How a Creditor Closing Your Account Can Hurt Your Credit - NFCC - National Foundation for Credit Counseling (2024)

Question:

My credit card account was closed 6 years ago. After it was closed I paid a reduced payment at the request of the credit card company and never missed a payment. But unbeknownst to me, they closed my other account. I can no longer make purchases, but I technically still have an account with them.

When I asked to have it opened back up, they said there was nothing that could be done once it was closed. I have a small balance left but will have it paid off very soon. Is it hurting my credit score now?

Dear Reader,

Unfortunately creditors can close a credit card account without a user’s permission for many reasons, and the closure is likely to hurt your scores. Both the account closure and the circ*mstances of the closure can hurt your credit.

Generally, accounts are closed if there’s prolonged inactivity, overspending, or a history of missed or late payments. The creditor is also likely to close the account if you’re participating in a hardship program or payment plan, which seems to be your case.

Once your credit card is closed, you can no longer use that credit card, but you are still responsible for paying any balance you owe to the creditor. In most situations, creditors will not reopen closed accounts. When it comes to the impact on your credit, here’s what you should know:

How do closed accounts impact your credit reports?

Closing a credit card can impact your credit reports and hurt your credit score in a few different ways, but fortunately the damage is less severe over time.

Higher credit utilization ratio

Your credit utilization ratio is the second most important factor that weighs into your credit scores. This ratio looks at how much you owe on your credit card accounts compared to how much credit you have available, and the less you owe the better.

When you have an account closed, you no longer have any credit available on the account. If you still owe a balance, your credit utilization ratio on the account surpasses 100%, which can cause your scores to drop.

Recent negative marks

The effect of a closed credit card account—or any other negative mark on your credit report—lessens over time. If your account was closed six years ago, the worst of it is far behind you. The closed account will no longer impact you after it is removed from your credit cards, which will likely happen seven years from the last missed payment on the account.

However, your past missed payments, along with the remaining balance, are still affecting your credit utilization ratio in the meantime. So if your goal is to improve your credit quickly, it’s a good idea to pay the remaining balance and move forward with a plan to rebuild your credit.

Five tips for rebuilding your credit

Each person’s credit reports contain unique information, but there are steps anyone can take to make improvements. Each of the following are essential to creating good credit history and improving your scores.

1. Practice healthy credit habits

The following habits are essential in determining your credit scores, so they’re a major part of building and maintaining good credit:

  • Make all debt payments on time.
  • Keep your credit utilization low.
  • Open and close credit accounts sparingly.

2. Add positive information to your credit reports

Ultimately, the strategy for rebuilding your credit profile after an account closure will depend on your current circ*mstances. For instance, do you have any other credit cards open? If so, use them sparingly and try to pay off your full balance each month.

If not, consider opening a secured account to help you establish a positive credit history until you can get a regular credit card. You can also build your credit scores by having a loved one add you to their credit card as an authorized user. Just make sure the account is in good standing first.

3. Review your credit reports

Checking your credit reports can help you discover areas that require attention, such as accounts you haven’t managed properly, errors that need to be disputed or signs of identity theft. You can get a free copy of each of your credit reports—from Equifax, Experian and TransUnion—once a week through AnnualCreditReport.com.

4. Review your credit scores

Unlike credit reports, you can’t typically see your credit scores for free. You may, however, have complimentary access to one of your scores through your credit card company or your bank. If not, you can use FICO’s Free Scores Estimator to get a good idea of what range your scores are in.

5. Get Professional Support

Sometimes, making sense of a credit setback and figuring out how to improve your scores can be daunting, But you’re not alone. The NFCC has a vast library of free credit information and resources, including certified financial counselors who can meet with you online or over the phone to offer professional, personalized advice.

Sincerely,
Bruce McClary, Vice President of Communications

How a Creditor Closing Your Account Can Hurt Your Credit - NFCC - National Foundation for Credit Counseling (2024)

FAQs

Does NFCC hurt your credit? ›

Simply obtaining counseling, whether it is for debt, housing or other financial issues, has no bearing on your credit score, it is not reported to the credit bureau.

Does it hurt your credit if a creditor closes your account? ›

2 However, the act of having a credit card closed, whether by you or by the creditor, can hurt your credit score by raising your credit utilization.

Does closing a credit card account affect your credit score? ›

Closing a credit card could change your debt to credit utilization ratio, which may impact credit scores. Closing a credit card account you've had for a long time may impact the length of your credit history. Paid-off credit cards that aren't used for a certain period of time may be closed by the lender.

How many points will my credit score drop if I close a credit card? ›

While there's truth to the idea that closing a credit account can lower your score, the magnitude of the effect depends on various factors, such as how many other credit accounts you have and how old those accounts are. Sometimes the impact is minimal and your score drops just a few points.

What happens when a creditor closes your account? ›

When an account is closed, the amount of available credit decreases, which impacts your credit-utilization ratio — the amount you owe as a percentage of your total available credit. This ratio accounts for 30% of your credit score. Keeping your balances around 30% or less of your available credit is best.

What does it mean when a creditor closes your account? ›

Creditors can close accounts for a number of reasons and some seem quite legitimate, like late payments occurring, going over the limit, and filing a bankruptcy. Creditors can also watch your credit reports and assess your spending, payment patterns, and management habits.

Should I pay off a closed account? ›

Even after an account is closed, a solid history of paying on time can help your credit score. The positive effect will not be the same as an open account, but it can still bolster your credit score, according to the credit bureau Experian.

Can a creditor close your account without notice? ›

The Account is Inactive

If you have a $0 balance on a credit card and haven't used that card in a year or more, you may find the creditor has closed it without notice. It's a fairly common practice, and creditors aren't legally required to give advance notice when they close credit cards due to inactivity.

What are the disadvantages of closing a credit card account? ›

While this may seem like a helpful move, there are some pros and cons to consider. Perhaps most significantly, closing an account may impact the variables that contribute to your credit score, such as the overall age of your credit lines or your utilization ratio, causing your score to decline.

Is it worth closing a credit card? ›

Canceling a credit card will cause a direct hit to your credit score, so more often than not, you'll want to keep the account open. Correctly managing an open, rarely-used account may require some extra attention, but the added effort will help your credit in the long run.

Is it bad to close a credit card with zero balance? ›

Your credit utilization ratio goes up

By closing a credit card account with zero balance, you're removing all of that card's available balance from the ratio, in turn, increasing your utilization percentage. The higher your balance-to-limit ratio, the more it can hurt your credit.

How long does it take to recover from closing a credit card? ›

“While your scores may decrease initially after closing a credit card, they typically rebound in a few months if you continue to make your payments on time,” Griffin says. The primary reason your score may decrease is through losing a credit limit and increasing your utilization rate.

How long does a closed account stay on your credit report? ›

Negative information typically falls off your credit report 7 years after the original date of delinquency, whereas closed accounts in good standing usually fall off your account after 10 years.

Why did my credit score drop 40 points after paying off credit card? ›

It's possible that you could see your credit scores drop after fulfilling your payment obligations on a loan or credit card debt. Paying off debt might lower your credit scores if removing the debt affects certain factors like your credit mix, the length of your credit history or your credit utilization ratio.

Can I trust NFCC? ›

Each counselor and office that offers services through the NFCC is accredited by the Council on Accreditation, a third-party non-profit accrediting organization. Individual offices must be re-certified every four years. You can find a member agency near you at NFCC.org.

Is NFCC worth it? ›

The National Foundation for Credit Counseling (NFCC) is a great place to start. It's the largest and longest-running nonprofit financial counseling organization in the country, and it can connect you with one of its many NFCC-certified credit counselors for free.

Is debt consolidation a good idea? ›

Consolidating debt can be a good idea if you have good credit and can qualify for better terms than what you have now and you can afford the new monthly payments. However, you might think twice about it if your credit needs some work, your debt burden is small or your debt situation is dire.

Is reporting rent to credit good? ›

If you pay your rent on time every month, reporting your rent to credit bureaus can be a safe way to add positive payment behavior to your credit report.

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