30pm; +44 1392 366 685 (abroad) *Mon-Fri 8:30am-6:30pm

Life insurance and Life insurance with critical illness

• If policy number is in the style of 123456-0001-5N or 1234567-0001-A:
  • 0800 756 5869 (UK) *Mon-Fri 8:30am-6:30pm
  • +44 1392 366 685 (abroad) *Mon-Fri 8:30am-6:30pm
• If policy begins with A, B, C, F, L, RN, T, U, V or X:
  • 0800 550 050 (UK) *Mon-Fri 8:30am-6:30pm
  • +44 1392 366 685 (abroad) *Mon-Fri 8:30am-6:30pm

Mortgage payment protection

• Call: 0800 756 5869 (UK) *Mon-Fri 8:30am-6:30pm; +44 1392 366 685 (abroad) *Mon-Fri 8:30am-6:30pm

Over 50s life insurance

• Call: 0800 032 8390 (UK) *Mon-Fri 8:30am-6:30pm

Quick cover life insurance

• Call: 0800 681 6286 (UK) *Mon-Fri 8:30am-6:30pm; +44 1392 366 685 (abroad) *Mon-Fri 8:30am-6:30pm

Sick pay insurance

• Call: 0800 681 6286 (UK) *Mon-Fri 8:30am-6:30pm

You can also make a claim by sending an email to [emailprotected] or send a letter to the following address:

LV= Health Claims Team,
Emperor House,
Grenadier Road,
Exeter Business Park,
Exeter,
EX1 3LH

If you have already made a claim and would like to follow up, all the contact details you need are listed in the table below.

Manage your life insurance policy

Unlike with LV’s general insurance policies discussed previously (e.g. home, car and travel insurance), you are able to manage your LV life insurance policy online by submitting online forms. You can submit a form to:

1. Make changes to your policy, such as name, address and bank details
2. Check the amount you are covered for
3. Request copies of your policy documents
4. Make any missed premium payments

Click the button below to find all the relevant forms. When on the page, simply select the type of policy you have and you will see a section named Online forms to manage policy. Just click the form you would like to submit, e.g. Change the name on your policy or Pay your missed premium, fill in all the required information and press submit.

LV member care line

Customers who have taken out a certain type of insurance policy with LV automatically become members. Being an LV member comes with certain benefits, including access to a 24/7 helpline every single day of the year. Through this line, members can get free legal, medical and counselling advice and services.

LV member care line0800 876 6166For medical and counselling services, choose option 1.
For legal support, choose option 2.
For the member support fun, choose option 3 (only open Mon-Fri 9am-5pm)
For general enquiries, choose option 4

Data and information correct as of July 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.