Get help managing financial uncertainty (2024)

Table of Contents
You don’t have to face financial uncertainty alone Help for homeowners Call mortgage company Call your mortgage company Tips for talking to your servicer Avoiding foreclosure Mortgage assistance myths Contact a counselor Contact a housing counselor Call 855-HERE2HELP to talk to a counselor today How housing counseling can help you 5 questions to ask a housing counselor Understand relief options Understand mortgage relief options Options to stay in your home Options to leave your home Understand the impact Call your mortgage company Tips for talking to your servicer Avoiding foreclosure Mortgage assistance myths Contact a housing counselor Call 855-HERE2HELP to talk to a counselor today How housing counseling can help you 5 questions to ask a housing counselor Understand mortgage relief options Options to stay in your home Options to leave your home Understand the impact Financial support is available for those impacted by COVID Homeowner Assistance Fund Financial assistance for landlords Helpful calculators and tools for homeowners Help for renters Contact a counselor Contact a housing counselor Call 855-HERE2HELP to talk to a counselor today How a housing counselor can help you 5 questions to ask a housing counselor Talk to your landlord Talk to your landlord Tips for talking to your landlord Understand your rights Understand yourrenter rights Get to know your renter rights Find assistance Find rental assistance How to find the rental assistance you need Contact a housing counselor Call 855-HERE2HELP to talk to a counselor today How a housing counselor can help you 5 questions to ask a housing counselor Talk to your landlord Tips for talking to your landlord Understand yourrenter rights Get to know your renter rights Find rental assistance How to find the rental assistance you need Have you been impacted by a disaster? How to identify and avoid scams FAQs

Get help managing financial uncertainty (1)

You don’t have to face financial uncertainty alone

Financial uncertainty is always stressful, whether it’s a short-term setback or a long-term change. Regardless of the reason, assistance is available — for both homeowners and renters — to help get you through the difficult period and on the path to a more stable future.

Help for homeowners

If you’re dealing with financial uncertainty and are concerned about making your mortgage payments, there are options and resources to help. Click through the three key actions below to see some steps you can take now to get back on track.

  • Call mortgage company
  • Contact a counselor
  • Understand relief options

Call mortgage company

Call your mortgage company

Your mortgage servicer — the company you make your monthly mortgage payments to — can help you identify relief options that may be right for your situation. If you don’t know who your servicer is, you can usually find it listed in the top-left corner of your mortgage statement.

Tips for talking to your servicer

Prepare for the call with your mortgage company by reviewing these tips ahead of time.

Avoiding foreclosure

Nobody wants to experience foreclosure. Fortunately, there are options available to help struggling homeowners avoid foreclosure.

Mortgage assistance myths

You may have heard some inaccurate information about applying for and receiving mortgage assistance. We’re setting the record straight and debunking the most common myths here.

Contact a counselor

Contact a housing counselor

Knowledgeable housing counselors are available to speak with you at no cost. They will help you understand your options and create a personalized action plan.

Call 855-HERE2HELP to talk to a counselor today

Fannie Mae provides access to HUD-approved housing counselors. Call or make an appointment now.

How housing counseling can help you

Experienced, HUD-approved housing counselors can help you with budgeting and debt challenges, protecting your credit, avoiding foreclosure, and more. Counseling is available in multiple languages and at no cost to you.

5 questions to ask a housing counselor

Speaking one-on-one with a housing counselor is a great opportunity to get answers and explanations, so be sure to make a list of questions ahead of time. Here are five to get you started.

Understand relief options

Understand mortgage relief options

There are options that can allow you to stay in your home or decide to leave — without facing foreclosure. Your mortgage company will talk through your options, but it can help to have a basic understanding before you call.

Options to stay in your home

Learn about mortgage options that may allow you to stay in your home, while avoiding foreclosure and potentially making your monthly payments more manageable.

Options to leave your home

If you decide staying in your home is no longer affordable or practical for you, there are mortgage options that can help you avoid foreclosure as you gracefully move on.

Understand the impact

It’s important to understand how mortgage relief could affect your financial future, including the impact on your credit score and changes to your loan terms.

Call mortgage company

Call your mortgage company

Your mortgage servicer — the company you make your monthly mortgage payments to — can help you identify relief options that may be right for your situation. If you don’t know who your servicer is, you can usually find it listed in the top-left corner of your mortgage statement.

Tips for talking to your servicer

Prepare for the call with your mortgage company by reviewing these tips ahead of time.

Avoiding foreclosure

Nobody wants to experience foreclosure. Fortunately, there are options available to help struggling homeowners avoid foreclosure.

Mortgage assistance myths

You may have heard some inaccurate information about applying for and receiving mortgage assistance. We’re setting the record straight and debunking the most common myths here.

Contact a counselor

Contact a housing counselor

Knowledgeable housing counselors are available to speak with you at no cost. They will help you understand your options and create a personalized action plan.

Call 855-HERE2HELP to talk to a counselor today

Fannie Mae provides access to HUD-approved housing counselors. Call or make an appointment now.

How housing counseling can help you

Experienced, HUD-approved housing counselors can help you with budgeting and debt challenges, protecting your credit, avoiding foreclosure, and more. Counseling is available in multiple languages and at no cost to you.

5 questions to ask a housing counselor

Speaking one-on-one with a housing counselor is a great opportunity to get answers and explanations, so be sure to make a list of questions ahead of time. Here are five to get you started.

Understand relief options

Understand mortgage relief options

There are options that can allow you to stay in your home or decide to leave — without facing foreclosure. Your mortgage company will talk through your options, but it can help to have a basic understanding before you call.

Options to stay in your home

Learn about mortgage options that may allow you to stay in your home, while avoiding foreclosure and potentially making your monthly payments more manageable.

Options to leave your home

If you decide staying in your home is no longer affordable or practical for you, there are mortgage options that can help you avoid foreclosure as you gracefully move on.

Understand the impact

It’s important to understand how mortgage relief could affect your financial future, including the impact on your credit score and changes to your loan terms.

Financial support is available for those impacted by COVID

Homeowner Assistance Fund

You may be eligible for financial assistance from the federal government through the Homeowner Assistance Fund which supports homeowners facing financial challenges due to COVID. You can learn more about this program using our free housing counseling service at 855-HERE2HELP (855-437-3243).

Visit NCSHA

Financial assistance for landlords

If you're a landlord struggling to pay your mortgage because your tenants have been impacted by COVID and are having difficulty paying their rent, the Consumer FinancialProtection Bureau (CFPB) hashelpful informationon state and local programs offering rental assistance.

Visit CFPB

Helpful calculators and tools for homeowners

Use our calculators, tools, and other resources to explore, prepare, and make more informed decisions.

Get help managing financial uncertainty (5)

Fannie Mae loan lookup tool

To explore mortgage relief options, it’s good to know who owns your mortgage. Use our Loan Lookup tool to find out.

Get help managing financial uncertainty (6)

Mortgage repayment calculator

If you've fallen behind in your mortgage payments, use this calculator to learn what you'll need to pay to bring your loan current.

Learn more

Get help managing financial uncertainty (7)

Mortgage refinance calculator

See how much you'd save by refinancing. Depending on your current loan and market conditions, refinancing could help reduce your monthly payment.

Learn more

View all resources

Help for renters

Before making decisions during times of financial uncertainty, it’s important to understand your rights as a renter. Then you can discuss the possibility of different financial arrangements with your landlord or seek other assistance to help pay your rent. Housing counselors are also available at no cost to discuss your options.

  • Contact a counselor
  • Talk to your landlord
  • Understand your rights
  • Find assistance

Contact a counselor

Contact a housing counselor

Knowledgeable housing counselors are available to speak with you at no cost. They will help you understand your options and create a personalized action plan.

Call 855-HERE2HELP to talk to a counselor today

Fannie Mae provides access to HUD-approved housing counselors. Call or make an appointment now.

How a housing counselor can help you

Housing counselors can help you with budgeting and debt challenges, protecting your credit, and more. Counseling is available in multiple languages and comes at no cost to you.

5 questions to ask a housing counselor

Speaking one-on-one with a housing counselor is a great opportunity to get answers and explanations, so be sure to make a list of questions ahead of time. Here are five to get you started.

Talk to your landlord

Talk to your landlord

Depending on your rental situation, your landlord or property owner may be willing to make accommodations to help you get through a challenging financial period.

Tips for talking to your landlord

Review these tips before talking to your landlord about your financial situation.

Understand your rights

Understand yourrenter rights

As a renter, you have rights, and you should know what they are before making decisions. Depending on your circ*mstances, you may have certain protections and privileges to help you manage financial uncertainty.

Get to know your renter rights

If you’re facing eviction, it’s important that you understand your protections.

Find assistance

Find rental assistance

If you’re having difficulty paying your rent, there may be financial assistance available — including federal and local programs focused on affordable rental housing. Each program has different benefits and eligibility requirements, so explore the options to see what may work for you.

How to find the rental assistance you need

If you’re struggling to pay rent or meet housing costs, there are rental assistance resources available.

Contact a counselor

Contact a housing counselor

Knowledgeable housing counselors are available to speak with you at no cost. They will help you understand your options and create a personalized action plan.

Call 855-HERE2HELP to talk to a counselor today

Fannie Mae provides access to HUD-approved housing counselors. Call or make an appointment now.

How a housing counselor can help you

Housing counselors can help you with budgeting and debt challenges, protecting your credit, and more. Counseling is available in multiple languages and comes at no cost to you.

5 questions to ask a housing counselor

Speaking one-on-one with a housing counselor is a great opportunity to get answers and explanations, so be sure to make a list of questions ahead of time. Here are five to get you started.

Talk to your landlord

Talk to your landlord

Depending on your rental situation, your landlord or property owner may be willing to make accommodations to help you get through a challenging financial period.

Tips for talking to your landlord

Review these tips before talking to your landlord about your financial situation.

Understand your rights

Understand yourrenter rights

As a renter, you have rights, and you should know what they are before making decisions. Depending on your circ*mstances, you may have certain protections and privileges to help you manage financial uncertainty.

Get to know your renter rights

If you’re facing eviction, it’s important that you understand your protections.

Find assistance

Find rental assistance

If you’re having difficulty paying your rent, there may be financial assistance available — including federal and local programs focused on affordable rental housing. Each program has different benefits and eligibility requirements, so explore the options to see what may work for you.

How to find the rental assistance you need

If you’re struggling to pay rent or meet housing costs, there are rental assistance resources available.

Have you been impacted by a disaster?

Learn more

How to identify and avoid scams

Scammers know that times of crisis and hardship are unfortunately when people are most vulnerable. That’s often when they target you, offering financial relief — including ways to prevent foreclosure or eviction — in an attempt to steal your money, personal information, or other property. But you can learn to spot and stop potential fraudsters before they take advantage of your situation.

Learn more

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Get help managing financial uncertainty (2024)

FAQs

Get help managing financial uncertainty? ›

Your mortgage servicer or a HUD-approved Housing Counseling Agency can help at no cost to you.

Who helps consumers who are having difficulty paying their mortgage? ›

Your mortgage servicer or a HUD-approved Housing Counseling Agency can help at no cost to you.

How does a forbearance work? ›

Forbearance is a process that can help if you're struggling to pay your mortgage. Your servicer or lender arranges for you to temporarily pause mortgage payments or make smaller payments. You still owe the full amount, and you pay back the difference later. Forbearance can help you deal with a financial hardship.

Is a forbearance a loan modification? ›

A loan modification may alter the maturity date of a loan, as a loan modification can amend any provision of the original loan contract. In a forbearance agreement, there would be no formal change to the maturity date because the loan stays in default status during the forbearance period.

What is the financial hardship loan program in Louisiana? ›

HAF funds may be used to reduce a homeowner's monthly mortgage/loan payments for up to three months (advance payments), plus an additional three months pending re- certification (6 months total), or until the Maximum Amount of Assistance is reached.

Is the mortgage Forgiveness Act still in effect? ›

That relief has expired and been extended several times. The latest extension, enacted in December 2020, provides relief for debt forgiven from January 1, 2021 through December 31, 2025.

What are my options if I can't pay my mortgage? ›

Refinance. Get a loan modification. Work out a repayment plan. Get forbearance.

How long can I suspend my mortgage payments? ›

Some servicers will extend forbearance for as long as 12 months, or in some cases, even longer. You'll need to speak to the servicer to get approval for a second or extended forbearance period.

What happens if you lose your job and can't pay your mortgage? ›

If your mortgage is federally backed, you may be eligible for forbearance, which typically allows you to postpone payments for up to a year, and 18 months in some cases. 8 There are also additional options for mortgage relief, such as your state's Homeowner's Assistance Fund program.

How bad does a forbearance hurt your credit? ›

Forbearance itself doesn't have a direct impact on your credit score, as long as you keep up with your payments as agreed (i.e., making reduced minimum payments or resuming regular payments once forbearance is over).

What is a hardship forbearance? ›

Help is available. The majority of homeowners are eligible for forbearance for a coronavirus-related financial hardship. Forbearance is when your mortgage servicer or lender allows you to pause or reduce your mortgage payments for a limited time while you regain your financial footing.

What disqualifies you from a loan modification? ›

If you do not have consistent income to be able to make the new payment under the loan modification, your request will likely be denied. A new proposed monthly payment on a loan modification (including your property taxes and insurance) should be about 31% or less of your monthly income.

Who qualifies for loan modification? ›

How to Qualify for Loan Modification. Generally, you can qualify for a loan modification if you've had an income loss or reduction that caused you to miss your mortgage payments. Or you have to be in imminent danger of falling behind on payments.

Who qualifies for Louisiana Grant? ›

Be a Louisiana Resident;* File a Free Application for Federal Student Aid (FAFSA); Receive a Federal Pell grant; Have remaining financial need after deducting Estimated Family Contribution (EFC) and all federal/state/institutional grant or scholarship aid (“gift aid”) from student's Cost of Attendance (COA);

How much can you get from a hardship loan? ›

If you're borrowing for an emergency, a personal loan can be funded within a couple of days. Some lenders offer secured personal loans, which require collateral and can help you qualify more easily or get a better rate. Amount: $1,000 to $100,000.

Are these hardship loans legit? ›

The email claims to be from a government agency or organization that offers financial assistance to those in need. The email says you have been approved for financial support and to call a phone number to finish enrolling in the program. However, it is all fake.

Who should you contact first if you are having difficulties making your monthly payments? ›

Once you know what you can afford to pay each month, contact your creditors. Tell them what's going on—maybe you suffered a job loss, divorce, medical problems, or other financial trouble—and explain how the hardship has impacted your ability to pay your account.

What is it called when someone doesn't pay their mortgage? ›

A mortgage is considered delinquent when a scheduled payment is not made on or before the due date. If the borrower can't bring the payments on the mortgage current within a certain period of time, the lender may begin foreclosure proceedings.

How long can you live in your house without paying mortgage? ›

If you miss one mortgage payment, lenders will often issue you a 15-day grace period to pay without incurring a penalty. If you miss four consecutive mortgage payments (or are 120 days late), most lenders begin the process of foreclosure on your home.

What is mortgage customer service? ›

Customer service prepares the borrowers for the application process and answers any questions that the client may have during the process.

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