On this page
General Questions
What is PrimeXBT?
What markets can I trade?
How to invest? How do I start?
How much money can I make?
Can you trade for me?
Are there any fees when trading?
Where do you get your prices for currencies?
Do you have apps for iOS, Android, PC?
Do you have a Referral program?
How can I earn without investing?
Can I create a demo account for paper trading?
Can I connect via API?
Can I use third-party tools for charting, e.g. TradingView?
What are the trading limits?
Do I need to provide documents to start trading?
Depositing funds
How do I make a deposit?
Can I deposit Cash/Fiat to my PrimeXBT account?
Can I change account balance currency or exchange crypto?
Can I deposit via a bank card / bank transfer / gift card ?
How long does a deposit take?
What is the minimum deposit to start trading?
My deposit is ‘Completed’ but I do not see my funds
I received a 'Welcome bonus' offer. How can I claim it?
Withdrawing funds
What is the minimum and maximum amount for a withdrawal?
What is the withdrawal fee?
Are there any limits on withdrawals?
How can I add my withdrawal address?
How fast is my withdrawal processed?
How can I check the status of my withdrawal? Can I Cancel my withdrawal?
Can I withdraw to my bank account?
I didn’t receive a withdrawal confirmation email
Account and security
Why it is important to secure access to your email
How can I secure my PrimeXBT account?
Can I change my email?
How to disable email notifications?
I forgot my password. What do I do?
I lost or reset my 2FA device / phone. What do I do?
Where can I check my login history?
Someone accessed my account but it was not me
Can I see a detailed report of all trading activity on my account?
How can I delete my PrimeXBT account?
How to open PrimeXBT support live chat?
Trading
What are Long and Short positions?
What is leverage?
Can I change my leverage?
What is price spread?
What is slippage?
How long can I keep a position open?
Why is my order rejected?
Can I use Stop Loss/Take Profit?
My Stop Loss/Stop Buy order was executed even though the price on the chart never went that high. Why?
My Take Profit/Limit Buy order was NOT executed even though the price on the chart dropped and reached it? Why?
Why was my Stop Loss order filled at a different price?
What is liquidation?
How can I increase my Available Margin?
Which margin system is available, Cross-margin or Isolated margin?
Does Unrealized P/L include fees incurred for a trade?
What are the fees?
What is a Trading day?
I received an error when placing an order/position. How can I find the reason of the error?
