Our insurance domain expertise, digital building blocks, and solutions that meet your business
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PIONEERING DIGITAL INSURANCE IN P&C SPACE
With the advent of digitization in the P&C insurance (or General insurance)industry, customers are demanding speed, transparency and personalized interactions. Mphasis enables your business to compete successfully and profitably by improving efficiency in your business processes, delivering a seamless digital experience and evolving with disruptive trends in the industry.
PREFERRED PARTNER
Digital Transformation Partner
We are digital transformation partner for a leading global insurer:
• Leading the 1st digital transformation program for the insurer to migrate from Tridion to the Adobe platform (AEM) for all Internet sites, in a phased manner across LOBs
• 100+ sites already migrated to the new AEM platform
• End-to-end ownership including development, support and migration, and multiple country rollouts
Digital Transformation Partner
Insurance Partner
Mphasis has been global insurance partner in multi-country platform rollouts:
• A single platform to manage the warranty business across a region that ensures standardized business models and product analytics across geographies
• The cost of IT for policy and claims processing is very low and the platform is easy to maintain for all business and regulatory requirements
• This platform eliminated country level warranty systems and reduced the cost of maintenance and support
• The data analytics in this platform provides product performance by country for decision making on future business models
• The platform is robust and been used by retailers as points of sale and repair, providing customer care for timely claim processing
Insurance Partner
Quality Assurance Partner
We are global quality assurance partner for the top insurance companies across the world. We provide -
• End-to-end testing for diverse techno-functional application portfolio delivered across North America, Europe and Australia
• Consistent and aligned QA approach improving operational efficiencies and productivity
• Transformation through process optimization, tools consolidation, automation and TMMI implementation
Shift Left principles in service delivery helped achieveefforts savings of up to 80% in various projects and reduction of defect leakages into production from 25% to 5%
Quality Assurance Partner
Global Delivery Partner
Mphasis delivers IT services for the largest insurance organizations in the world:
• Partnering in development and support across application and infrastructure services in three continents
• Recognized as the #1 Global Delivery Partner in terms of “Overall Client Satisfaction”
• Strategic partner for initiatives including digital and application management services (AMS)
• Key program awarded with “Novarica Research Council Impact Award”
Global Delivery Partner
UNIFIED SOLUTION ECOSYSTEM
MPHASIS ADVANTAGE
Business KPI Driven Approach
• Outcome based with skin in the game
• Chunks of business value in short time
• Non-Invasive based on understanding enterprises
Business KPI Driven Approach
Deep Domain Expertise: Deep Industry Experience + Cloud and Cognitive
A powerful cloud-based cognitive engine that leverages the best of machine learning and deep learning algorithms to –
• Automate unstructured document processing
•Provide richer analytics and actionable insights
•Enable straight through downstream processing
•Augment knowledge experts to focus on complex and challenging tasks
Deep Domain Expertise: Deep Industry Experience + Cloud and Cognitive
Speed and Agility
• Our experience in adoption of Scaled Agile model
• Drive at the speed of “Fintech"
Speed and Agility
BUSINESS PROCESS SERVICE OFFERINGS
At Mphasis, we have been providing insurance services across the value chain since 2002. We have successfully delivered over 100 consulting and improvement projects and executed multiple, large, and complex transformation and digital engagements. Currently, we are equipped with 55 global carriers across service lines and over 1000 insurance-certified, resources supporting our property and casualty (P&C) insurance services. Our focus segments include underwriting and claims across markets and product lines. Besides, we address all the insurance market challenges through innovation at NEXT LabsTM.
SOLUTIONS
Cognitive Document Processing using DeepInsightsTM
A powerful cloud-based cognitive engine that leverages the best of machine learning and deep learning algorithms to –
• Automate unstructured document processing
•Provide richer analytics and actionable insights.
•Enable straight through downstream processing
•Augment knowledge experts to focus on complex and challenging tasks
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Cognitive Document Processing using DeepInsightsTM
Broker Connect Platform
The personalized and role-based content publishing platform that simplifies customer interactions, offers speed and agility in customer engagement, and creates a market place for partners and suppliers.
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Broker Connect Platform
Specialty Insurance
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Underwriter Workplace
A unified workplace with a single view dashboard of all elements that enables underwriters with a Personal Digital Assistant to answer queries on demand. It –
• Simplifies access to data and information
•Automates data validation and administration tasks
•Enables data driven UW decisions
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Underwriter Workplace
Interaction Management Tool
Mobile-enabled Interaction Management tool enables multi-channel interaction over calls, chatbot, emails, SMS, social media and mobile app.
• Simplifies access to data and information
•Automates data validation and administration tasks
•Enables data driven UW decisions
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Interaction Management Tool
SUCCESS STORIES
Leading Insurance Broker Improved NPS by 15 Percent and Reduced Cost by 34 Percent
U.K-based Broker Reduces Cost of Issuance by a £120 Million Takeout
THOUGHT LEADERSHIP
How to Improve your Underwriting Process
IDEAS IN ACTION
Enabling the Digital Insurer through Front2Back™Transformation
Improve Insurer Operating Profitability
Insurance Telematics Analytics
Applying Technology Achieve Digital Customer Engagement
