Documenting Your Public Service (2024)

Introduction

This guide provides all Government employees, including senior agency officials and political appointees, with information regarding their responsibilities for managing Federal records. Knowledge of this guidance and careful advance planning will aid employees throughout their Federal service. This guide identifies recordkeeping responsibilities and explains how to distinguish Federal records from other recorded information, including personal materials.

Federal records are important business assets with continuing value in protecting the rights and interests of the public, holding officials accountable for their actions, and documenting our nation's history. Government employees create and maintain Federal records as an integral part of their responsibilities.

Instituting good recordkeeping practices helps agencies:

minimize costs and operate more efficiently;
improve performance, transparency, and accountability by documenting actions and decisions; and
identify and transfer permanently valuable historical records to the National Archives of the United States.

This guide does not apply to Presidential records created under the Presidential Records Act (PRA). Presidential records are managed separately from Federal records. Questions related to determining whether or not documentary materials are Presidential records should be referred to the White House Counsel.

What Are Federal Records?

Federal records are all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business. Federal records must be preserved by an agency - as evidence of the organization, functions, policies, decisions, procedures, operations or other activities of the United States Government or because of the informational value of the data in them – until they are authorized for disposal as temporary records or for transfer to the National Archives as permanent records.

Federal records exist in many forms including, but not limited to:

Are Electronic Messages Federal Records?

Electronic messages, including email, social media messages, instant messages, and texts, are Federal records if they meet the definition mentioned above. Agencies must issue instructions to staff on the management of electronic messages determined to be Federal records. Employees who create a significant amount of permanent records should consult with their agency records officer to determine the most effective way to manage those electronic messages.

Personal and non-official accounts should only be used to conduct agency business in exceptional circ*mstances. In 2014, the Federal Records Act was amended to require that an officer or employee of an executive agency may not create or send a record using a non-official electronic messaging account unless they:

copy an official electronic messaging account of the officer or employee in the original creation or transmission of the record; or
forward a complete copy of the record to an official electronic messaging account of the officer or employee not later than 20 calendar days after the original creation or transmission of the record.

NARA guidance further requires that if an officer or employee of an executive agency receives an electronic messageon a personal account, they must forward a complete copy of the record to an official electronic messaging account of the officer or employee not later than 20 calendar days after the original creation or transmission of the record.

How do I Handle Social Media Accounts?

Social media accounts created or used for official agency business must stay under the control of the agency. When an employee uses a personal social media account to communicate with the public on behalf of the agency, the account may become the property of the agency and its contents considered Federal records.

When an employee starts or stops speaking on behalf of the agency, they should indicate their change of status on the social media platform. A best practice is to create unique agency-administered accounts when an employee begins using social media for official purposes. This allows for a clear delineation between when an employee is acting in an official or personal capacity. For example, a government employee’s username could be their position title, acronym, or role instead of their personal name. Upon leaving government service, an employee who wishes to continue using the same social media platforms for personal reasons will need to create new social media accounts.

What Are Personal Materials?

Personal materials refer to documentary items not relating to or having an effect upon agency business. Personal materials belong to an individual, not the agency ( See 36 CFR 1220.18). Traditionally, personal materials have included the following categories:

business or professional files created before entering Government service
reference files, for example professional association journals or library materials
copies of your official personnel file that were created when you entered Federal service
personal correspondence, emails, and other materials documenting outside business or political pursuits not relating to agency business

Employees may remove documentary materials of a purely personal nature when they leave the agency. However, employees often intermingle their personal and official files. In those situations, the agency may need to review and approve the removal of personal materials to ensure all Federal records are properly preserved and agency policies are followed. Employees should consult the agency records management staff, legal counsel, or other designated officials to help determine whether files are personal or Federal records.

As a best practice, employees should not conduct personal business on official agency accounts and information technology systems. As a reminder, if an officer or employee of an executive agency creates or receives an electronic message on a personal account, they must forward a complete copy of the record to an official electronic messaging account of the officer or employee not later than 20 calendar days after the original creation or transmission of the record.

What Do Government Employees Need to Do When Entering Federal Service?

Employees should contact their agency's records management staff for a briefing on specific agency recordkeeping requirements. Additionally you should follow these best practices:

Implement records management instructions issued by the agency records management staff, including guidelines on records creation and procedures for capturing Federal records.
Document the substance of meetings and conversations where decisions are made, issues are resolved, or policy is established.
Keep personal materials separate from official accounts or systems. This avoids the laborious and difficult task of reviewing voluminous materials when leaving the agency.
Ensure Government business information is extracted from documents that contain a mix of personal and business matters and include the business information in agency files.

What Do Government Employees Need to Do When Leaving Federal Service?

When leaving Federal service, government employees need to take steps to ensure all Federal records are properly managed and preserved until their authorized disposition. You should contact your agency's records management staff to determine if there is an exit clearance process already in place at your agency. Possible responsibilities you may be asked to perform include ensuring records are appropriately identified and captured from:

email, social media, or electronic messaging accounts;
all internal and external advisory boards, committees, or councils in which you participated; and
reports to Congress and/or the President, speeches, testimonies, or major correspondence.

Federal records must be maintained under the control of the Government. Employees generally may take extra copies of federal records that are already publicly available, subject to each agency's review and approval. Any removal of information is subject to review by officials from your agency. Approval should be granted only if all of the following conditions are met:

removal would not adversely impact the official records of the agency;
removal would be at no cost to the agency;
the materials do not contain classified national security information;
the information removed is not subject to the Privacy Act of 1974 (5 U.S.C. 552a); and
disclosure of the information removed is not otherwise prohibited by law.

However, when determining whether to permit departing employees to remove copies of Federal records, the agency should also consider the extent to which such removal could affect the agency's ability to invoke various legal privileges, and should consider the use of nondisclosure agreements in appropriate cases. In those instances, the agency should also review and approve the removal of personal materials to ensure that all agency policies are followed properly.

Can Former Government Employees Continue to Have Access to Classified Information?

The use of classified records after leaving Government service falls under the current Executive Order governing "Classified National Security Information." The Order requires classified information shall remain under the control of the originating agency or its successor in function. An official or employee leaving an agency may not remove classified information from the agency's control.

However, the Order does allow former employees access to classified information in limited circ*mstances. The Order states agencies may grant access to classified information only when the person has a security clearance at an appropriate level, has signed a nondisclosure agreement, and has a "need-to-know" the information. However, the "need-to-know" requirement may be waived for persons engaged in historical research and for presidential appointees who previously occupied policy making positions. Waivers may be granted only if the originating agency:

determines in writing access is consistent with the interests of national security;
takes appropriate steps to protect classified information from unauthorized disclosure or compromise and ensures the information is safeguarded in a manner consistent with the Executive Order; and
limits access for former Presidential appointees to items they originated, reviewed, signed, or received while in office.

Consult with your agency's information security officials with any questions regarding continued access to classified information.

Will Federal Records I Create Go to the National Archives?

The records you create as a Government employee could one day become part of the National Archives. NARA's mission is to provide public access to the Federal records in its care. NARA is also responsible for overseeing records management throughout the Government and works with agencies to determine how long records are kept. Permanent records are ultimately transferred to the National Archives for preservation and public access. However, not all records are permanent. In fact, most records are temporary and will one day be disposed of. As a Federal employee it is very important to work with your agency's records management staff to learn what requirements apply to the records you create.

Where Can Further Information and Assistance Be Found?

Any questions you may have concerning records management should be first directed to your agency records officer and records management staff. NARA maintains a list of records officers on its website.

Additional guidance is available at:

NARA's Records Management Website
NARA Bulletin 2015-02:Guidance on Managing Electronic Messages
NARA Bulletin 2014-02:Guidance on Managing Social Media Records
NARA Bulletin 2013-03:Guidance for agency employees on the management of Federal records, including email accounts, and the protection of Federal records from unauthorized removal
Records Management Guidance for Political Appointees
Model Federal Records and Information Management Entrance and Exit Checklists

Updated October 25, 2016

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