How can MoonPay Verify my Identity? | Bitcoin.com Support Center (2024)

FAQs

How can MoonPay Verify my Identity? | Bitcoin.com Support Center? ›

Proof of ID

To give you access to our services, we need to know your legal first name and legal last name. You can send us the following type of government-issued identification documents photographed: International passport (currently not supported for US customers) National ID card (both sides)

Proof of ID

To give you access to our services, we need to know your legal first name and legal last name. You can send us the following type of government-issued identification documents photographed: International passport (currently not supported for US customers) National ID card (both sides)

Most verifications are processed automatically, but if you've submitted a document or image that doesn't meet our requirements, we might have to review it manually and this could cause additional delays. Most verifications are processed between a few minutes and a few days.

MoonPay needs to process your personal information in order to comply with anti-money laundering and security laws.

You can currently sell Bitcoin (BTC), Bitcoin Cash (BCH) and more using Moonpay. We constantly update the list of available cryptocurrencies for sell. Please visit sell.bitcoin.com to find out more.

21.6 Complaints and general queries If you have any feedback or questions contact us via our Customer support email address at support@moonpay.com.Please provide your name, address, and any other information we may need to identify you, your Account, and the Order on which you have feedback or questions.

You can use any document from the following list: State identification (ID) card. Driver license. US passport or passport card.

Cards only: In the U.S., you can use MoonPay only with a credit or debit card (or a card linked to Apple Pay or Google Pay). This presents a handful of issues. First, not all credit cards will play nicely with crypto purchases; legitimate transactions are often bounced back or flagged for fraud.

Scroll down and tap on "Bitcoin." Tap on "Verify Identity." Enter your full name, date of birth, and the last four digits of your Social Security number. Review and confirm the information you provided.

Is it safe to give MoonPay my Social Security number? ›

All MoonPay data is encrypted at rest using AES-256 block-level storage encryption and stored in ISO27001 and PCI DSS compliant datacenters.

Yes, you can purchase bitcoin without turning over your Social Security Number in the process.

If your transaction failed, it may have been declined by your bank because it was a crypto purchase. Please try another payment method or contact your bank directly for help. You can track the status of your transaction from the tracking link provided in your confirmation email.

If you are unable to purchase crypto, the most likely explanation is that you haven't successfully verified your identity or payment method.

Why do I need to verify my identity? Identity verification is required in order to remain compliant with Anti-Money Laundering (AML), countering the financing of terrorism (CFT) and Know Your Customer (KYC) regulations internationally.

Yes. The best way to buy bitcoin with a credit card is through CoinGate either by using Simplex or MoonPay payment services. What credit cards allow crypto purchases? You can buy crypto here with either a VISA or MasterCard credit or debit card.

Identity verification is required in order to remain compliant with Anti-Money Laundering (AML), countering the financing of terrorism (CFT) and Know Your Customer (KYC) regulations internationally.

Ensure you've correctly completed the identity and document verification process. Please refer to the identity verification FAQ page. Try again with a different card (Visa or Mastercard), issued by a different bank. Try again using a different payment processor.

Cards only: In the U.S., you can use MoonPay only with a credit or debit card (or a card linked to Apple Pay or Google Pay). This presents a handful of issues. First, not all credit cards will play nicely with crypto purchases; legitimate transactions are often bounced back or flagged for fraud.

Most orders fail because we couldn't accept your payment, or we couldn't verify your account or payment method. If your order has failed and you have received a message saying “Your transaction has been declined by your bank”, please contact your bank for assistance, as they have rejected your payment.