Don’t know the answer to a question? Turn it into a sale! (2024)

FAQs

Don’t know the answer to a question? Turn it into a sale!? ›

Offer to find the answer

When you don't have the answer to part, or all, of a client/potential client question, the best way to handle it is to offer to look up or find out this information. Tell the client you don't know, but you will find out. Try to give them a timeline for when you will have an answer.

Offer to find the answer

When you don't have the answer to part, or all, of a client/potential client question, the best way to handle it is to offer to look up or find out this information. Tell the client you don't know, but you will find out. Try to give them a timeline for when you will have an answer.

You could say something like “I've never encountered that before,” or “I'm not familiar with that term.” From there, ask for clarity before proceeding. Once the interviewer clarifies, use the new information to answer their original question. This showcases your ability to adapt and apply new information quickly.

It's Okay if You Don't Know the Answer

People have gotten really good at detecting dishonesty and have no tolerance for it. Even if you mean well by trying to guess at an answer, you're always better off offering to look up an answer or find someone who knows the answer.

However, responding “I don't know,” probably won't do the person seeking answers any favors—or make you look any better. A smarter option? Say, “I'm not sure I'm the best person to answer that,” then follow up with the appropriate referral to your boss, another department, or whoever can better answer the question.

I usually just say I don't know, but sometimes I would know something tangentially relevant and try to tie the question to that to domeonstrate at least demonstrate some domain knowledge. Usually if you're really stumped on something they'll just move on.

The Best Way To Say I Don't Know

I don't know could be your answer to a question in the viva, but it doesn't have to be all of your answer. Say why. It can be as simple as “I didn't do that” or “I didn't read this.”...

If you don't know the answer, accept it; ask for what their answer would be. This might help you understand if they have understood the topic as you had intended to or can possibly give you a different perspective.

After a few futile attempts, feel free to say that you don't know the answer. You may even be bold enough to say, “Since none of my answers are acceptable, I would really appreciate it if you could give me some pointers or tell me what would be a correct answer.”

What to do if you don t know the answer to a question on a test? ›

Come back to items you were unsure of: Put a mark next to any questions you are unsure of. If you complete the entire exam with time to spare, review these questions – you will often get clues (or even answers) from other questions.

Having a question that you don't know the answer to can be frustrating. Luckily, you can use a variety of different tools to solve your inquiry. Depending on the question, you can use a search engine, conduct extensive research, or contact a professional. Before long, you'll be that much closer to finding the answer.

Responding with “I'll find out” is a highly effective answer. Let the patient know you would like to consult a colleague, a research article, or medical resource, to find the information or verify your thinking.

You could ask them if they have seen your question and if they have, let them know you have been wondering why they haven't answered. They might've missed it, something might be going on for them or they've felt uncomfortable answering that question. Either way, getting an answer will help you take it from there.

Offer To Find The Answer

If asked something you don't know, the best thing to do is be honest and say you don't know. Then, offer to find out the answer. If you're not familiar with a topic, ask for someone on your team to help you out.

The first is, “We don't take No for an answer”. The idea is that we don't end our sales call just because the customer tells us they don't want to buy from us. We are supposed to persist through the “No” until we mentally wrestle the customer into submission and they say “Yes”.