How customers track a package with a tracking number on Paypal (2024)

How customers track a package with a tracking number on Paypal (1)

What is a tracking number?

A tracking number is a chain of digits that can include numbers and letters or only numbers. However, this is different from transaction ID which normally first appears on your invoice or order information.

Where customers can find a tracking number

For any shipping product, every seller needs to add tracking info to Paypal including a tracking number so that their customers can know where their item is. Normally tracking numbers can be found on customers’ Paypal page, email from Paypal, or email from third-party platforms.

Besides Paypal tracking, customers can also have tracking numbers if they buy products on e-commerce platforms such as Shopify tracking number, WooCommerce Shipment Tracking, and so on.

Learn why Paypal tracking number is important

How can customers track their package with a Paypal tracking number?

The customer can see the progress of their shipment on their Paypal Activity page. For each order, the details of the shipping address, shipping service, and the date shipped are all shown. If they cannot see, they either can contact sellers or Paypal to get details.

If the customers aren’t a member of Paypal, from a tracking number received by email or on the order information, they can simply go to the website of the shipping company (for example USPS, 4PX, Royal Mail, etc) and enter the tracking number to check.

Following tracking info helps customers know their order status:

  • Specific date & time of delivery
  • Location of the item
  • Scheduled delivery date (if available)

How customers track a package with a tracking number on Paypal (2)

How customers track a package with a tracking number on Paypal (3)

A Paypal tracking number is always necessary because apparently, customers are impatient, they want to track packages as soon as possible and expect to know when they can receive them.

Know more about PayPal through this fantastic blog.

How to automatically add tracking number to PayPal and limit concerns from customers?

A way to prove the customer that their product is shipping is to provide a tracking number to check the progress online. As a result, another issue is that with a large number of items, sellers take much more time to finish the manual work of entering in a day.

With an idea of helping sellers to go through these issues, Synctrack - Add Paypal Tracking Auto was born to minimize the risks of getting a high reserve level or termination of an account for sellers.

You can hesitate the first time, however, the benefits that a Paypal account can bring are more than those risks. For a solution, Paypal has issued sellers best practices so that you can follow and minimize them:

How customers track a package with a tracking number on Paypal (4)

  • Deliver the products to your customer promptly and send them valid tracking information via Paypal, so that they can keep chasing about their products.
  • Take care of your customers by informing them in advance of any cases of delays, changes
  • Find out a way to keep your complaint rates below 1% of your sales
  • Do a fast refund is possible if you have to take action in front of dissatisfied customers

Synctrack is the no.1 in the list of adding tracking info to PayPal on Shopify store. Check it now!

How customers track a package with a tracking number on Paypal (2024)

FAQs

How customers track a package with a tracking number on Paypal? ›

Log in to the PayPal

PayPal
You can use PayPal Checkout to get paid online or in an app. It can be set up in minutes and offers the convenience and security of PayPal. Your customers don't have to re-enter information stored on their accounts to complete payments in just a few steps.
https://www.paypal.com › cshelp › article › what’s-paypal-che...
Shipping Center. Go to the 'Filled orders' tab. Click tracking my shipment under the action's menu on the row. You will then be redirected to the carrier's tracking page to view the tracking details.

Does PayPal ask for a tracking number before payment? ›

PayPal will request that you enter a tracking number to verify that you have indeed shipped the product before they will release the funds to your account. Sometimes the funds will be released as soon as the tracking shows the item is on its way.

Can PayPal payments be tracked? ›

All you have to do is click on “send” and enter the seller's email address. Then enter the amount and click “send.” All transactions can be tracked on your account activity page. Everything you send is protected by advanced encryption with 24/7 fraud monitoring.

Do you have to add tracking on PayPal? ›

If you used a shipping company that offers online tracking, you can add shipment tracking information to the payment on your PayPal account. We recommend you add online tracking to confirm delivery, as it is one of the requirements to be eligible for Seller Protection.

How to track a PayPal transaction ID? ›

To locate your PayPal transaction ID, follow these steps:
  1. Log into your PayPal account.
  2. Click Activity near the top of the page to see your most recent account activities.
  3. Search for the required transaction.
Nov 27, 2023

How does PayPal tracking work? ›

Seller Protection

Every time you process the shipment of an order, PayPal tracking sync automatically delivers the tracking number from your shipping carrier to the PayPal system. With such integration, PayPal can locate a particular tracking number in seconds and use it as proof of delivery in their investigation.

What is proof of delivery on PayPal? ›

If a buyer claims they didn't receive an item, you may be required to provide proof of shipment. Online or physical documentation from a shipping company should include the recipient's name and address, as shown on the Transaction Details page. We'll ask you to upload this to the Resolution Center.

How to check if a PayPal transaction is real? ›

Verify through your PayPal account.

If you receive an email that says that you've received a PayPal payment, take a moment to log in to your PayPal account before you ship any merchandise. Make sure that money has actually been transferred, and that it isn't just a scam. Remember not to follow email links.

How to receive money through PayPal without getting scammed? ›

Here are a few more specific tips to help you avoid falling victim to PayPal scams: Before accepting a payment, look out for red flags. Requests to rush shipments, accept partial payments, or accept payments split up between multiple PayPal accounts are all strong indicators of fraudulent activity.

How to check payment status by transaction ID? ›

The following are the steps you need to follow to check your payment status using your transaction ID:
  1. Log into your mobile banking, third-party UPI-enabled app, or online banking account.
  2. Look for the section titled 'Transactions' or 'Payments'.
  3. Select the transaction whose status you would like to check.
Jan 5, 2024

What does no shipment tracking mean on PayPal? ›

It means that the seller marked your transaction as Shipped but provided no tracking information therefore the item arrives when it arrives.

Is transaction ID and tracking number the same in PayPal? ›

A tracking number is a chain of digits that can include numbers and letters or only numbers. However, this is different from transaction ID which normally first appears on your invoice or order information.

Is my PayPal ID my merchant ID? ›

Each PayPal account has a unique merchant account ID. When you create a payment button, you can choose to display your merchant account ID instead of your primary email address. This way your email address won't be visible to spammers. You can find your merchant account ID under "Account options" in your Settings.

Can banks track PayPal transactions? ›

It's worth noting that PayPal does not share this information with your bank, so your bank statement will only show the amount of the transaction and that it was a PayPal payment.

Does PayPal ask for proof of shipping? ›

We will ask you to provide Proof of Delivery to show the purchase order was fulfilled and includes all of the following: The date the item or service was provided; The recipient's address (email/IP, etc.)

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